Michael C.

MICHAEL H. CARR 200 NE 2nd Ave, #308, Delray Beach, FL 33444 HCM Business Consultant Specializing in Talent Management Business Processes and Technologies Former Big-5 professional with 12+ years of global, large-scale PeopleSoft HCM implementation experience. Core Competencies include: Intelligence, Leadership, Communication, Mentorship, and Motivating others. Specialty is in HCM and Talent Management business processes (On-Boarding, Recruitment, Performance Management, Learning Management, Succession Planning, and Position Management). Comfortable with functional, technical, strategic, and project management roles in all HCM modules. Capable in Financial applications as well. Willing to travel and relocate. Clients Served: FedEx Ground, Office Depot, Hewlett Packard, Citigroup, Fleet Bank, Capital One, PwC, Florida State University, Seton Hospitals, Workscape Accomplishments: Led TAM/CG application rollout to 11 different countries in 5 languages, Led v8.9 HCM de-customization and Identity Management projects, Participated in executive workshop defining a 3 year Global Strategic HR Roadmap for a global Fortune 500 org, defined Global Performance Management process aligning 11 countries into a single process, Spearheaded a recovery plan for a failing 8.9 technical upgrade, multiple I-9 integrations (TALX and Custom PeopleSoft Solution), Designed and built a Comp modeling and executive reporting application to integrate with ePerformance, as well as model salaries at the individual, manager, and department group levels, Designed and built custom Self-Service solutions, Transitioned in-house development to an Offshore firm, Re-engineered 3rd party recruitment process to leverage PeopleSoft’s ERP solution, Assisted in developing PwC’s proprietary “Accent” project methodology, Delivered 3rd party bolt-on Self-Service solution allowing HP to right-size 40% of their 2k person HR team, Assisted in developing 5 year HR Transformation plan for Citigroup, Implemented PeopleSoft Self-Service eApps and Global Recruitment applications for Fortune 500 client, Developed ad-hoc HR call center to support rollout global distributed HR system, Developed custom hire process utilizing PeopleSoft App Package and Component Interfaces, Delivered integrated LDAP/IDM solution for Self-Service Contractor Management System. EDUCATION University of Florida, Gainesville, FL Aug 1993 – Dec 1997 Warrington College of Business B.S. Major: Finance Minor: Economics PROFESSIONAL EXPERIENCE Providge Consulting, LLC NOV 2005 - CURRENT CONFIDENTIAL – FedEx Ground, Pittsburgh, PA Mar 2009 – Present Project: Custom Applications – PeopleTools 8.49 + PeopleSoft 9.1 Assessment Applications: TAMCG, Portal, and PeopleTools technologies Role: Developer Tasks/Achievements: CONFIDENTIAL - Client is building a custom business process to support a contractor / contingent worker staffing model. Delivered Self-Service Onboarding Process leveraging PeopleSoft’s TAMCG model, custom Proposal/Negotiations Tool, XMLP Reports, Vendor Conversion, Pre-Employment qualifications process, LDAP/Identity Management, I-9. Business Processes leverage delivered HCM, Payroll, Recruitment, and Vendor Management Systems, but all are proprietary, confidential, and extremely integrated. Preparing for 9.1 Upgrade, performing gap assessment for TAMCG modules, and prototyping Talent Management and Web Service functionality. - Web Services - 9.1 Configuration - LDAP Integration/Business Interlinks/App Messaging - Business Cases for Change Request - Writing Process Flows, Business Requirements and Design Documents OFFICE DEPOT, Delray Beach, FL Aug 2008 – Dec 2008 Project: Oracle 11i Financials, Order Management, P2P Implementation (4 mo) Applications: AP, AR, Cash Management, Billing Role: Consultant Team Lead Tasks/Achievements: Client is replacing PeopleSoft Financials, custom Order Management, and Procure to Pay systems with the Oracle eBusiness Suite. As consultant lead, managed the performance of six consultants working on 4 modules (AP, AR, CM, Billing). Worked with client development manager to ensure teams delivery per project plan and communicate status to executive team. OFFICE DEPOT, Delray Beach, FL June 2008 – Aug 2008 Project: I9 TALX Integration (10 weeks) Applications: Employee Checklist, Application Engine, 3rd Party TALX Application (Online I9 Verification) Role: Developer Tasks/Achievements: Client purchased a 3rd party app to process I9 verifications electronically. Developed a series of daily interfaces to populate the 3rd party application with new hires and grant appropriate application security based on jobcodes and ad-hoc requirements (Role Based Access). Utilized Employee Checklist functionality for Ad Hoc security requirements and Job level data for other security requirements when determining application security roles. OFFICE DEPOT, Delray Beach, FL April 2008 – June 2008 Project: PeopleSoft 8.9 TAM/CG Cleanup (3 mo) Applications: Talent Acquisition Manager and Candidate Gateway (TAM/CG) Role: Project Manager and Developer Tasks/Achievements: Managed a team of 4 consultants tasked with resolving 60+ critical production defects associated with the Talent Acquisition Manager and Candidate Gateway modules. Client had implemented both modules globally and several of the issues involved complicated global requirements, including a custom hire component allowing managers to hire employees directly into the database. As project lead, set priorities with business, developed and managed project plan, resolved issues, coordinated all migrations to production, and communicated weekly status to Global IT and Business stakeholders. As developer, took responsibility for several of the more complicated defects related to their custom hire and TAM applications involving heavy App Package PeopleCode. OFFICE DEPOT, Delray Beach, FL Aug 2007 – Feb 2008 Project: PeopleSoft 8.9 ePerformance Phase 2 (6 mo) Applications: ePerformance and Custom eComp tool Role: Project Manager, Functional Lead and Developer Tasks/Achievements: This project consisted of building a custom Self-Service Salary Planning tool (eComp) in PeopleSoft and enhancing the Annual Evaluation form to integrate with the custom built Salary Planning tool and Workforce Management. As project lead developed project plan for both the ePerformance enhancements and the custom application build, tracked progress with stakeholders, resolved project issues, and coordinated all phases of the project lifecycle with other team leads. As functional lead, conducted workshops with stakeholders from around the globe, gathered compensation modelling requirements for 11 countries and 6 languages, reviewed functional designs, coordinated testing, and performed all ePerformance application configurations. As a developer, served as a SME to supervise the build of a 100% custom Salary Planning (eComp) application hosted and developed in PeopleSoft. The salary planning tool was built in PeopleSoft using PeopleTools and allowed managers to model salaries for salary based employees in local currencies and languages, view budgets, and submit individual and group compensation changes to their managers. Managers and Executives were also able to review and approve their direct report managers comp changes at the budget or individual level at anytime during the modelling process. Several reports were available through the tool itself, query, and SQR. The entire company's budget was able to be approved by the EVP and once that was approved, the salary information was loaded to Job (HR) via Component Interfaces and the salary info was transferred to the employee's annual evaluation form in ePerformance, allowing the Manager to review performance and compensation data with the employee at the same time. OFFICE DEPOT, Delray Beach, FL April 2007 – Aug 2007 Project: PeopleSoft ePerformance Phase 1 (6 mo) Applications: ePerformance Role: Project Manager, Functional Lead and Developer Tasks/Achievements: This project focused on establishing a standardized Global Performance Management business process that included Mid-Year and Annual Evaluations for Hourly and Salaried worker types. The design included standardized forms and ratings models in 6 languages and several enhancements were made to the form allowing managers to easily view employee self-evaluation comments when entering performance information (not standard in PS). All requirements were reviewed with EU Works Councils. As project lead developed project plan, tracked progress with stakeholders, resolved project issues, and coordinated all phases of the project lifecycle with other team leads. As functional lead, led workshops to gather and document global requirements and reviewed final processes with EVP of HR and the Executive Committee. Performed all ePerformance application configurations. As a developer, customized the forms and workflow such that self written Annual Objectives were approved by managers and then were automatically imported as criteria upon creation of the Mid Year form. Also customized the forms to be much more readable by adding group boxes and rearranging page layouts such that employee comments and ratings were visible on the manager’s evaluation form without having to click into other areas of the application. All new fields added to the forms leveraged the delivered ePerformance configuration tables. OFFICE DEPOT, Delray Beach, FL Jan 2007 – Mar 2007 Project: Global Strategic Roadmap (3 mo) Applications: HCM Suite, Succession Planning, Position Management, Performance Management, ELM, TAM/CG, Stock Admin, Variable Compensation, Helpdesk for HR Role: Strategic Consultant Tasks/Achievements: Client sought to prioritize strategic objectives in all areas of HR and establish a technology Roadmap to accomplish the objectives over a 3-4 year period. Was only consultant on SWAT team of Directors/VPs engaged to deliver the Strategic Roadmap, with my role focusing on the Performance Management and Shared Service areas. In addition to providing advice in these areas, I demoed several PeopleSoft applications to directors in other areas including Org Development (Succession Planning and Position Management), Learning Management (ELM), Recruiting (Talent Acquisition Manager), and Compensation (Stock Administration and Variable Compensation). OFFICE DEPOT, Delray Beach, FL Oct 2006 – Jan 2007 Project: PeopleSoft 8.9 HCM Upgrade (4 mo) Applications: Talent Acquisition Manager and Candidate Gateway (TAM/CG) Role: Team Lead and Developer Tasks/Achievements: Client had contracted a 3rd Party Firm based in India to perform an upgrade from PeopleSoft HRMS 8.3 to PeopleSoft HCM 8.9. 3rd Party firm was failing to resolve defects related to the TAM/CG applications during the system testing phase and project was delayed several months. The project team I was managing for another project was asked to take over delivery of this TAM/CG area. As team lead of this effort, I managed six consultants and four client staff, worked with client to prioritize defects for Go/No-Go decisions, managed testing team and developers for the TAM/CG area, and reported status to HRIT manager and business stakeholders. As a developer, resolved several of the more complicated defects necessary for Go-Live, most involving heavy App Package PeopleCode. OFFICE DEPOT, Delray Beach, FL May 2006 – Oct 2006 Project: PeopleSoft 8.9 HCM De-Customization, Process Reengineering, Identity Management, Variable Compensation (6 mo) Applications: HR, Payroll, Benefits, Self-Service (eProfile, ePay, etc.), TAM/CG, Variable Compensation Role: Project Lead, TAM/CG Team Lead, Developer Tasks/Achievements: Once the 8.9 upgrade was complete, the client sought to standardize business processes globally and to leverage PeopleSoft’s delivered processes, eliminating as many customizations to the PeopleSoft application as possible. Each business area would participate in workshops to review “Vanilla” PeopleSoft processes, compare them to existing custom processes, and identify opportunities to decustomize. Client also sought to develop an Identity Management strategy that utilized Role Based Access and met SOX compliance rules for removing access upon termination. Client also sought to implement the Variable Compensation module for several Sales Driven compensation plans. As Project Manager, I was responsible for building the overall project plan for the three separate work streams, coordinating workshops to ensure full participation of stakeholders, and reviewing progress with each of the track’s team leads. As Team Lead of the TAM/CG area I was responsible for facilitating the workshop, demoing the delivered application, driving decisions toward a “Vanilla” and global process, and documenting all requirements, and reviewing functional designs. As a developer I was to be responsible for de-customizing the existing 8.9 application. This project ended prematurely as the 8.9 integrator failed to deliver and my team was asked to switch responsibilities and take over portions of the 8.9 Upgrade (see above). OFFICE DEPOT, Delray Beach, FL Jan 2006 – Mar 2006 Project: PeopleSoft Production Support (3 mo) Applications: 8.3 HRMS, Payroll, Benefits, Recruit Workforce, eRecruit (+Mgr), eProfile (+Mgr), ePay Role: Developer Tasks/Achievements: Served as staff augmentation. Responsible for developing solutions to production defects in all areas of the application – HR, Payroll, Recruit Workforce, eRecruit, eProfile, ePay, eBenefits. Solutions included PeopleCode, SQR, App Engine, Integration Broker, Query Manager, and Crystal Reports. OFFICE DEPOT, Delray Beach, FL Nov 2005 – Jan 2006 Project: PeopleSoft Recruitment Global Rollout (3 mo) Applications: 8.3 Global Recruit Workforce and eRecruit Role: Team Lead Tasks/Achievements: Client became one of the first Fortune 500 clients to rollout Recruit Workforce and eRecruit Module Globally. Took over Project/Team Lead role mid project as existing Lead was promoted to new role in the organization. Responsible for managing international testers, developers, stakeholders, and communication plans through UAT and Implementation. On Demand Consulting, Inc JULY 2003 – OCT 2005 SETON HOSPITALS, Austin, TX May 2005 – Oct 2005 Project: PeopleSoft 8.8 Recruitment Implementation (6 mo) Applications: Recruit Workforce, eRecruit, eRecruit Manager Role: Functional Consultant Tasks/Achievements: Only Functional Consultant on the project. Responsible for assessing existing processes, conducting Fit/Gap workshops, documenting gaps/requirements, business processes, functional designs, writing test scripts and test plans, facilitating UAT test sessions. FLORIDA STATE UNIVERSITY, Tallahassee, FL Jan 2003 – April 2005 Project: PeopleSoft 8.8 HRMS and 8.4 Financials Implementation (16 mo) Applications: HR, eRecruit (+Mgr), Self-Service, Commitment Accounting, Financials, Procurement, iPro Role: Developer Tasks/Achievements: Developed custom workflow for the Financials Procurement and iPro applications. Developed several customizations to the eRecruit Online application. Developed a custom Self-Service application that met client’s unique and highly complex requirements specific to the education and government industry. Application handled multiple HR and Commitment Accounting transaction combinations related to the Higher Education course schedules on a single transaction. CAPITAL ONE, Richmond, VA Dec 2003 Project: Recruitment Business Process Analysis (1 mo) Applications: PeopleSoft 8.8 Recruit Workforce, eRecruit Manager, eRecruit, several custom applications Role: Functional Consultant Tasks/Achievements: Client’s existing Recruitment process was outsourced and was very thorough, very expensive, and driven by requirements that longer existed. Tasked to review PeopleSoft’s capabilities with HR leaders to see if certain elements of the existing business process could be met internally with PeopleSoft in order to reduce overall cost per applicant. CAPITAL ONE, Richmond, VA July 2003 – Nov 2003 Project: PeopleSoft 8.8 Implementation (5 mo) Applications: Self-Service, eProfile Role: Developer, Technical Designer Tasks/Achievements: Project utilized CMM methodology and was designed to pilot outsourcing of development to 3rd Party Indian firm. As a developer/tech designer, was responsible for translating detailed requirements and functional designs into extremely detailed technical designs in order to meet CMM certification and facilitate outsourced development. Transactions I was responsible for included Transfer, Promotion, Location Change, and a custom Absence Management Self-Service transaction (Request for Leave, Return from Leave). Was responsible for supporting all outsourced development during Build and Testing phases. IBM / PwC / Price Waterhouse APR 1998 – JUNE 2003 OFFICE DEPOT, Delray Beach, FL Feb 2003 – June 2003 Project: PeopleSoft 8.3 eRecruit Implementation (4 mo) Applications: Recruit Workforce, eRecruit, eRecruit Manager Role: Functional Lead, Technical SME Tasks/Achievements: Project consisted of implementing the Recruit Workforce and eRecruit Modules. As functional lead, led Fit/Gap workshops to collect business requirements unique to the retail industry. As a Technical Subject Matter Expert, leveraged heavy technical experience to work with the development team to design a custom application that tightly integrated with eRecruit and enabled Store Managers to hire applicants directly into the HR database via Self-Service. OFFICE DEPOT, Delray Beach, FL Jan 2002 – Jan 2003 Project: PeopleSoft 8.3 HRMS and eCollaborative Apps Implementation (12 mo) Applications: HR, Payroll, Benefits Administration, eProfile, eProfile Mgr, ePay, eComp Role: Functional Analyst and Developer Tasks/Achievements: As a developer, supported all HRMS modules, including development of a Component Interface for the Self-Service Salary Change transaction. As functional analyst, gathered requirements, delivered functional designs, wrote test plans and test scripts, and executed testing for the eCollaborative Apps. CITIGROUP, New York City, NY June 2001 – Dec 2001 Project: Global HR Transformation Business Plan (6 mo) Applications: N/A Role: Analyst Tasks/Achievements: Client contracted PwC to deliver an HR transformation plan that encompassed consolidating 22 PeopleSoft Systems and several 3rd Party HR systems in to 3 regional HR databases, an Infrastructure consolidation, a global data warehouse, a regional shared services approach, and significant process reengineering. As an analyst, I worked with executive level personnel within Citigroup to collect current state client information about systems, HR processes, and financial information. Also worked with executive level PwC personnel to formulate and present the HR Transformation strategy to client executives. FLEET BANK, Boston, MA Dec 2000 – May 2001 Project: B2E Portal and Workscape Manager Self-Service Implementation (6 mo) Applications: Epicentric Portal, Authoria, Workscape Self-Service Role: Functional Analyst in support of Project Manager Tasks/Achievements: Leveraged B2E and Self-Service experience at Hewlett Packard to work with client and PwC PM’s to understand and present B2E concepts to executive committee (EC). Supported PM in designing all project related presentations to EC. HEWLETT PACKARD, Palo Alto, CA June 2000 – Nov 2000 Project: PeopleSoft 8.0, B2E Portal, and iClick Self-Service Implementation (6 mo) Applications: Netegrity Siteminder, Portal, HRMS, iExpert, iClick, Rational, Webloader Role: Performance Testing Analyst Tasks/Achievements: Analyzed HR environment to identify high volume business processes within the Portal, PeopleSoft, and iClick applications. Utilized Rational and Webloader stress testing tools to generate javascript to be used by the stress testing tools. Utilized tools to identify performance fixes that increased throughput and performance over 300%. PRICEWATERHOUSE COOPERS, Tampa, FL Mar 2000 – May 2000 Project: Lotus Notes Self-Service Salary Planning Tool (3 mo) Applications: Lotus Notes, SQR Role: Functional Analyst, Developer, Tester Tasks/Achievements: Documented Requirements and Design for custom Lotus Notes Salary Planning tool. Developed SQR to extract data from HR to the LN tool. Tested and validated the Salary Planning tool worked as designed. PRICEWATERHOUSE COOPERS, Tampa, FL Jan 2000 – Mar 2000 Project: Post Implementation Support (3 mo) Applications: PeopleSoft 7.5 HR, Payroll, Benefits Role: Developer Tasks/Achievements: Served as staff augmentation. Resolved production defects utilizing SQR, PeopleCode, and Crystal Reports. PRICEWATERHOUSE COOPERS, Tampa, FL Oct 1998 – Jan 2000 Project: PeopleSoft 7.5 HRMS Implementation Support (14 mo) Applications: PeopleSoft 7.5 HR, Payroll, Benefits Role: Developer Tasks/Achievements: Worked on the Interface and Reports team to develop several internal and external interfaces including inbound/outbound interfaces for HR, Expense, and GL data. Supported the interfaces and reports through testing and go-live. PRICEWATERHOUSE COOPERS, Falls Church, VA July 1998 – Sept 1998 Project: PwC Methodology Development (3 mo) Applications: PeopleSoft Role: Analyst Tasks/Achievements: Shortly after the Pricewaterhouse and Coopers & Lybrand merger, a team of 40 project managers from around the world were brought together to create a new Project Implementation Methodology for PeopleSoft projects. As an analyst, facilitated breakout sessions with 8 project managers per group, and documented the group’s decisions related to the methodology. Over the following months worked with two other consultants and a PM to deliver and package the company’s new proprietary implementation methodology. PRICEWATERHOUSE, Tampa, FL April 1998 – June 1998 Project: Internal Training (3 mo) Applications: Java, C, COBOL, Powerbuilder, PeopleTools Role: Developer Tasks/Achievements: Training program designed to teach consultants fundamental industry technologies and methodologies, as wells as basic consulting skills such as managing scope and dealing with problem client environments. TECHNICAL SKILLS PeopleSoft Applications • HCM 7.5 – 8.9 • Payroll 7.5 – 8.9 • Ben Admin 7.5 – 8.3 • eProfile • eProfile Manager • eRecruit • eRecruit Manager • Talent Acq Manager • Candidate Gateway • eComp • eComp Manager • ePay • eDevelopment • eBenefits • Resume Processing • Security Admin • PeopleSoft Portal • ePerformance • Succession Planning • Position Management • Variable Compensation PeopleTools Development Technologies • Application Designer • PeopleCode • Component Interfaces • Excel to CI • Integration Broker • Application Messaging • Workflow Objects • Application Engine • SQR • Internet Architecture Debugger • Data Mover • Query • Process Scheduler Other Relevant Applications, Languages, Operating Systems, Databases • iClick • iExpert • Epicentric • Netegrity Siteminder • Webloader • Rational • Java • Javascript • HTML • C • COBOL • JCL • Powerbuilder • Oracle 8.x • Lotus Notes • MS Access • DB2 • SQL Server • SQL • PL/SQL • TCPIP • HTTP • MS-DOS • UNIX • UNIX Script • Sharepoint • MS Project