I am certified SSCA, Asterisk(dCAP), FreePBX, VICIDial, 3CX, and Elastix professional. I have over 7 years of enterprise level VoIP Developer and Support Engineer. Currently working at Telappliant Ltd, UK best VoIP service provider ( Won BEst ITSP 2016 and 2017).
The issue you are experiencing is fixable and we are happy to help you. thanks