Adrianne S.

I have extensive call center experience (resume and references available upon request) including collections, telemarketing, cold calling and B2B. I also have professional search guide and research experience in both data and skip tracing. Resume: EDUCATION Appalachian State University Boone, NC General Studies Florida State University Tallahassee, FL Theater WORK EXPERIENCE 01/2008 - Present Search Guide ChaCha SMS Search Telecommute Top level to in depth internet research on infinite subjects for queries sent via SMS (text message). Expected to provide clear, consise and accurate results for any query within 3-5 minutes inside a limited character allotment. Independent, unsupervised position. 02/2005 - 03/2008 Account Manager Vanderbilt Mortgage Greensboro, NC Responsible for independently managing a 900-1000 account block of mortgages. Expected to meet or exceed monthly goals and deadlines. Works with customers to resolve delinquency issues using creative problem solving. Specialized in skip tracing. Recognized company-wide for success in saving charge offs. 10/2004-01/2005 Customer Service Rep TRC Staffing Greensboro, NC Contracted at national cell service carrier, responsibilities included answering inbound business customer calls to resolve billing and service issues; troubleshooting equipment; service and equipment upgrades; warranty exchange; handling customer complaints in a timely and respectful manner; first level negotiations of end user discounts and premiums. 5/2004 - 7/2004 Customer Service Rep NCO Group, Inc Greensboro/High Point, NC Answering inbound customer calls to resolve delivery issues (Company outsources with national shipping service) including: rescheduling and rerouting as per customers' requests; handling customer complaints in a timely and respectful manner; Contacting current business customers to update and upsell standing orders, first level negotiation of discounts and premiums. 5/2003 - 3/2004 Shift Manager Buffalo's Bar & Grill Greensboro, NC Independently running and managing 21-table sports bar and staff of 1-6. Outstanding customer interaction, creative problem solving, independent decision making in problem situations, minor security facilitation, rechecking service staff paperwork and cash bank, set-up and shut-down of facilities. 11/2002 - 1/2003 Customer Service Rep West TeleServices Tallahassee, FL Outbound calling to maintain and extend customer base. Contacting existing client base to sell new and updated programs. Contacting and selling programs and services to new customers (cold calling). Prior customer win-back through new program sales. 2/2001 - 11/2002 Telephone Sales Rep DialAmerica Marketing Tallahassee, FL Outbound calling to maintain and extend customer base. Contacting existing client base to sell new and updated programs. Contacting and selling programs and services to new customers (cold calling). Prior customer win-back through new program sales. Consumer and B2B sales programs. Other Experience: For the past 4 years I have been running my own business on the web to supplement income. I recently launched a new site, so I am very familiar with SEO techniques and copy editing. I do not tolerate any errors, be it dead links, bad graphics or simple grammatical errors in any work that I touch. While I do not have any formal training, I have found that you learn just as well by doing. I do all my own design and am familiar with the usage of HTML and PHP. References available upon request.