• More than 15 years of IT experience in the area of supply chain management, micro services, direct to customer retail and front-end applications. • Worked extensively on Sterling Multi Channel Fulfillment suite of products that includes OMS, Call Center and Store Fulfillment suites. • Rich experience in solution architecture, design, implementations, enhancements, upgrade and maintenance of Sterling solutions in the areas of direct to consumer retail, order and inventory management and multi channel commerce. • Led team across functional tracks for design, development and implementation of direct to customer retail solutions in a global delivery model. • Expertise in developing design documents, system integration documents. Well versed with specification and documentation reviews, issue identification and documentation, ensuring thorough design and execution from a technical and business perspective. • Expertise in test case design, test scripting and test execution using Quality Center for medium to large projects in all stages of product development. • Sound and timely problem resolution to meet support SLAs and performing root cause analysis. • Ability to prioritize along critical path and meet project milestones and aggressive deadlines. • Rich experience in requirement gathering, analysis and POC activities. • Strong written and oral communication skills. • Good exposure to working with retail conglomerates in multi-channel environments while working in India, UK and USA.