Claudia D.

Responsible for maintaining ISO 9001:2008 certification. ~ Lead audits with certification body. ~ Perform internal audits throughout office. ~ Create and maintain controlled documentation ~ Investigate and resolve corrective action requests.

~ Oversee all Spanish translation projects for U.S. and international clients, including a highly-visible clientele ~ Developed initiatives to grow revenue from $400K to over $600K in a single division ~ Manage multiple projects and priorities simultaneously in a fast-paced environment ~ Liaise with sales staff to clarify project parameters for increasing revenue opportunities ~ Establish and maintain excellent relationships with contract translators and proofreaders ~ Coordinate with quality person

~ Developed and executed initiatives to support yearly marketing plan, exceeding goals by up to $4 million ~ Created and managed multiple promotions at different stages of production, including writing copy in both Spanish and English. ~ Oversaw development and production of seasonal marketing materials and training and sales manuals for regional use ~ Maintained and developed relationships with authors and education administrators, and both developed and approved authors' international travel, ag