AnswernetNVLV

“Bridging the Communication Gaps between People, Business and Technology” Company History The AnswerNet Network is a privately-held company with its headquarters in Willow Grove, PA. It is the world’s largest telemessaging business (telephone answering service) and a leading provider of contact center and fulfillment services. We have a rich history of meeting client needs with a robust product line of services that include: telephone answering services, voicemail, paging and dispatch, customer service, Level I and Level II help desk, order entry, inbound and outbound telemarketing, telesales, market research, and corporate hotlines for product recall and Sarbanes-Oxley purposes. Since 1929, The AnswerNet Network and its predecessor companies have earned a leadership status as the premier support partner for a broad-based clientele that include small businesses, Fortune 100 firms, local government agencies, federal agencies, non-profit organizations, community groups, and prominent international service organizations. Our relationships are built on a proud heritage of leading and well-known firms that have become a part of our network: Cerida, Signius, TelePartners, Unicall, MRC, IMI and the Western Union International Telephone Answering Service (WUI/TAS). We continue to build on our deep experience to create one of the most flexible, responsive and partner-focused customer relationship management companies in North America. Our 50 plus contact centers have an average experience level of over 30 years each, with over 35,000 clients for whom AnswerNet handles over 60 million calls and Internet contacts per year. To best serve our partners, AnswerNet employs over 2,200 individuals dedicated to resolving customer challenges with cost-effective and business-building communications solutions. With versatility and innovation, AnswerNet delivers flexible and extensive call center and marketing solutions designed to increase the efficiency and effectiveness of our clients as well as help them communicate and manage their business successfully, both internally and externally. At AnswerNet, we utilize a 10-step milestone execution process that allows our team to custom design a solution that will exceed our client’s program expectations. Our ultimate goals are to provide solutions to help companies optimize their communication strategies with proven techniques and help our clients achieve tangible business objectives. The AnswerNet Network belongs to leading telemessaging, contact center, and market research industry organizations including the American Teleservices Association, the Association of Teleservices International, the Canadian Call Management Association, the Direct Marketing Association, Electronic Retailing Association, and the Marketing Research Association. Our management is very active in these associations, helping to meeting their goals by lending them our expertise and experience.