Our android app is visited by more than 100,000 users daily. The app has a dedicated built-in helpline which allows our growing user base to interact with us. We receive few queries, feedback, suggestions from our growing user base and need someone to track and respond to these. This helps us maintain customer engagement, and increase the lifetime value of each customer.
Skills - Strong communication skills, and strong grasp on Chinese language and English grammar is a must.
Past Experience - Past experience with customer support and engagement is a plus.
I am a native speaker in Chinese. So I could provide immediate support to you.
Please check my track record, and you will see my feedback or comments from others.
I am a bilingual Singaporean and I have 6 years of Chinese chat support experience for apple iTunes Store and an online accommodation platform named roomorama. I can type Chinese simplified words and my main customer are from China , Taiwan and HK
I have an undergraduate degree Journalism, a minor in foreign relations. I have professional freelance experience in both China and U.S. I can speak English, Mandarin and Japanese.
Why I am qualified
-I have over 1300 hours of experience working in the hotel industry as an event organizer, so I have lots of experience communicating and negotiating with clients
-I am fluent in both Mandarin Chinese and well as in English. This is because my education was taught entirely in English, but my parents spoke Chinese to me at home.
-I also have experience teaching Chinese to primary school children. This means I am good at explaining.
I will translate anything given to me from English to Chinese and Chinese to English. Thanks in anticipation.
Relevant Skills and Experience
Chinese language and English language proficiencies with a good experience in translation.
Native user of Chinese and Malay, High command of English (CEFR-C1). Open for multiple project. 7 years experience in Technical Customer Service engineer.
I am an English major and a Chinese woman. Though I am young, I have plenty skills to handle with various kinds of people with the experience of selling Dior cosmetic as my part time job during my summer vacation and the experience of a tutor in English.