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General ManagerAug 2007
Providing sales & marketing support, Zoho applications' support including B2B marketing, content marketing and strategy, content development,, email marketing, multi-channel marketing, online marketing, search marketing, social media and web analytics' services.
Allan C. BattenAug 2007 - Aug 2014 (7 years)
Senior Business Development Manager o Providing I.T./business systems, quality service consultancy, and sales, after sales and marketing support.
Business Development ManagerJan 2007 - Jul 2007 (6 months)
o Developing and managing departmental P. & L. of products and services in the BUILD-MARKET-ANALYZE marketing platform. o Developing and managing all international sales & marketing activities. o Marketing/promotion planning in order to develop product coverage and, in particular, the marketing and sales of products and services into ASEAN, United States, U.K. and the Middle East.
Business Development ManagerMay 2003 - Feb 2004 (9 months)
Responsibility for: o Departmental P. & L. of software application & middleware, including portal, dashboard, and sales mobility products. o Overall departmental management of sales & marketing. o Sales & marketing/promotion planning in order to develop product coverage and, in particular, the marketing and sales of new products. o Managing a pre sales and marketing team to promote products and personally manage major accounts. o Negotiation with principals. o Formulating and e
Regional Manager - South East AsiaAug 1999 - Nov 2002 (3 years)
o Regional Manager for Auto-I.T, Dealer Management Systems solutions provider. Responsible for the development of regional sales and after sales activities. ([login to view URL])
Sales, Support & ManagementOct 1979 - Aug 1999 (19 years)
Leading supplier of business systems to the automotive and distribution industries. ([login to view URL]) Regional Manager, S.E. Asia o Personal annual software sales target of US$1,000,000+ (net license fee revenue). o Extensive experience of "Asian" business practices. o Permanently based in S.E. Asia; Thailand, Indonesia, Philippines & Malaysia. o Accomplished "board room" negotiator. o Effective regional agent manager.
OTHER EMPLOYMENT (1966-1979)May 1966 - Sep 1979 (13 years)
o Inland Revenue - U.K. (1966-1968) o Income Tax Officer o National Coal Board - U.K. (1968-1970) o Computer Operator & Shift Leader o Park Industries - U.K. (1970-1971) o Computer Operations Manager o European Atomic Research Council (C.E.R.N.) - Switzerland (1971-1976) o Computer Operations Supervisor o Computer Resources Ltd. - U.K. (1976-1979) o Analyst/Programmer.
o Millbank College of Commerce, Liverpool o City and Guilds 319 Certificate in Computer Programming and Information Processing1971 - 1971 (1 month)
o Merchant Taylors School Crosby, Liverpool, England 5 GCE \'O\' levels1961 - 1966 (5 years)
City and Guilds 319 Certificate in Computer Programming and Information Processing (1971)City & Guilds
Computer Programming and Information Processing
Handling Customer Complaints with a Dash of Help from Zoho Support HelpDesk Software
Customer complaints are part of everyday life for businesses of all types and of all sizes. And when they happen, generally speaking the customer has a very good point to make about your product, service or indeed your product and service. If companies handle the complaints well the outcomes will generally be more than satisfactory with a win-win situation for both the company and the customer. But companies must be aware of how to take care of the customer by attentively heeding the complaint, set
US English Level 195%
UK English 180%
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