Käyttäjän OmaroAT profiilikuva
@OmaroAT
Maan Jamaica lippu Kingston, Jamaica
Jäsen alkaen 22. marraskuuta 2017
0 Suositukset

OmaroAT

Online-tilassa Offline-tilassa
I have approximately three years worth of experience in the BPO industry: the first of which was spent as a front-line customer service agent. Thereafter my exceptional skills have allowed me to be promoted to the role of Quality Analyst within which I have worked for about 2 years. I posses an innate ability to make customers happy through the solving of their issues which has granted me a competitive track record of performance which resulted in my promotion. Currently, as a Quality Analyst, I measure and monitor the account's adherence to policy set by the clients with regards to the management of the agents' interactions. This is done through regular interaction monitoring, root cause analysis of surveys, reports and client meetings. I am confident that the personal and professional skills that I have garnered through my experience will add significant value to your organization. I am looking forward to a long-term partnership.
$7 USD/hr
1 arvostelu
1.3
  • 100%Suoritetut työtehtävät
  • 100%Budjetin mukaisesti
  • N/AAjallaan
  • N/AUudelleenpalkkaamisaste

Portfolio

Viimeaikaiset arvostelut

Kokemus

Quality Analyst

Mar 2016

• Monitors account compliance to client's policy through regular audits of recorded interactions. • Performs Root Cause Analysis on low scoring surveys absorbed by the account • Documents and submits weekly, bi-weekly and monthly reports which reflects the performance of the account’s lines of businesses.

Customer Care Consultant

Aug 2015 - Mar 2016 (7 months)

Provided assistance with subscription and billing management for Microsoft customers, in addition to expert customer service in the resolution of their issues.

Koulutus

Bachelor of Applied Science (B.A.Sc.)

2011 - 2015 (4 years)

Todistukset

  • US English Level 1
    90%

Varmennukset

  • Facebook yhdistetty
  • Suositeltu freelancer
  • Maksutapa varmennettu
  • Puhelin varmennettu
  • Henkilöllisyys varmennettu
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