Käyttäjän NicholasOD profiilikuva
Maan Jamaica lippu Greater Portmore, Jamaica
Jäsen alkaen 25. toukokuuta 2018
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Online-tilassa Offline-tilassa
With over 7 years of experience in Customer Service and Technical Support and 2 years as a Quality Analyst, I am your best bet when it comes to creating pleasant experiences that will leave a memorable impression for you and your clientele! Delivered excellent customer service while maintaining an average of 97.5% interaction quality score, 90% customer satisfaction an average handle time below 8 minutes for technical issues. Being a reliable Virtual Assistant I bring my dedication and enthusiasm to the table along with my skills in: -Microsoft Office: Word, Excel, Power Point. -Sales -Slack, Skype and Basecamp -Zendesk -G-Suite Management -Calendar Management -Dropbox -Web Research -Email handling -Data Entry -Experience with MailerLite -Basic Knowledge of HTML, C and C++ -Minor Social Media Management -Publish posts on your Blog (content you provided) -Answering support tickets I am a fully equipped professional Freelancer, with a quiet home office.
$7 USD/hr
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Customer Service Advocate

Jun 2016 - May 2018 (1 year)

-Provide excellent customer service for both Cigna members and Healthcare Providers. -Educate Cigna members and Healthcare Providers on the members' medical and dental coverage. -Review claims for reprocessing.

Consultant- Microsoft Account and Billing Project

Feb 2015 - May 2016 (1 year)

-Provided soft technical assistance with Microsoft Operating Systems and websites. -Handled customers billing inquiry and account management for Microsoft. -Educated members on Microsoft website management and processes and assisted with purchases. -Achieved top seller status for the first 2 months after its introduction to the Account and Billing Department -Achieved first and second highest gross sales respectively

Freelancer/ Customer Support/Virtual Assistant

Jan 2015 - Apr 2018 (3 years)

Enrolled as a freelance where I completed many projects in the roles of a Customer Support Representative and Virtual Assistant.

Quality Analyst

Sep 2013 - Jan 2015 (1 year)

-Analyzed call and chat quality of a team of 25 members -Provided coaching and tip to improve and maintain call and chat quality

Technical Support Agent- Asus Project

Aug 2011 - Sep 2013 (2 years)

-Provided technical support for the Asus line of products and software. -Provided technical support while educating users about the various operating systems such as Windows XP, 7, 8 and 10, and Android. Acted as a Subject Matter Expert by assisting fellow agents with tier 2 technical issues. -Supported a team of 16 agents which lead to significantly improved performance that brought the team's statistics from 7th out of a possible 8 position, to 2nd within 4 months.


Bachelor of Applied Science (B.A.Sc.), Computer science | University of Technology

2007 - 2010 (3 years)


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