Käyttäjän HristoGeorgieff profiilikuva
@HristoGeorgieff
Jäsen alkaen 3. heinäkuuta 2012
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HristoGeorgieff

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Hello dear potential Employers:) I'm a [login to view URL] graduate at European studies with English & German language minors from the Universities of Sofia, Bulgaria & Osnabrueck, Germany. I have worked in the outsourcing centres of different international companies, based in Sofia, executing jobs such as technical support specialist for Hewlett-Packard, Money transfer Specialist for Sitel, and 3 and a half years of managing the customer services & marketing teams for an online-based poker room. I have decided to turn to freelancing for the next year, while i'm getting prepared for my S.A.T exams, which would allow me to continue my university education in the States. I'm used to target&result oriented-working, under pressure, taking responsibility for all tasks that were dedicated to me, proven by the fact that i have worked full-time to support myself throughout my whole university education. I'm flexible in my working hours/terms and open towards all kinds of short-term or long-term agreements & cooperations. I believe that the key to success lies into constant self-improvement, so i always strive towards over-delivery and 100% customer satisfaction. Feel free to ask about a demo of the skills, required from my side, if you wish so, as i still don't have enough projects on my account here, that would speak for my abilities, competencies & trustworthiness. Thank you in advance for considering me for your project!
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Portfolio

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Kokemus

Server Support Engineer

Jun 2011 - Jun 2012 (1 year)

Providing first level technical support to customers from the DACH-region (Germany, Austria and Switzerland), specialized in working and troubleshooting the HP Proliant Server Series. Working with complex technical systems, result-oriented working with total customer ownership, handling business correspondence with various customers of the company, daily application of soft skills and foreign language competences

Money Transfer Specialist

Sep 2010 - May 2011 (8 months)

Providing first level customer services in English, German and Bulgarian, for MoneyGram - one of the world leaders in the field of instant money transfers. Following internal offices procedures, handling business correspondence with management and other departments. Working under pressure, applying various "soft" skills for communicating with the end customers; Target and result oriented working;

Department Manager

Jun 2007 - Sep 2010 (3 years)

Supervise all support language Teams, including Shift Managers, Team Leaders & Quality Assurance; Managing all staff activities via different communication channels, while reaching the pre-set targets, according to the company requirements and procedures; Reporting to Head of Office, regarding all activities & work-related issues, including feedback and reports, as well as involvement in workforce planning & recruitment. Project management & implementation of new technologies & products

Koulutus

European Studies (B.Sc)

2007 - 2011 (4 years)

Pätevyydet

Cambridge FCE (2005)

British Council

Cambridge First Certificate in English, testifying language knowledge at level B2, according to the common European language framework.

TestDAF - C1 (2005)

Goethe Institut, Bulgaria

Test "Deutsch als Fremdsprache", testifying German language knowledge at level C1, according to the European language framework.

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