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EXPLORE
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$15 USD / Hour
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India (10:24 AM)
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Joined on June 25, 2009
$15 USD / Hour
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I am working as a Customer Retention and Product Training Specialist for over 13 years. I have worked with many local and off-shore companies through-out the world at various levels. Training and implementation is my core competency and resolving issues for clients so as to deliver a world class service support to end users is what keeps me motivated. I am proficient is using a wide array of tools and software which includes SaaS Platform, Cloud Technology, SEO, Domain Name Management, DNS Servers, WordPress and a little bit of soft programming knowledge using HTML and CSS. I have also worked on developing training materials for comprehensive understanding and implementation of product life-cycle.
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Experience
Customer Support Specialist
Jan, 2011 - Present
•
14 years, 10 months
Internetnextstep.com Consulting Ltd.
Jan, 2011 - Present
•
14 years, 10 months
As the Customer/Technical Support Specialist for INS, my job was to: • Work with a variety of communication mediums, including chat, email, and telephone support. Remote support sessions and device buildout experience. • Attend and resolve any issues relating to implementation for the end-users of the SaaS platform • Opened, tracked and resolved incident response and service requests, ensuring problem ownership, promoting end user satisfaction
Jan, 2011 - Present
•
14 years, 10 months
Customer Service Manager
Jan, 2012 - Dec, 2017
•
5 years, 11 months
European Domain Centre
Jan, 2012 - Dec, 2017
•
5 years, 11 months
I was responsible for running day to day Operations and providing outstanding Customer Support to the customers. My responsibilities would include: • Manage and Track customer orders from purchase to Service Delivery • Maintain documentation to track customer requests and inquiries • Provide Administrative and Operational assistance to ensure smooth product delivery to customers • Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.
Jan, 2012 - Dec, 2017
•
5 years, 11 months
Customer Support Manager
Apr, 2008 - Nov, 2010
•
2 years, 7 months
Allhart Australian Enterprises
Apr, 2008 - Nov, 2010
•
2 years, 7 months
Being the sole Customer Support Desk of Allhart Australian Enterprises I was solely responsible for the reputation and growth of the organization as I have to deal with the customers and provide them best customer support service of the world. Duties involved: - Email Queries, sorting and providing the best solution - Order processing - payment processing - Issue Escalation and follow-up
Apr, 2008 - Nov, 2010
•
2 years, 7 months
Education
University of Calcutta
2004 - 2006
•
2 years
B Sc. (economics Honours)
India
2004 - 2006
•
2 years
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