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Customer Support Data Entry Excel Troubleshooting Virtual Assistant
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Bethlehem G.

@babeytcup

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Data Entry / CS/Tech Support Expert / ESL Teacher

$4 USD / Hour

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Philippines (8:40 AM)

Joined on August 17, 2009

$4 USD / Hour

- Highly motivated and professional candidate with 12 years of experience in the BPO industry as a Customer Service & Technical Support Representative, 4 years of Data Entry, and 1 year & 9 months Product Research, Email, and Social Media Manager for an eCommerce business. I'm also familiar with [login to view URL], Shopify, Zendesk, and Airbnb Management. - I am a fast learner and willing to be trained. I have a strong problem resolution abilities and negotiation skills. I can quickly learn new systems and processes and always meet or exceed expectations set forth by the management. - My main objective is to provide excellent service with timely, accurate, and professional results. I am always interested in long term partnership with my clients to ensure the completion of every project.

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Experience

Customer Service / Technical Support Representative

Jan, 2014 - Jul, 2016

2 years, 6 months

Phil-Am Outsourcing Solutions Inc.

Jan, 2014 - Jul, 2016

2 years, 6 months

- Provide infos about billing, orders, edit and reschedule appointments, plans, downgrade/upgrade & do health check. - Process orders, refunds, resolves any disputes & does upselling. - Do callbacks & reply to tickets. - Provide instructions for internet setup like networking, modem/router configuration, email & VoIP. - Provide support on how to resolve slow or no browse & any telephone issues. - Create a ticket and escalate to level 2 in case issue can’t be resolved.

Jan, 2014 - Jul, 2016

2 years, 6 months

Education

University of San Jose - Recoletos

1994 - 1998

4 years

Bachelor of Science in Computer Science

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Philippines

1994 - 1998

4 years

Qualifications

Customer Service Training

2008

Novartis

Completed Process Training of Novartis CIC https://www.dropbox.com/s/midedt3flljko5z/novartis.jpg?dl=0

2008

Vonage Save Desk Training

2009

Vonage

Retention https://www.dropbox.com/s/ocr27feges822rz/etel.jpg?dl=0

2009

Customer Service Upgrade Training

2014

SpinTel

Customer Service Training was conducted from October 20 - 23, 2014 https://www.dropbox.com/s/e930i6qv2ar4mmk/spintel.jpg?dl=0

2014

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