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Ethical IT 2nd Line Support

Ethical IT have a number of clients running systems with technologies such as Microsoft Server 2003 / 2008, MS Exchange 2007 / 2010, MS SQL Server, Linux, among others. The systems we support are a very wide mixture of technologies ranging from smaller organisations perhaps with only a few Desktop PCs, to large multi-national NGOs and including domain controllers, fileshare, email, database, application & web servers. Ethical IT typically has a support agreement with clients to maintain their environments via a Service Level Agreement (SLA).

We are looking for strong all-rounder with both the technical aptitude and the customer-facing skills to successfully represent us working with our clients typically on chargeable, ad-hoc project consultancy or urgent visits to site to fix an issue that we cannot resolve remotely via our Helpdesk team.

The individual would be working alongside committed IT Operations team to ensure that our clients are provided with a quality support & consultancy service, and will over time build up a good rapport with our team and our key clients

The successful candidate will be required to undertake the following main activities:-

? Ad-hoc site visits to client sites for smaller project work or fault fixing / investigation

? Occasional cover at our Old Street main office on our Helpdesk as an additional pair of hands during very busy periods, helping out the First and Second line teams as needed

The candidate must have strong Windows and networking skill and provide clear ownership and handover of jobs when taking them on and, when complete, handing them back to the core support team if any follow up is needed.

Taidot: Cisco, Windows Desktop, Windows Server

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About the Employer:
( 0 reviews ) Bicester, United Kingdom

Projektin tunnus: #1697754

9 freelanceria on tarjonnut keskimäärin 24 £/tunti tähän työhön

linuxwarm

Hi, I am dealing with Technical Support, Server Maintenance and Software Development. We are handling total of 83 remote servers (65 Linux and 18 windows servers). We are handling more than 50 desktop computers. I Lisää

£18 GBP / tunti
(26 arvostelua)
5.1
nhamza1988

Please see PMB

£36 GBP / tunti
(1 arvostelu)
3.0
gammadeveloper

10 years of experience in providing NOC, Desktop, virtual support. Expert CCNA, MCSE. Support projects in Asia, Europe and US

£30 GBP / tunti
(0 arvostelua)
0.0
cikkasinha

=>Hands on experience troubleshooting windows server 2003,2008 2008 R2, and clients windows XP,vista and windows 7. =>In-depth knowledge of hyper-v, windows deployments,disks,backups,servicing and clustering. =>H Lisää

£25 GBP / tunti
(0 arvostelua)
0.0
sumodirjo

Hi, I'm an experienced system administrator. Hold RHCE since 2009. Have experience with Linux, Windows and Mac

£25 GBP / tunti
(0 arvostelua)
0.0
danielcollins

Currently a student studying for Cisco CCNA and Microsoft MCSA Run my own IT business what uses both Linux and Microsoft servers provide a range of services

£25 GBP / tunti
(0 arvostelua)
0.0
konectit

We have a good team from India. our skill:- MS2000 ,MS 2008 Server,Mail Server Conf & Client Management Linux, 2 nd layer switch, firewall , router. If you want we give 2 hours free service for trial. Our clien Lisää

£18 GBP / tunti
(0 arvostelua)
0.0
hpalihawadana

Expertise in Cisco RS, Security and Voice as well as Microsoft Server 2003/8 and SQL 2005.

£20 GBP / tunti
(0 arvostelua)
0.0
protuha

Hi, We have experience with maintaining more than 200 servers and 1000 workstations and Cisco routers and switches. All set tasks done well in the shortest time. We try to get clients the best service. We Lisää

£20 GBP / tunti
(0 arvostelua)
0.0