Käyttäjän asatech92 profiilikuva
@asatech92
Jäsen alkaen 23. kesäkuuta 2019
0 Suositukset

asatech92

Online-tilassa Offline-tilassa
Hello, I have been one of the best performer in interacting with customer based in UK and USA . Worked as a Technical support Executive for Virgin Media (UK) and worked with Allscripts(USA). Pearson VNA score is 6.8 out of 8 I have a good command over spoken English.
$20 USD/hr
0 arvostelua
0.0
  • N/ASuoritetut työtehtävät
  • N/ABudjetin mukaisesti
  • N/AAjallaan
  • N/AUudelleenpalkkaamisaste

Portfolio

Viimeaikaiset arvostelut

Ei arvosteluja.

Kokemus

Technical Support Engineer

Aug 2018

Providing technical support for the software to users based in USA

Sr.Representative

Jul 2017 - Aug 2018 (1 year)

Acting SME for UK based Virgin Media Group. Well versed with configuring & trouble shooting of multiple email clients from MS Outlook to third party email clients like Incredimail, Windows live mail or Thunderbird. Installing security softwares like F-secure, Norton Antivirus/McAfee Security Centre and addressing issues with these softwares. Well versed with Linux distribution such as Ubuntu 14.04/16.04 , Window 8/8.1 and Windows 10 & its installation.

Sr.Practitioner

Oct 2015 - Jun 2017 (1 year)

Handling calls for the UK based Virgin Media Group. Expert in troubleshooting of TIVO box,apps & landline phones. Processed inbound & outbound technical support calls at a faster rate than team average. Train new employees & explain protocols clearly & efficiently. Achieved best performance for the quarter certificate.

Customer care executive(Domestic voice process/Back office)

Jun 2011 - Aug 2015 (4 years)

Calculation of electrical load for Server room, server racks, residential , commercial & industrial projects. Designing of LT panels in auto cad for Server room ,power correction panel & motor control panel. Understanding the customers requirement & providing quotations for different services. Deploying engineers at the area of faults within the SLA time. Resolved customer complaints & concerns with strong verbal & negotiation skills. Raising ticket for different faults.

Koulutus

Diploma In Digital Electronics

2009 - 2011 (2 years)

Pätevyydet

ITIL Intermeditate in Service Operation (2019)

Axelos

Having a deep understanding on Incident management , problem and change management

ITIL Foundation (2019)

Axelos

Understanding of Incident management , problem and change management

Varmennukset

  • Facebook yhdistetty
  • Suositeltu freelancer
  • Maksutapa varmennettu
  • Puhelin varmennettu
  • Henkilöllisyys varmennettu
  • Sähköposti varmennettu

Selaa samanlaisia freelancereita