Onsite Support for 1. and 2. Level in Castelo Branco
€15-25 EUR / tunti
We need asap for longer time period IT Engineer who can provide requirements. Please let us know your conditions here, work is 5 Days a week from Monday to Friday from 08.00 to 17.00.
· To provide technical support; answering support queries either onsite or via phone or email.
· To maintain a high degree of customer service for all support queries and adhere to IS Policies and Procedures.
· To take ownership of user problems and be proactive when dealing with user issues.
· To log all calls on the call logging system and maintain full documentation.
· Respond to enquiries from clients and help them resolve any hardware or software problems.
· Maintain a log of any software or hardware problems detected.
· Support users in the use of Computer equipment by providing necessary training and advice.
· To escalate more complex service issues to the relevant IT personnel.
· Troubleshooting & Problem Solving of Workstation related problems
· Maintaining Asset Register of all IT equipment in IS Workshop and Department
· Managing and maintaining Workstations 7/8/10
· Implementing workstations 7/8/10
· Implementing & Support of MS Office 2000-2013 products incl. but not limited to MS Word, MS Excel, MS Outlook, MS PowerPoint
· Installation and Support of Network & Local Printers
· Installation of Desktop IP Phones
· Required to work long hours from time to time
· Basic MS Active Sync & Blackberry knowledge
· Setups of iPad, iPhone and Android devices
· Ability to do remote support (Tools will be provided)
Technical and other Requirements:
Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
Proven technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
Outstanding Client Service Skills
Administration experience of MS Active Directory users & groups, policies and management concepts
Diploma in IT or A+/N+ certification
2 Years of experience in Desktop Support
Effective communication in English
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Projektin tunnus: #16203291
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