Käyttäjän ITMANJM profiilikuva
Maan Jamaica lippu Mandeveille, Jamaica
Jäsen alkaen 3. heinäkuuta 2018
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With over 9 years IT Experience under my belt, and 5 of which are within the BPO sphere. I am the PERFECT contractor for your project. I am experience with providing support with various task. . IT Operation Management . Helpdesk Management - Servicing hundreds of customers daily meeting Ticket SLAs . Email Support . Inbound call support and Outbound call support . Software product knowledge . Remote technician support- TeamViewer, Logmein . Live Chat support . Data Entry (File Conversation, Data Mining, Spreadsheet Design . Microsoft Excel, Word and PowerPoint . Computer/laptop troubleshooting I specialized in optimizing desktop support services, for small to medium size businesses. Operating in complex enterprise windows platforms. Weather I am providing support for your staff members or your product end-users. My skills will enable your staff and end product consumers to recover with fast paced resolutions that will ensure maximum productivity and consistent customer contact.
$14 USD/hr
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Professional (Site Lead)-IT Infrastructure Deskside Support

Apr 2015

I lead a team of 6 specialists that supports multiple Telecoms, Retail and Financial clients. Maintaining and managing IT infrastructure and directing the Local IT Operations on a daily basis. I provide remote support, Live chat HelpDesk Ticket SLA managment. Day-to-Day Desk-side support for over 1500 users. Troubleshooting and maintaining several Windows platforms and multiple vendor partner proprietary applications. .

IT Specialist

May 2013 - Apr 2015 (1 year)

Provide Network Infrastructure periodic maintenance (LAN, WAN and Wireless Networks) support. Provide remote support for all users Install and repair and upgrade all IT software and hardware. PBX setup and maintaince Server/Network Administration: Responsible for all Core IT equipment and responsible sites [DCs, DHCP, DNS, Application/Print, Backup, Proxy, Virus- Kaspersky Endpoint, Email-Kerio Connect (CentOS) Imaging Server, Virtual Servers] Cisco Routers, Cisco Layer 3 Switches)

System Administrator

Jan 2012 - Apr 2013 (1 year)

PC user support, new hire systems setups, and desktop/laptop software evaluations and upgrades. Providing quick response and maximum uptime for all users. Performs end user training when necessary. Install and repairs microcomputer hardware and peripheral components. Provide remote support not limited to local sites. Troubleshoots software and hardware failures and identifies network problems when they relate to personal computers. Troubleshoot network issues that have LAN and WAN impact.

Customer Service Supervisor

May 2010 - Jan 2012 (1 year)

Manage the efficiency of Business IT support services Perform System administration to all internal systems/networks, Hardware and software Warranty processes and effect repairs of all partnered manufactures products and support. Perform Quality Assurance of service department’s repair and maintenance standards.

Networks & IT Support Technician

Dec 2009 - May 2010 (5 months)

ulfilled various responsibilities, providing IT support for over 300 clients on a monthly basis. Created programs that enabled more automation in remote support, which improved efficiency and lessen client’s down–time. • Carried out full installations, configurations and cabling for wireless LAN and wired network infrastructures. Laptop Repairs • Installed CCTV systems, Configure custom built computers. • Fulfilled Administration of Windows Server 2003 servers.


BSc. in Computer and Management Studies

2007 - 2012 (5 years)


CompTia A+ IT Technician (2009)

New Horizons Computer Learning Centre

Completed training of 220-901 & 220-902 Modules

Certified Accounting Technician (2001)

Corporate Business Institute- ACCA

A1 Transaction Accounting A2 Office Practice and Procedures

Certificate in Advance Customer Service (2008)

Management Institute for national Development

Certificate in Advance Customer Service


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