EXPLORE


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$4 USD / Hour
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Philippines (8:40 AM)
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Joined on August 17, 2009
$4 USD / Hour
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- Highly motivated and professional candidate with 12 years of experience in the BPO industry as a Customer Service & Technical Support Representative, 4 years of Data Entry, and 1 year & 9 months Product Research, Email, and Social Media Manager for an eCommerce business. I'm also familiar with [login to view URL], Shopify, Zendesk, and Airbnb Management. - I am a fast learner and willing to be trained. I have a strong problem resolution abilities and negotiation skills. I can quickly learn new systems and processes and always meet or exceed expectations set forth by the management. - My main objective is to provide excellent service with timely, accurate, and professional results. I am always interested in long term partnership with my clients to ensure the completion of every project.
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Experience
Customer Service / Technical Support Representative
Jan, 2014 - Jul, 2016
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2 years, 6 months
Phil-Am Outsourcing Solutions Inc.
Jan, 2014 - Jul, 2016
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2 years, 6 months
- Provide infos about billing, orders, edit and reschedule appointments, plans, downgrade/upgrade & do health check. - Process orders, refunds, resolves any disputes & does upselling. - Do callbacks & reply to tickets. - Provide instructions for internet setup like networking, modem/router configuration, email & VoIP. - Provide support on how to resolve slow or no browse & any telephone issues. - Create a ticket and escalate to level 2 in case issue can’t be resolved.
Jan, 2014 - Jul, 2016
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2 years, 6 months
Education
University of San Jose - Recoletos
1994 - 1998
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4 years
Bachelor of Science in Computer Science

Philippines
1994 - 1998
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4 years
Qualifications
Customer Service Training
2008
Novartis
Completed Process Training of Novartis CIC https://www.dropbox.com/s/midedt3flljko5z/novartis.jpg?dl=0
2008
Vonage Save Desk Training
2009
Vonage
Retention https://www.dropbox.com/s/ocr27feges822rz/etel.jpg?dl=0
2009
Customer Service Upgrade Training
2014
SpinTel
Customer Service Training was conducted from October 20 - 23, 2014 https://www.dropbox.com/s/e930i6qv2ar4mmk/spintel.jpg?dl=0
2014
Verifications