anemigecam

Employment History 1. Company Name: Banco de Oro – Universal Bank Position Title: Junior Assistant Manager 1 Position Level: Regular Employee Specialization: Credit Cards / Customer Service Industry: Banking and Finance Date Joined: June 2007 Date Left: still with the company RESPONSIBILITIES * Entertain inquiries from bank and non-bank clients. * Gives necessary information to clients regarding account status. * Makes sure that bank and non-bank clients are informed about the bank’s latest promo. * Makes sure that client is aware of the bank’s procedure regarding terms & conditions, company policy, etc. EXPERIENCE GAINED * Was able to gain additional knowledge regarding bank and credit card industries. * Was able to handle irate calls from clients and turn it into a positive end. * Was able to gain more patience and understanding and attend to the concern of both parties (company and cardholders). 2. Company Name: JP Morgan Chase Bank - NA Position Title: Customer Support Advisor Position Level: 7 Months Regular Employee Specialization: Collections and Contact Intensity Unit Industry: Banking and Finance – Call Center Date Joined: November 2006 Date Left: June 2007 RESPONSIBILITIES * Entertain inquiries from outbound calls of Collections Agencies and cardholders. * Gives necessary information to Collections Agencies regarding status of past-due accounts. * Make sure that cardholders accounts are up-to-date with payments to ensure payment consistency. EXPERIENCE GAINED * Was able to gain additional knowledge regarding credit card industries (USA). * Was able to handle calls mostly from Agencies and advised them the status of accounts that they take care of. * Was able to gain more patience and understanding and concern to both parties (company and cardholders). 3. Company Name: ENCORE RMI – Philippines (A Convergys Company) Position Title: Call Center Representative Position Level: 1 Year Experienced Employee Specialization: Professional Debt Collector Industry: Call Center/IT-enabled Services Date Joined: Aug 2005 Date Left: Sep 2006 RESPONSIBILITIES * Entertain inquiries from inbound and outbound calls of cardholders. * Assist cardholders with their needs such as providing them information that will help them resolve any issues concerning their account. * Make sure that cardholders accounts are up-to-date to prevent future problems. EXPERIENCE GAINED * Was able to gain knowledge regarding credit card industries (USA). * Was able to handle irate calls from cardholders and properly gave them the best solution possible for different situations. * Was able to gain more patience and understanding and concern to both parties (company and cardholders). 4. Company Name: Suy Sing Commercial Corporation (SSCC) Position Title: Strategic Account Specialist Position Level: 1-2 Years Experienced Employee Specialization: Customer Service Industry: Consumer Products Date Joined: Apr 2003 Date Left: Jan 2005 RESPONSIBILITIES * Started as Development Account Specialist and was later on assigned as Strategic Account Specialist wherein key accounts was handled. * Handle new accounts and help them develop their business. * Monitor the growth of each account every month. * Make sure that we sustain quality service which is our main business. EXPERIENCE GAINED * Was able to handle 100 accounts and monitor their performance regularly. * Developed regular accounts into key accounts. * Was able to work under pressure and met corporate targets. Education 1989 - 1995 La Consolacion College Caloocan City • Elementary 1995 - 1999 La Consolacion College Caloocan City • Secondary 1999 - 2003 University of Santo Tomas Espana, Manila • Bachelor of Arts – Major in Legal Management