Please translate below to Dutch. NATIVE SPEAKERS ONLY:
We are writing to inform you that unfortunately due to an issue with our carrier company we are currently experiencing delivery delays with the following item(s) from your order.
[insert order item(s)]
As such we do anticipate that you item(s) will be delivered slightly later than originally advertised. We do apologise for this issue however would like to inform you that we have expedited the delivery of your order to ensure you receive it as quickly as possible.
Please be advised that as our customer satisfaction is very important to us and as a gesture of goodwill we have refunded your payment in full, however will still fulfil your order. Please allow up to 24 hours for the refund to show in your account.
We would like to thank you for your understanding regarding this issue and if you have any questions then please do not hesitate to get in touch.