Christiana E.

An attentive and empathetic customer service representative with over 10 years of experience in challenging roles. I have experience in using effective complaints management to maintain long-term customer relationships and also increase customer satisfaction I follow up and follow through. And I go the extra mile to give customers a Wow experience.I am confident at troubleshooting, investigating and researching when I have limited information to resolve customer complaints. Because when my clients win, I win. My Areas of Expertise include: -People Management -Dispute Handling -Email Management -Customer Success -Email, Phone and Chat Support -Email marketing -Social media Management -Appointments booking and Scheduling - Cold calling -Accuracy Verification -Account Reconciliation Some of my core skills include: •Great phone etiquette •Multitasking •Excellent communication skills •Time management •Ability to work with minimal supervision •Attention to details •Collaborative Skills •Proficient in Google Workspace • Microsoft Office Suite I have a perfect mastery of the following tools: - Google suite - Calendly - Zoom, Teams and Slack - Trello - Hubspot Zendesk - Freshdesk - Grammarly - Microsoft 365 -Zoho -Mojo Dialer -Ringcentral I am hardworking, organized, a great team player, reliable, honest and can be counted upon to finish whatever I started