Käyttäjän alkagvw profiilikuva
Maan United States lippu Peachtree City, United States
Jäsen alkaen 2. elokuuta 2006
0 Suositukset


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## BIO **Computer Skills:** **·         Operating Systems: UNIX, DOS, Windows 95/98/2000/NT/XP.** **·         Languages and Database Known: C, C++, VB and MS Access.** **·         Installation and Configuration of SQL 2000 server.** **Profile:** **·         Three years of tech support in IT Industryand over one year of direct customer support in service industry.** **·         Proficient in troubleshooting, system support  & direct customer interactions.** **·         Proficient in Planning, Implementation, Configuration and Integration of Local area networks** **·         Strong problem solving and analytical skills. Very good communication and interpersonal skills.** **·         Hands on work experience in maintenance & installation of operating & hardware systems.** **·         Eligible to work for any employer in United State.** **·         Understanding of Software Development Life Cycle.** **Education Background:** **·         MCA,IGNOU, India (2000- 2003)** **·         GNIIT, Net Centric Computing, New Delhi, India (1998 –2000)** **·         [login to view URL],Sri Aurobindo College, Delhi University, India (1995-1998)** **Certifications:** **·          M.C.S.E (Microsoft Certified System Engineer in Windows NT)** **·          Brain Bench Certification in windows applications & Computer fundamentals** **·          Certification of Internal Auditor for ISO 9001-2000** **Software Projects completed successfully in GNIIT:** **·         *Invoice System:*** **Front End: MS Access** **      Number of people involved: 2** **      Time Duration: 1 month** **·         *Video Library Application:*** **Front End: C++** **Back End: UNIX & Sybase** **      Number of people involved: 2** **      Time Duration: 2 month** **·         *Student Administration:*** **Front End: Visual Basic** **Back End: MS Access** **      Number of people involved: 2** **Time Duration: 2 month** **Software Project completed successfully in MCA:** **·         *Online Examination:*** **Front End: Visual Basic** **Back End: SQL** **      Number of people involved: 2** **Time Duration: 6 month** **Work Experience:** ***Quality Executive, Saffron Global Ltd. (June 2002 to March 2003)*** **Job profile: Team management, Call Monitoring, Training Agents & Trouble Shooting. Also responsible for agent feedback, sales verification, documentation, and pre live agent assessment & managing operations.** **Accomplishments:** **·         Reduced call errors by 10% in a period of just 4 months** **·         Successfully completed & trained 3 batches of agents on Mock call sessions, Telemarketing laws & regulations & Projects on process Excellence** **·         Trained teams for regular induction and to meet specific customer requirements.** ***Web Support Engineer, IT&T Pvt. Ltd. (March 2000 to June 2002)*** **Job Profile: Key tasks included generation of revenues by providing software solutions to end users, also responsible for selecting and implementing software for enhancing team performance, internal audit to meet ISO 9001-2000 requirements & providing technical support to existing client base. ** **Accomplishments:** **·         Successfully completed ISO internal audit training and completed audit of software department.** **·         Successfully completed hardware training on processors.** **·         Successfully supported for e-people, Arzoo, Expert city.** **       **   ## Area of Expertise DOS, Windows 95/98/2000/NT/XP,C, C++, VB, MS Access,MS-Office.
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  • 100%Suoritetut työtehtävät
  • 100%Budjetin mukaisesti
  • 100%Ajallaan
  • N/AUudelleenpalkkaamisaste


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  • käyttäjän dwaine6lx kuva Powerpoint on banking security $17.00 USD

    “On time and great communication. Was able to finish project in timely manner. Will look to work with again.”

  • käyttäjän helpserver3 kuva We need accounts created on Forums $42.50 USD

    “Alka is patient and hard working. Qualities that every customer can admire.”


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