Käyttäjän allancbatten profiilikuva
Maan Thailand lippu Banchang, Thailand
Jäsen alkaen 14. lokakuuta 2008
0 Suositukset


Online-tilassa Offline-tilassa
Continuously contracted through Freelancer as a Zoho Administrator, data analyst, sales advisor & consultant to the President of a leading I.T. Security VAR since August 2014. Using my strong sales, marketing, business, I.T., B.I., strategic, analytical, support, & project management skills & supply chain business knowledge I assist companies meet their sales, customer service and I.T. strategies. Highly successful in: - designing and executing sales plans. - business intelligence. - marketing - after sales - an inventory management specialist. - project management. - Managing sales & after sales staff. - Implementing Zoho applications including Zoho CRM Plus, Zoho Analytics, Zoho Books, Zoho Projects etc. - V. A. support. Outstanding communication and management skills, with an outgoing personality, a keen sense of humor and a strong empathy with both staff and customers. A clear commitment to meeting customer needs and genuinely exceeding their expectations.
$24 USD/hr
3 arvostelua
  • 100%Suoritetut työtehtävät
  • 100%Budjetin mukaisesti
  • 100%Ajallaan
  • 67%Uudelleenpalkkaamisaste


Viimeaikaiset arvostelut

  • käyttäjän AnnuC kuva CRM Overview $352.00 USD

    “project delivered before deadline”

  • käyttäjän lezbro kuva Project Management/Virtual Assistant $1924.49 AUD

    “Great contractor, highly recommended! [30 September, 2013] Great work, couldn\'t be happier....”


General Manager

Aug 2007

Providing sales, CRM & inventory consultancy and data analysis and Zoho applications implementation and support.

Allan C. Batten

Aug 2007 - Aug 2014 (7 years)

Senior Business Development Manager o Providing I.T./business systems, quality service consultancy, and sales, after sales and marketing support.

Business Development Manager

Jan 2007 - Jul 2007 (6 months)

o Developing and managing departmental P. & L. of products and services in the BUILD-MARKET-ANALYZE marketing platform. o Developing and managing all international sales & marketing activities. o Marketing/promotion planning in order to develop product coverage and, in particular, the marketing and sales of products and services into ASEAN, United States, U.K. and the Middle East.

Business Development Manager

May 2003 - Feb 2004 (9 months)

Responsibility for: o Departmental P. & L. of software application & middleware, including portal, dashboard, and sales mobility products. o Overall departmental management of sales & marketing. o Sales & marketing/promotion planning in order to develop product coverage and, in particular, the marketing and sales of new products. o Managing a pre sales and marketing team to promote products and personally manage major accounts. o Negotiation with principals. o Formulating and e

Regional Manager - South East Asia

Aug 1999 - Nov 2002 (3 years)

o Regional Manager for Auto-I.T, Dealer Management Systems solutions provider. Responsible for the development of regional sales and after sales activities. ([login to view URL])

Sales, Support & Management

Oct 1979 - Aug 1999 (19 years)

Leading supplier of business systems to the automotive and distribution industries. ([login to view URL]) Regional Manager, S.E. Asia o Personal annual software sales target of US$1,000,000+ (net license fee revenue). o Extensive experience of "Asian" business practices. o Permanently based in S.E. Asia; Thailand, Indonesia, Philippines & Malaysia. o Accomplished "board room" negotiator. o Effective regional agent manager.


May 1966 - Sep 1979 (13 years)

o Inland Revenue - U.K. (1966-1968) o Income Tax Officer o National Coal Board - U.K. (1968-1970) o Computer Operator & Shift Leader o Park Industries - U.K. (1970-1971) o Computer Operations Manager o European Atomic Research Council (C.E.R.N.) - Switzerland (1971-1976) o Computer Operations Supervisor o Computer Resources Ltd. - U.K. (1976-1979) o Analyst/Programmer.


o Millbank College of Commerce, Liverpool o City and Guilds 319 Certificate in Computer Programming and Information Processing

1971 - 1971 (1 month)

o Merchant Taylors School Crosby, Liverpool, England 5 GCE \'O\' levels

1961 - 1966 (5 years)


City and Guilds 319 Certificate in Computer Programming and Information Processing (1971)

City & Guilds

Computer Programming and Information Processing


Handling Customer Complaints with a Dash of Help from Zoho Support HelpDesk Software

Customer complaints are part of everyday life for businesses of all types and of all sizes. And when they happen, generally speaking the customer has a very good point to make about your product, service or indeed your product and service. If companies handle the complaints well the outcomes will generally be more than satisfactory with a win-win situation for both the company and the customer. But companies must be aware of how to take care of the customer by attentively heeding the complaint, set


  • US English Level 1
  • UK English 1


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