Help with customer support

As our busiest season, Christmas, approaches we are urgently looking for an Email Customer Support Agent to join our Customer Support team, and help us provide the best customer support an app has ever given.

About TouchNote

We help people all over the world keep in touch with the people that matter most. We do this by making it easy to send thoughtful postcards and printed gifts with just a few taps of a phone or tablet.

Since 2008 we’ve helped to send over 9 million postcards, making us the most popular postcard-sending app there is. We’ve been featured in leading press publications, as well as fridges, desks, pinboards and walls across the globe!

The Role

Reply to customer queries on email in English

Provide outstanding customer support for our mobile apps (iOS and Android) and website

Work independently and remotely

Monitor our systems and report any problems, software bugs and repeating customer complaints

The Candidate


Perfect English

At least 3 years' experience in customer support in the online space in English.

Knowledge using Slack, Microsoft Word and Excel, Android and iPhone, and basic PC and Mac troubleshooting

Experience of using Zendesk

Genuine love for providing customer support and making customers happy.

Available for work at least 35-50 hours per week, especially on Sundays Mondays and Tuesdays.

Note: we are looking for customer support people based around the world in order to provide customer support 24 hours a day.

Behavioural Competencies:

Super bright.

Naturally friendly.

Passionate, committed and reliable.


The salary will be paid via Upwork at an approximate hourly rate of $3.33, possibly more depending on your experience. After a trial period and provided your work quality is acceptable salary increases are possible. The average tenure of our customer support team members is 3 years and career development is possible for the right candidates.

Application process:

For more information, please send us your CV and a short introductory letter.

We will invite successful applicants to complete a short (and fun) customer support task and successful candidates will then have a*Removed by Admin as it encourages offsite communication which breaches our Terms of Service * interview with our London based Customer Support Manager

Taidot: Asiakaspalvelu, Asiakaspalvelu, Tekninen tuki, virtuaaliassistentti, Zendesk

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Tietoa työnantajasta:
( 0 arvostelua ) United Kingdom

Projektin tunnus: #15367755

38 freelanceria on tarjonnut keskimäärin %project_bid_stats_avg_sub_26% %project_currencyDetails_sign_sub_27% tähän työhön


Hi Future Client, Our business is to make your business effective, profitable, & [login to view URL] are able to have a sound understanding of our Clients’ operations and their corporate goals, and we continually bring kno Lisää

£750 GBP 10 päivässä
(23 arvostelua)

Hello Sir/Madam, Ready to start working with you. I have done similar type of work for many clients. Recently I completed a similar project for US based E Com website. Relevant Skills and Experience I love to build lo Lisää

£750 GBP 24 päivässä
(3 arvostelua)

B. Sc (Computer Science)with MBA degree and Understanding how valuable an education is, I am serving Pacific Pharmaceuticals Limited as a Asstt: Manager (MIS and IT). Relevant Skills and Experience Website Management Lisää

£1250 GBP 20 päivässä
(9 arvostelua)

Dear Touchnote: I am an individual VA from the Philippines. I know few things about touchnote app and I have downloaded on my CP, so I am quite familiar with touchnote features and services it offers. What I ca Lisää

£833 GBP 20 päivässä
(12 arvostelua)

Hello, We have read and understood the requirement for this project. We would like to let you know that we have a worked as a customer support for various eCommerce, penny auction & online poker sites for our clients b Lisää

£750 GBP 30 päivässä
(4 arvostelua)

Hi. I am interested in your project. I have read about touch note and I will be a very qualified candidate for customer support if you give me the chance. I have 3+ years on customer support. I have experience with Zen Lisää

£750 GBP 30 päivässä
(8 arvostelua)

I have just completed a project of Customer Service via Zendesk. So, I think I can give you best services. I can work for you full time. Feel free to contact me to discuss further. Relevant Skills and Experience Custo Lisää

£750 GBP 30 päivässä
(3 arvostelua)

Hi Sir/Madam, Greetings! I would like to express my intention of becoming part of your team. I have a 10 year worth of work experience in the BPO industry. I have handled technical accounts like Microsoft and Samsun Lisää

£777 GBP 40 päivässä
(2 arvostelua)

After reviewing job details I believe I'm the best fit for this position. I am fast learner and love to play my role in helping my clients grow their business. Relevant Skills and Experience I have a great experience Lisää

£1250 GBP 20 päivässä
(3 arvostelua)

Hello Sir, I do have more than 12 years of experience in customer service, I have worked with companies like Dell, IBM, wipro and HP and knowledge of Zendesk and Slack. Will be more happy to join. Relevant Skills an Lisää

£888 GBP 20 päivässä
(3 arvostelua)

I would like to help you as a customer support specialist with experience in Zendesk and I have worked for Condor Affiliates in Support Team Department for casino websites. Relevant Skills and Experience Communication Lisää

£888 GBP 20 päivässä
(2 arvostelua)

Hello, I would like to apply for this job. Please contact me as soon as possible so that we can discuss about it. Best regards, Jasenka J. Relevant Skills and Experience Hello, I would like to apply for this job. Plea Lisää

£750 GBP 30 päivässä
(0 arvostelua)

I came across your job listing via projects and is expressing my intent for this project. With my customer service skills, and email etiquette, I believe that I would be a great addition to your team. Relevant Skills Lisää

£833 GBP 20 päivässä
(0 arvostelua)

i am support multiple country like a Singapore, Dubai, Denmark Relevant Skills and Experience i am supporting 400 user worldwide Proposed Milestones £888 GBP - as

£888 GBP 24 päivässä
(0 arvostelua)

I have 5 years of customer service experience. I've been a call center agent for 2 [login to view URL] I became a floor support and got promoted as a team leader at the age of 20 years old. Relevant Skills and Experience As a Lisää

£1055 GBP 20 päivässä
(0 arvostelua)
£777 GBP 20 päivässä
(0 arvostelua)

hello. I am a student for electronic and digital telecommunication engineering. The program is in English so i know very well also the technical english. I am in C1 level for english writing. I am also a fan of online Lisää

£833 GBP 30 päivässä
(1 arvostelu)

My bid would be 900 pounds as I have relevant experience for this project. You can have a mock chat to test my skills. My Idis mukeshbhagat1299@gmail Relevant Skills and Experience I have worked with EE customer servi Lisää

£1055 GBP 25 päivässä
(0 arvostelua)

In reviewing the my profile, you will note that I have acquired valuable experience in all facets of troubleshooting, installations, and maintenance for various desktop operations, hardware, and software. I possess a u Lisää

£1111 GBP 20 päivässä
(0 arvostelua)

I worked as a customer service representative for 5 years and I am well trained in multitasking. Relevant Skills and Experience Customer Service Proposed Milestones £833 GBP - Customer Service,Email support

£833 GBP 20 päivässä
(0 arvostelua)