Duties & Responsibilities
You will be in charge of:
Assisting our German speaking customers
Answering empathetically to each customer in order to match their exact needs
Reporting the issues our customers encounter
A lot of companies underestimate customer service. We do not, we consider it a top priority. Word of mouth is our number 1 marketing channel and we intend to keep doing better. We are a customer-obsessed company.
Each customer needs to be answered as an individual. It requires a keen understanding of human psychology.
You can directly see the results of your work in helping the company grow.
Skills & Qualifications
Perfect in German
Proficient in English
Abilities in French, Italian, Spanish or Mandarin is a plus
Previous experience in Customer Service is a plus
Willingness to learn
System-oriented (i.e. find ways to do the job better and faster)
Geek tendencies are a plus
Some technical knowledge
You can choose to come to our head office in Chiang Mai, Thailand or do remote working. Or a mix of the two.
Between 13600€ and 22800€ based on the profile
Flexible schedule, but expect 40 hours a week
Once a year there will be a company retreat, most likely on a South East Asian island, all expenses (accommodation, flights, activities, etc.) will be paid for.
1000€ a year in learning and IT stipend
Send us your résumé and letter of motivation.