Käyttäjän Mtereso profiilikuva
Maan Philippines lippu Davao City, Philippines
Jäsen alkaen 1. heinäkuuta 2018
0 Suositukset


Online-tilassa Offline-tilassa
Exceedingly skilled in answering customer inquiries in a friendly manner. Emotionally intelligent in terms of understanding and predicting customer behavior and handling them accordingly. Able to remain calm, maintain pleasant voice tone and use appropriate professional language especially dealing with impatient/short-tempered and problematic customers/clients. Writing and speaking fluency in English. Critical thinking, Customer service, Data collection, Data entry, Documentation, Email, Executive management support,Grammar, Internet research, Letters and Memos, Microsoft Excel,Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills, Prioritization, , Reading Comprehension, Report Transcription, Research, Scheduling, Speaking, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Account Management, Active listening, Client relations, Computer proficiency, Typing, Vendor Management, Writing.
$5 USD/hr
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Quality Analyst

Feb 2016 - Jun 2018 (2 years)

Listen to recorded inbound calls (AT&T, DTV and UBER) and evaluate them based on the QA line items provided by the client/vendor. Conduct calibrations, quality policy talks, operations and support sessions. Submit reports in a daily/weekly/monthly basis for compliance and analytics. Coach agents/representatives to make their calls better and provide feedback regarding the learning progress.

Billing and Sales Representative

Oct 2014 - Feb 2016 (1 year)

Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Inform customers about sales and promotions in a friendly and engaging manner.

Technical Support Specialist

Jan 2014 - Oct 2014 (9 months)

Resolve customer complaints and concerns with strong verbal and negotiation skills. Built and maintained successful relationships with service providers, dealers and consumers. Displayed courtesy and strong interpersonal skills with all customer interactions.

Outbound Sales Representative

Sep 2013 - Jan 2014 (4 months)

Make outbound customer calls to promote and sell a product or service. Create, maintain and update database of customers with complete information and emails. Record outbound call history and customers response in detail. Handle customer needs and requirements. Respond to customer inquiries and resolve. Assist and support sales, marketing or other departments in handling customer requests and needs.


Bachelor of Elementary Education

2009 - 2013 (4 years)


Top Quality Analyst - Quarter 1 (2017)

Quality Department

98% Overall Score for Quality

Top 3 Technical Support Specialist (2016)

DirecTV Operation Department

89% Overall Attainment of all the required metrics.


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