Chandra S.

o 10 years of total IT experience in which 7 years in IT/ITES projects and 3 years in technical training. o Experience as Incident Manager in driving the respective teams / resolver groups to resolve their tasks within the given SLAs. o Experience in handling various teams like Windows, Networking, UNIX, DBA and implementing the Incident Management process within the teams. o Exposure to Problem and Change Management process. o Co-ordinating between Incident, Change and Problem management process and ensure that ITIL concepts are religiously observed. o Experience in various Service Desk activities like Incident Management, Knowledge management, Quality management. o Experience in Transitioning service desk from various global locations (NA/APAC/UK). o Experience as Transition manager and transitioned the entire service desk from Australia and New Zealand to Bangalore, India. o Experience as Technical lead in assisting a team of about 25-30 technicians dealing with HP PC Hardware, Software and Networking related issues. o Experience in handling technical issues related to Desktop PCs, Printers, All-in-Ones. o Experience in Networking/Internet (Dial-up, DSL, Wireless) related issues. o Experience in training technical teams on various technologies.