cgarcia9

Work Experience: November 2009 – May 2010 , Staff Nurse, Gov. Faustino Dy Sr, Memorial Hospital, Ilagan Isabela Philippines • Provide direct patient care • Carry out doctors’ order • Documentation of patient’s health improvement records • Administration and preparation of doctors’ prescribed medicine June 2009 – November 2009 Company Nurse, (Nestle Philippines) South Super Highway Medical Center, Group of Hospitals and Clinics, Cabuyao Philippines • Provide first aide treatment for the employees. • Initial assessment, as a precautionary measure for AH1N1 • Give medical assistance and advice. • Assistance in medical claims and benefits. April 2008– April 2009, Voicemail conversion / Quality Control , Accur8 Solution , Calamba City Philippines • Transcribe different types of voice file messages accurately. • Monitor agents transcribed messages for quality purposes. • Sends quality control report directly to the client. October 2005- April 2006, Customer Service Representative, Teleperformance Philippines, Pasig Philippines • Interact with the client through phone. • Provides information in response to inquiries about products and services. • Handle and resolve complaints through therapeutic communication. • Up-sell products and provides client needs. March 2005- October 2005, Customer Service Representative, Advance Contact Solution INC, Cabuyao Laguna Philippines • Serves as a primary contact for the client concerning the carried products. • Entertains inquiry, complaint and provide solutions to the clients problem. Strengths: • Fast learner and dedicated in delivering team success and client satisfaction. • Demonstrated equally effective skills in therapeutic communication. • Analytical, goal oriented and quality oriented. Additional Skills: • Fluent in English and Filipino • Basic Computer troubleshooting Proficient in the following: • Windows • MS Office application (Word, Excel, Power Point) • Email Writing • Transcriptions (typing speed 49WPM) Education: Bachelor of Science in Nursing, University of Perpetual Help Calamba Campus, 2008 S.Y. 2003-2008 Associate in Health Science Education, University of Perpetual Help Calamba Campus, 2005 S.Y. 2003-2005 Dean’s Lister 1st & 2nd semester (2003-2004) Dean’s Lister 1st & 2nd semester (2004-2005) Academic Awardees (2005) Training/Seminar: • Adult Basic Life Support (Heart Educational Advancement Research and Training and Philippine Heart Center) Government Exam Taken • Nursing Licensure Examination (November 2008) Passed (PRC) Affiliation: • Philippine Nurses Association