tekijä Websouls Pvt. Ltd.

Problem Statement OGRA is a public dealing entity and deals with enterprises and consumers. 80% of the working relay on hard files that move desk to desk with no track. Furthermore, customer complaint record management was not effective enough to timely resolve customer’s problems and complaint backlog was a huge problem. In parallel to this, OGRA’s website had potential security issues and required to be restructured. Our approach Working closely with the OGRA team, we first held a series of UX sessions, to help them to define all the different who visit the site and what their user journeys would be.We then used these “personas” to create a custom site design that made each of these journeys much more intuitive, so whether people arrive at the site looking for general information or for a complaint, they can quickly find it. Technology For website – PHP Laravel, MySQL, CSS, HTML5, Javascript For Complaint System – Symphony, MySQL For File Tracking System – Symphony, MySQL

image of username Websouls Pvt. Ltd. Flag of Pakistan Lahore, Pakistan

Tietoa minusta

Working since 2002, WebSouls is a diversified B2B e-service provider offering wide range of business services including but not limited to web hosting solutions, web and mobile application development, eCommerce solutions and advanced solutions in the global market segments. After serving more than 12000 customers locally, now we are launching ourselves at Freelancer.com with an aim to provide quality, reliability and agility to our clients. We are currently focused on the following technologies. Web Development: PHP, Laravel, Codeigniter, Wordpress, MySQL Front End Development: HTML5, CSS, Javascript, Jquery, AMP, PSD to HTML Design: Web Design, Stationary Design, Social Media Design Mobile App Development: IONIC Hosting Services: Virtualization Setup, Dedicated Server Setup, cPanel & WHM setup and configuration, Server Scanning and Cleaning. Internet Marketing: Google Adwords/Ads Setup and Management, Social Media Marketing Dedicated Resource Outsourcing.

dollaria10 dollaria / tunti