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USA/Dubai Customer Service Training Needed - soft skills

€40-100 EUR / hour

Suljettu
Julkaistu noin 2 kuukautta sitten

€40-100 EUR / hour

I'm in need of a customer service trainer who's able to deliver extensive instruction on handling online selling support, centering their focus on areas such as product changes, quality issues, and product availability. This training will primarily cater to less than 10 participants and can either be conducted online or in-person in New York or Dubai. The ideal candidate is someone well-versed in these topics and has solid experience working with Italian clients. Proficiency in cross-selling techniques and effective methods for customer engagement and managing complaints is highly desirable. The training span is set for two days.
Projektin tunnus (ID): 37769798

Tietoa projektista

28 ehdotukset
Etäprojekti
Aktiivinen 22 päivää sitten

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28 freelancerit tarjoavat keskimäärin €62 EUR/tunti tätä projektia
Käyttäjän avatar
As an Executive Administrative Assistant and Virtual Assistant, I have extensive experience in providing top-notch customer service. I understand the demands of working with clients and the critical nature of effective communication and problem-solving in ensuring customer satisfaction. My skills align perfectly with the objectives of your project: delivering comprehensive customer service training centered around online selling support, product availability, and managing complaints. I have a deep understanding of cross-selling techniques and methods for engaging customers that I am excited to share with your team through an engaging training session. In addition to my astute knowledge in customer service, my linguistic skills can play a significant role in enhancing your training sessions. As an experienced translator, I am fluent in English , which improves my capacity to teach and communicate effectively with diverse groups of people. My diversified skillset also allows me to bring creative perspectives into my teaching approaches, making the learning experience more engaging and relatable. Lastly, my dedication to 100% client satisfaction is not just a phrase but a fundamental principle that shapes my work approach. I can assure you that with me on board for this project, you will get nothing short of exceptional results. So let’s partner together, virtually or in-person to create a transformative customer service training experience for your team.
€70 EUR 40 päivässä
5,0 (3 arvostelua)
6,7
6,7
Käyttäjän avatar
With my unique skill set that spans across customer service, support, and an array of technical abilities including web development and graphic design, I confidently believe I can bring a differentiated and enriching experience to your customer service training. My aptitude for effective communication and problem-solving has allowed me to excel in previous client-facing roles, which I believe is crucial when it comes to delivering impactful training. Having worked with a diverse range of Italian clients, I understand the cultural nuances that influence customer interactions - an asset that I believe will prove invaluable in this training. In addition, as someone who firmly believes in going the extra mile for my clients, I'm willing to tailor the training content specifically to address your product changes, quality issues, and product availability concerns. This way, we can ensure maximum relevance and effective learning for your less than 10 participants. By implementing cross-selling techniques and equipping them with the necessary tools to handle complaints and engage customers effectively, I aim to transform your team into customer service rock stars.
€70 EUR 40 päivässä
5,0 (2 arvostelua)
5,4
5,4
Käyttäjän avatar
With a breadth of experience in software development and a solid background in project management, I offer a unique perspective to your customer service training needs. My diversified skill set has allowed me to fully understand the intricacies of customer support from both the technical and operational sides. Having handled live support systems for over a decade, I appreciate the gravity of handling product changes, quality issues, and product availability effectively. What sets me apart is my cross-functional knowledge - not only can I train your team on soft skills but also understand the technological systems that underpin their work. Moreover, my proficiency in SEO, content creation, and social media platforms management – skills that are proven to enhance customer engagement – would be valuable during your two-day training program. Coming
€40 EUR 40 päivässä
5,0 (1 arvostelu)
3,5
3,5
Käyttäjän avatar
Hi, We went through your project description and it seems like our team is a great fit for this job. We are an expert team which have many years of experience on Training, Customer Service Lets connect in chat so that We discuss further. Regards
€70 EUR 7 päivässä
0,0 (0 arvostelua)
0,0
0,0
Käyttäjän avatar
As a seasoned fitness professional, my life's journey has been dedicated to the art of coaching and shaping healthier lifestyles. With a wealth of experience as a personal trainer, I've explored and implemented the most effective workout methods, tailoring them to the individual needs of my clients. Now, as a coach, I continue to share my deeply rooted knowledge, inspiring others to achieve their fitness goals and cultivate sustainable, healthy habits. My commitment to fitness is infused with enthusiasm for fostering positive transformations in people's lives.
€40 EUR 40 päivässä
0,0 (0 arvostelua)
0,0
0,0
Käyttäjän avatar
With over 20 years of experience in customer service, I've worked across various roles, including tour guiding, street selling, hospitality, face-to-face and online sales, assistant sales management, bar and lounge management. I've operated in different countries and sold to diverse markets, currently focusing on online sales in the Portuguese market. Given the similarities between the Portuguese and Italian markets, the skills I have gain in previous years, and my direct approach to sales techniques, I strongly believe that I can deliver the results you seek in this training.
€70 EUR 20 päivässä
0,0 (0 arvostelua)
0,0
0,0
Käyttäjän avatar
With over 5 years in the e-commerce space, I have cultivated a comprehensive understanding of customer service and engagement strategies, specifically tailored towards handling product changes, quality issues, and product availability - key aspects you require expertise in. Having engaged with customers on platforms such as Amazon, eBay and Walmart, I'm uniquely poised to provide an expansive perspective on soft skills training rather than being limited to a single company's approach. My extensive experience working with Italian clients exposes me to diverse cultural insights which helps me tailor my approach to meet your needs whether the training is happening in New York or Dubai. As someone facile with Amazon Seller Central and Walmart Seller Central, I am skilled in Inventory Management, Product Listings Via Feed/Flat File, SEO using keywords to enhance product visibility and many more. Over the years, I have honed not just my technical skills but also my interpersonal touchpoints enabling me effectively communicate and resolve customer complaints- something that would be instrumental in empowering your team to manage similar challenging situations. Finally let's not forget the bottom line - increasing sales. It’s not just about having soft skills but about using them effectively! My track record shows my ability to use cross-selling techniques proactively which can positively transform your organization’s bottom line!
€40 EUR 40 päivässä
0,0 (0 arvostelua)
0,0
0,0
Käyttäjän avatar
Hello there, Are you looking for a motivated individual to join your team? Search no more i am here for you, I am an entry-level and I am eager to showcase and prove my competence, having gone through the job description, I realized that I am good in Customer service and communication. I have good a laptop and a stable Internet connection to carry out this tasks. I am ready to commit my 8hrs a day to make sure that I meet my deadlines and goals. l am highly committed and efficient in meeting my goals and deadlines. In my previous role, I was applauded by my boss because I was able to meet deadlines and exceed them so much I was prompted, however with the step by step instructions will be able to provide I can do much better and I will follow your guidelines to achieve great results. If you want fresh talent in your company, let's discuss further details in an interview. Best wishes Chiamaka O
€70 EUR 40 päivässä
0,0 (0 arvostelua)
0,0
0,0
Käyttäjän avatar
I am Edmar from the Philippines and It is my pleasure to be able to bid on your project. I have minutely gone through the details mentioned in your project description, and I am very excited to be a part of your esteemed project. With four years of solid experience in customer service at Amazon and an additional two years serving as a Virtual Assistant in a Law Office working under a Liason assiting her with administrative tasks, I offer a distinctive set of skills and a demonstrated history that seamlessly aligns with the criteria outlined for the position you have available. Regarding your question on how to approach to time zone coordination, I focus on clear communication, using technology well, and staying flexible to ensure smooth collaboration across time zones. I'm dedicated to making international commitments easier and am excited to help with your projects as a reliable partner. I am 100% confident that I can execute the project with good quality that will satisfy you. I would like to give my fullest and maximum contribution to the success of this project. All I need is Just a chance to perform. And I will not let you down. Thanks Edmar
€60 EUR 40 päivässä
0,0 (0 arvostelua)
0,0
0,0
Käyttäjän avatar
Hi there, If you're looking for someone who is experienced, efficient and can start IMMEDIATELY -- HIRE ME
€40 EUR 40 päivässä
0,0 (0 arvostelua)
0,0
0,0
Käyttäjän avatar
With my extensive experience in customer support and my proven ability to engage and problem-solve, I firmly believe I’m the perfect fit for your customer service training needs. Having handled various international clients—including Italian customers—I am able to effectively adapt to cultural differences ensuring that excellent service isn't lost in translation. I not only possess technical proficiency in handling online selling support, managing product changes, quality issues, and availability but also have sound knowledge in cross-selling techniques which can greatly optimize your business. As a virtual assistant, project management and delivering high-quality work within the stipulated time frame are second nature to me. In addition, my skills in social media management and content creation can be invaluable for building an effective online presence when dealing with customers. To ensure value-addition in every task I undertake, I deeply study the task requirement so as to better understand client needs and anticipate potential challenges. Let's collaborate and transform your team into one that consistently delivers exceptional customer experiences!
€40 EUR 40 päivässä
0,0 (0 arvostelua)
0,0
0,0
Käyttäjän avatar
My name is Michael Nelson I have been working in the BPO industry for 14 years and specialize in training new agents and customer service management,
€70 EUR 40 päivässä
0,0 (0 arvostelua)
0,0
0,0
Käyttäjän avatar
i have been working in the call center industry almost for 4 years multiple firms in all fields ( telecommunication,supply chain,satallite,hardware) i have worked for suddenlink for 1 year as a csr and tsr also for united parcel service i worked there as csr for 3 month and currently i'm working as account executive for dish network (retention) i have enough of infoormation about what kind of training is supposed to be given to trainees to make them one of the best to deal with customers how to approach and the way they should treat customers with.
€70 EUR 40 päivässä
0,0 (0 arvostelua)
0,0
0,0
Käyttäjän avatar
My passion for working and my years of experience, dealing with people day after day allowing me to handle any new customer smoothly and make them satisfied.
€70 EUR 40 päivässä
0,0 (0 arvostelua)
0,0
0,0
Käyttäjän avatar
I would be best suited for this project .I have the relevant customer experience working in the shipping industry for over 15 years ....I have handled numerous systems such as microsoft office ,shipshape,quickbooks,pastel,tms ,pegusus. Etc
€70 EUR 40 päivässä
0,0 (0 arvostelua)
0,0
0,0
Käyttäjän avatar
Hii, One of the reasons that successful businesses become great is due to the loyalty of their clients. This loyalty ensures that clients continue to do business with the company over time. To earn such customer loyalty, you must provide superior customer service. When beginning a new firm, systematic risk is a lack of labor to devote to service concerns. You are preoccupied with revenue generation or working capital management. You are more preoccupied with consumer acquisition. What occurs is that when you have existing or old customers, you will not have anyone to provide customer service. This, of course, poses an issue, as the customer will then leave your storefront disappointed. As a result, your customer service will significantly impact your customer retention. This is why you must provide excellent customer service Thanks and Regards, Amit kumar
€70 EUR 40 päivässä
0,0 (0 arvostelua)
0,0
0,0
Käyttäjän avatar
I have experience in Customer Service and Centricity Training. Have conducted sessions on Soft Skills, Behavioural Skills, Sales Training, Leadership Training, POSH Training etc
€70 EUR 40 päivässä
0,0 (0 arvostelua)
0,0
0,0
Käyttäjän avatar
As a seasoned Italian professional with an extensive track record in customer service, I'm confident in my ability to deliver an outstanding training experience tailored to your specific needs. Italian clients form a significant portion of my professional background, thus I fully understand the cultural nuances that may affect customer engagement. My well-honed skills in cross-selling and complaint management will be pivotal in providing your team with the tools necessary to maximize customer satisfaction. In terms of training delivery, I'm flexible and comfortable working both in-person and online. Having worked with teams of varied sizes, I possess the ability to maintain a focused and engaging learning environment, regardless of the group size. By utilizing interactive exercises and real-life examples, I ensure that participants not only grasp theoretical concepts but also gain practical skills they can readily apply on the job. Lastly, apart from proficiency in dealing with product changes, quality issues, and product availability concern areas central to your project requirements, my broader perspective on customer service would allow me to offer unique insights beyond just addressing these pain points. If you seek someone who genuinely understands the essence and impact of excellent service delivery, then look no further. With me, not only will your team receive valuable training for just today or tomorrow but also for the future impact their careers hold!
€80 EUR 40 päivässä
0,0 (0 arvostelua)
0,0
0,0
Käyttäjän avatar
As CEO and founder of UBTCALL, UBTIS, and UBT since 2014, my role involves steering a team that is at the forefront of innovation in computing and call center services. We operate on a global scale in the UAE, Morocco, and Spain, overseeing substantial international accounts. Our skilled team, predominantly composed of full-stack developers, focuses on developing and securing over 7,000 websites while providing extensive technical and client support. In the realm of digital marketing, our expertise spans email, SMS, and social media, ensuring notable returns on investments. We have a team of multilingual experts proficient in languages like French, Spanish, English, Italian, German, Arabic, Dutch, and Portuguese, allowing us to cater to a wide range of international clients. Dedicated to offering uninterrupted service, we operate 24/7/365. Our management teams are always on hand to guarantee top-notch quality in every endeavor. It’s our insight into market trends and commitment to excellence that drive our worldwide expansion and success.
€55 EUR 40 päivässä
0,0 (0 arvostelua)
0,0
0,0
Käyttäjän avatar
Hi there, I just saw this project and I wanted to make a bid. But if you are available please can you contact me so we can discuss further ? Thank you a lot
€70 EUR 40 päivässä
0,0 (0 arvostelua)
0,0
0,0

Tietoja asiakkaasta

Maan ITALY lippu
Milano, Italy
5,0
6
Maksutapa vahvistettu
Liittynyt tammik. 29, 2015

Asiakkaan vahvistus

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