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Data Analysis - UK, Americas and MENANov 2015 - Oct 2018 (2 years)
Leading the team of MENA markets across the globe. Monitor corporate action events. Analyzing Bylaws of Public and Listed Companies to make sure we are complying with their policy on voting instructions. Research and Procure General Assembly materials from issuer filings, reports, or publications. Direct engagement with issuers. Extract the meeting agenda and encode it to the database. Corporate governance compliance analysis. Software Developer.
Data Analysis - MENA (Project)Apr 2015 - Jun 2015 (2 months)
Facebook account; responsible in helping the client to clean and update the information available on the platform about media entities. Return accurate information to the users by being attentive to details through comprehensive reviewing and refining of information for places and Ensure every piece of content in violation of Client’s terms of services is accurately identified and flagged for action in a timely manner.
Customer Service Sales - AmericaDec 2013 - Dec 2014 (1 year)
Managing a teams of call center representatives for AT&T account, directing their activities for the achievement of call center sales targets and other business goals. Handling escalations, supervisory staff in order to develop knowledge and to provide excellent CS. First 45 Days, OJT Lead, preparing new waves from training room to pass their F45 Through proper coaching. Support Includes but not limited to Technical Support, Customer Service, Retention, and Smart Chat.
Customer Service Sales - AmericaJan 2012 - Dec 2013 (1 year)
Managing a team of call center representatives for AT&T account, directing their activities for the achievement of call center sales targets and other business goals. Monitoring overall performance to ensure that the call center goals are met and supporting call center quality and training efforts to meet the client requirements. Handling escalations, supervisory staff in order to develop knowledge and to provide excellent CS.
Subject Matter ExpertDec 2010 - Jan 2012 (1 year)
Utilize Sabre GDS to assist customers in altering flight reservations for Expedia, Hotwire, and Westjet Airline. Develop travel knowledge and provide excellent customer experience. Attained certification for TICO (Travel Industry Council of Ontario) Handling escalated cases to support customers with booking, changing or cancelling travel reservations, including flights, Car rental, and hotel reservations for Expedia Canada, English speaking point of sale in an inbound call center environment.
Private Tutor / Arabic LanguageJan 2009 - Dec 2010 (1 year)
A private teacher typically teaches a single student or a very small group. Including document-to-document and audio-to-document translation of the Arabic language to Standard English. Perform English-to-Arabic translation, not only to convert one language to another word by word, but also to relay concepts and ideas accurately and coherently with coordinated resources.
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