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- N/ASuoritetut työtehtävät
- N/ABudjetin mukaisesti
Customer Service AdvocateJun 2016 - May 2018 (1 year)
-Provide excellent customer service for both Cigna members and Healthcare Providers. -Educate Cigna members and Healthcare Providers on the members' medical and dental coverage. -Review claims for reprocessing.
Consultant- Microsoft Account and Billing ProjectFeb 2015 - May 2016 (1 year)
-Provided soft technical assistance with Microsoft Operating Systems and websites. -Handled customers billing inquiry and account management for Microsoft. -Educated members on Microsoft website management and processes and assisted with purchases. -Achieved top seller status for the first 2 months after its introduction to the Account and Billing Department -Achieved first and second highest gross sales respectively
Freelancer/ Customer Support/Virtual AssistantJan 2015 - Apr 2018 (3 years)
Enrolled as a freelance where I completed many projects in the roles of a Customer Support Representative and Virtual Assistant.
Quality AnalystSep 2013 - Jan 2015 (1 year)
-Analyzed call and chat quality of a team of 25 members -Provided coaching and tip to improve and maintain call and chat quality
Technical Support Agent- Asus ProjectAug 2011 - Sep 2013 (2 years)
-Provided technical support for the Asus line of products and software. -Provided technical support while educating users about the various operating systems such as Windows XP, 7, 8 and 10, and Android. Acted as a Subject Matter Expert by assisting fellow agents with tier 2 technical issues. -Supported a team of 16 agents which lead to significantly improved performance that brought the team's statistics from 7th out of a possible 8 position, to 2nd within 4 months.