Käyttäjän EdgarBautistaJr profiilikuva
@EdgarBautistaJr
Jäsen alkaen 28. elokuuta 2019
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EdgarBautistaJr

Online-tilassa Offline-tilassa
A seasoned professional with 10 + years in IT Industry, I am confident that the skills and experience I that bring to the table are a match to your needs. I have a proven track record of helping companies streamline their processes, improve productivity , build a service desk from the ground up and complete projects that has significantly increase productivity while lowering cost, I'm ready to hit the ground running and make a major contribution right away. Throughout my career in the IT field, I have led diverse teams to achieve organizational goals and meet aggressive project deadlines on time and under budget. Key achievements and skills include: Strategy: Definition and execution of IT strategies and roadmaps, transition programmes and support services Leadership: End-to-end project leadership and delivery, including project planning, scope and implementation• Oversight of global support including 1000 Internet / WiFi telephony users, 1,000 desktops. Budget Management: Managed budgets of up to GBP 500k, and worked with multiple teams and stakeholders to achieve objectives on-time and within budget. Communication Skills: Communicated closely with clients and staff to set goals, get feedback, and build productive teams. Projects: Led global infrastructure change projects (100+ sites) – Networks, Cisco, Microsoft Servers, ISP, Firewalls, LAN, WAN, WIFI, VoIP, Interactive Intelligence Unified Communications, Voice solutions.
$30 USD/hr
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Portfolios

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Kokemus

I.T Service Delivery Manager

Dec 2018 - May 2019 (5 months)

Same as below

I.T Service Delivery Manager

Jan 2012 - Dec 2018 (6 years)

Led a global service delivery team in managing Network, Telephony/VoIP, Servers, Critical Business applications and work stations for the Regional headquarters that is present in APAC, Americas and Europe with each location serving around 200 to 600 users. Ensure service delivery team delivers on priorities; including new business functionality, security work, infrastructure refresh, capacity management, audit functions, innovation/continuous improvements, incident/problem remediation, etc.

IT Helpdesk Team Lead

Jun 2010 - Jan 2012 (1 year)

Serve as IT Team Lead for the Windows Department providing leadership and technical guidance to windows/help-desk engineers from L1 to L3 with 40 direct reports. Designed and implemented organizational structure, headcount plan and support procedures for Manufacturing and Corporate IT Support and Operations. Hired and trained local IT team during construction phase, ramping to full operation.

Resolution Specialist

Nov 2007 - May 2010 (2 years)

Supports technicians by providing technical/functional assistance for escalated and complex calls, ensuring a positive customer experience Delivers service within target service and quality levels within the call center. Performs periodic technician call audits, side-by-sides, and monitor live calls, with attention to technical/functional excellence. assess and develop technician's technical knowledge, based on evaluation of metrics and monitoring

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