I am building a website for my golf club recommendation/fitting business and have hit a road block. I am needing a way for customers to make a profile/account that includes a survey. I need a way for that survey to be linked to their account so they can then chat with me and I can use the survey as reference. The chat function needs to allow me to help up to 5 customers at a time any extra need to be held in a queue. It would be great if the chat feature would be multi platform. So I could chat with them not only when they are online, but over phone and email as well through the chat. Possibly with a way for me to send them option and see if they have looked at what I have sent them through the chat. It would be similar to the platform [login to view URL] uses for their experts.