IT Support Technician has terrific troubleshooting and good interpersonal skills to assist customers with computer issues.
Possesses a thorough knowledge of computer hardware and software applications.
2+ years of experience working as an IT Support Technician.
Provided technical assistance to customers on inbound telephone tech support calls.
Used remote access to perform troubleshooting when needed.
Walked customers through step-by-step process for troubleshooting hardware issues.
Assisted customers with anti-virus programme installations and virus removals.
Used good problem-solving skills for troubleshooting problems.
Installed and maintained company’s computer systems and network.
Performed upgrades and installed updates.