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Professional (Site Lead)-IT Infrastructure Deskside SupportApr 2015
I lead a team of 6 specialists that supports multiple Telecoms, Retail and Financial clients. Maintaining and managing IT infrastructure and directing the Local IT Operations on a daily basis. I provide remote support, Live chat HelpDesk Ticket SLA managment. Day-to-Day Desk-side support for over 1500 users. Troubleshooting and maintaining several Windows platforms and multiple vendor partner proprietary applications. .
IT SpecialistMay 2013 - Apr 2015 (1 year)
Provide Network Infrastructure periodic maintenance (LAN, WAN and Wireless Networks) support. Provide remote support for all users Install and repair and upgrade all IT software and hardware. PBX setup and maintaince Server/Network Administration: Responsible for all Core IT equipment and responsible sites [DCs, DHCP, DNS, Application/Print, Backup, Proxy, Virus- Kaspersky Endpoint, Email-Kerio Connect (CentOS) Imaging Server, Virtual Servers] Cisco Routers, Cisco Layer 3 Switches)
System AdministratorJan 2012 - Apr 2013 (1 year)
PC user support, new hire systems setups, and desktop/laptop software evaluations and upgrades. Providing quick response and maximum uptime for all users. Performs end user training when necessary. Install and repairs microcomputer hardware and peripheral components. Provide remote support not limited to local sites. Troubleshoots software and hardware failures and identifies network problems when they relate to personal computers. Troubleshoot network issues that have LAN and WAN impact.
Customer Service SupervisorMay 2010 - Jan 2012 (1 year)
Manage the efficiency of Business IT support services Perform System administration to all internal systems/networks, Hardware and software Warranty processes and effect repairs of all partnered manufactures products and support. Perform Quality Assurance of service department’s repair and maintenance standards.
Networks & IT Support TechnicianDec 2009 - May 2010 (5 months)
ulfilled various responsibilities, providing IT support for over 300 clients on a monthly basis. Created programs that enabled more automation in remote support, which improved efficiency and lessen client’s down–time. • Carried out full installations, configurations and cabling for wireless LAN and wired network infrastructures. Laptop Repairs • Installed CCTV systems, Configure custom built computers. • Fulfilled Administration of Windows Server 2003 servers.
BSc. in Computer and Management Studies2007 - 2012 (5 years)
CompTia A+ IT Technician (2009)New Horizons Computer Learning Centre
Completed training of 220-901 & 220-902 Modules
Certified Accounting Technician (2001)Corporate Business Institute- ACCA
A1 Transaction Accounting A2 Office Practice and Procedures
Certificate in Advance Customer Service (2008)Management Institute for national Development
Certificate in Advance Customer Service