As our busiest season, Christmas, approaches we are urgently looking for an Email Customer Support Agent to join our Customer Support team, and help us provide the best customer support an app has ever given.
We help people all over the world keep in touch with the people that matter most. We do this by making it easy to send thoughtful postcards and printed gifts with just a few taps of a phone or tablet.
Since 2008 we’ve helped to send over 9 million postcards, making us the most popular postcard-sending app there is. We’ve been featured in leading press publications, as well as fridges, desks, pinboards and walls across the globe!
Reply to customer queries on email in English
Provide outstanding customer support for our mobile apps (iOS and Android) and website
Work independently and remotely
Monitor our systems and report any problems, software bugs and repeating customer complaints
At least 3 years' experience in customer support in the online space in English.
Knowledge using Slack, Microsoft Word and Excel, Android and iPhone, and basic PC and Mac troubleshooting
Experience of using Zendesk
Genuine love for providing customer support and making customers happy.
Available for work at least 35-50 hours per week, especially on Sundays Mondays and Tuesdays.
Note: we are looking for customer support people based around the world in order to provide customer support 24 hours a day.
Passionate, committed and reliable.
The salary will be paid via Upwork at an approximate hourly rate of $3.33, possibly more depending on your experience. After a trial period and provided your work quality is acceptable salary increases are possible. The average tenure of our customer support team members is 3 years and career development is possible for the right candidates.
For more information, please send us your CV and a short introductory letter.
We will invite successful applicants to complete a short (and fun) customer support task and successful candidates will then have a*Removed by Admin as it encourages offsite communication which breaches our Terms of Service * interview with our London based Customer Support Manager
39 freelanceria on tarjonnut keskimäärin 875 £ tähän työhön
i am support multiple country like a Singapore, Dubai, Denmark Relevant Skills and Experience i am supporting 400 user worldwide Proposed Milestones £888 GBP - as