Käyttäjän Yashour profiilikuva
@Yashour
Maan Egypt lippu Alexandria, Egypt
Jäsen alkaen 7. elokuuta 2018
0 Suositukset

Yashour

Online-tilassa Offline-tilassa
My most recent job was a contact center manager with 13+ years experience in customer service and over 10 years of managerial experience in the same level. All the previous clients I served were in the US. my previous employer Sedra Care was an outsourcing company for well established organizations in the U.S and Canada. My goal is to deliver the best customer service experience as well as teaching others how to handle diverse clients.
$15 USD/hr
0 arvostelua
0.0
  • N/ASuoritetut työtehtävät
  • N/ABudjetin mukaisesti
  • N/AAjallaan
  • N/AUudelleenpalkkaamisaste

Portfolios

Viimeaikaiset arvostelut

Ei arvosteluja.

Kokemus

Call Center Manager

Oct 2011 - Nov 2019 (8 years)

Setting call center and customer service targets Liaising with supervisors, team leaders, agents, and third parties to gather information and resolve issues Maintaining up to date knowledge of industry development Organizing staffing, including shift patterns and the number of staff required to meet demands Coaching, motivating and retaining staff, and coordinating bonus, sales, rewards and incentive schemes Provisioning and setting up phone systems for business through the means of IP-Phone

Koulutus

Bachelor

1996 - 2002 (6 years)

Varmennukset

  • Facebook yhdistetty
  • Suositeltu freelancer
  • Maksutapa varmennettu
  • Puhelin varmennettu
  • Henkilöllisyys varmennettu
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