Suljettu
Fresh desk basic ticket system
Budjetti $100-500 USD
Job Description:
We need to implement Freshdesk ticket system where all customer requests need to be tracked.
Requests will be sent through email to a shared mailbox in outlook MS office 365.
Agents will work on tickets in a coordinated manner.
Once the request is completed, ticket will be closed.
The most important requirement is to track the Average handle time for each customer request. Need a simple system to begin with.
