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Job Title: Virtual Assistant / Online Operations Manager (Cleaning Services) Job Type: Contract (12 Months) Working Hours: Flexible (Daily availability required) Salary: ₹6,000 INR per month Location: Remote (India preferred) ⸻ Job Description I am looking for a reliable and organised Virtual Assistant to manage the day-to-day online operations of my cleaning services business. This role is more like an online manager, ensuring everything runs smoothly. You will be responsible for handling bookings, customer communication, reviews, complaints, and general admin tasks. The goal is to make sure customers are happy and the business runs without issues. ⸻ Responsibilities • Manage website bookings and appointment schedules • Respond to customer enquiries via WhatsApp, email, or website • Handle customer complaints professionally and resolve issues • Monitor and reply to Google reviews and online feedback • Coordinate with cleaners and update schedules if needed • Ensure all bookings are correctly assigned and completed • Basic data entry and record keeping • Make sure daily operations run smoothly without problems ⸻ Requirements • Good English communication skills (written & basic spoken) • Strong organisation and time management skills • Experience as a Virtual Assistant / Customer Support / Admin (preferred) • Comfortable using websites, booking systems, WhatsApp, and email • Ability to handle customers politely and professionally • Reliable internet connection and availability ⸻ What I’m Looking For • Someone responsible and trustworthy • Able to work independently • Thinks like a manager, not just an assistant • Long-term commitment (12-month contract) ⸻ Payment & Contract • ₹6,000 INR per month • 12-month contract • Performance-based continuation possible
Projektin tunnus (ID): 40151380
48 ehdotukset
Etäprojekti
Aktiivinen 23 päivää sitten
Aseta budjettisi ja aikataulu
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Rekisteröinti ja töihin tarjoaminen on ilmaista
48 freelancerit tarjoavat keskimäärin ₹8 642 INR tätä projektia

As an experienced virtual assistant and Full Stack Developer for more than 7 years, I am passionate about problem-solving and efficiency - two crucial qualities for managing a business's online operations like yours. I have honed my skills in data entry, web automation, web scraping, which will streamline your booking process and keep things organized. Whether it's handling customer inquiries or managing appointments, I've got the skills to ensure your business runs smoothly. What sets me apart is my ability to think like a manager as well as an assistant. From my interactions with top companies like Metlife GOSC and DXC as a developer to working with Elite Services, I developed a strong sense of responsibility that aligns well with your need for long-term commitment. Working independently comes naturally to me and so does handling customers professionally and politely. In addition, I guarantee 100% employer satisfaction with my work. I'm committed to providing speedy solutions without compromising on quality or accuracy and keeping employers' needs at the center. Your business will be in capable hands with me at the helm. I eagerly anticipate the opportunity to assist you in making your cleaning service business thrive. Please let me know if you have any further questions or would like any additional information from my end! Thank you for considering me for this project!
₹6 000 INR 22 päivässä
8,4
8,4

Hi, I understand you need a dependable Virtual Assistant who acts more like an online manager to streamline your cleaning services business operations. With my extensive experience in customer support, admin management, and handling online communications via WhatsApp, email, and booking systems, I’m confident I can ensure smooth daily operations, quick customer response times, and effective complaint resolution that keeps clients satisfied and returning. I specialize in managing bookings, coordinating teams, maintaining data accurately, and delivering seamless customer interactions. I’m ready to commit long-term to provide the organizational support your business requires for growth and customer trust. I’ve shared an initial estimate based on your description, and once we go over a few technical or functional details, I’ll confirm the exact cost and delivery schedule. How do you currently handle booking and complaint workflows, and are there specific software tools you prefer for managing these processes? Best regards, Asad
₹7 770 INR 1 päivässä
8,1
8,1

★ TOP 1% IN FREE LANCER WORLD ★★★★★★★★★ I’m excited to bring my experience as CMD as with 20+ years in international Business Operations Our Services * Lead Generation Experts * Sales Expert *Operational Strategic planner * Data Entry *Customer Support 24*7 *Excel / Word Operation *Chat Support *Calling Support *Business Plans / Marketing Strategy/ * Digital Marketing *Social Media Marketing * Internet Marketing *Any type of Data Projects Regards, CMD PVSYS GROUP (INDIA) IF YOU THINK THEN I CAN
₹99 999 INR 99 päivässä
7,8
7,8

Hi there, I have already checked the project details. The job is clear, so please contact me, and then we can discuss. Thank you.
₹10 000 INR 30 päivässä
7,0
7,0

Hello Beshaun B., I’m an experienced virtual assistant and can manage your cleaning-service operations reliably. My approach: 1) Onboard: review website, booking system, SOPs and communication templates. 2) Bookings: monitor and confirm appointments, assign cleaners, update schedules. 3) Customer care: respond via WhatsApp/email, resolve complaints, and follow up. 4) Reputation: monitor Google reviews and reply professionally. 5) Admin: maintain records, daily checklists, and escalate recurring issues. 6) Improve: analyse trends and propose process optimisations. Please inbox me so we can discuss requirements and next steps in detail. Regards, Saad J.
₹10 000 INR 3 päivässä
5,3
5,3

As a Virtual Assistant / Online Operations Manager (Cleaning Services), my 8 years of experience in website design and development can be fully utilized to ensure a smooth and efficient operation of your cleaning services business. My skills extend beyond basic administration tasks, as I have deep understanding of various CMS platforms such as WordPress and other web-based applications. Utilizing my working knowledge in PHP, Laravel, Codeigniter and strong problem-solving skills, I can help develop and maintain your website with ease. Additionally, I am well-versed in using different booking systems, communication platforms like WhatsApp and email which are key in handling customer inquiries and coordinating with cleaners. For the past decade, I've worked on different open-source applications that required exceptional organizational capabilities and time management. These same attributes will enable me to handle your daily operations ensuring all bookings are correctly assigned and completed. My excellent English communication skills also extend to quick responses to Google reviews and online feedbacks. Rest assured, I am thorough, detail-oriented, reliable with unmatched dedication, all the assets that make for an exemplary virtual assistant!
₹6 000 INR 7 päivässä
5,2
5,2

Hi, I’m very interested in supporting your cleaning services business as a Virtual Assistant / Online Operations Manager. I understand this role goes beyond basic admin and requires someone who can think like a manager to keep daily operations running smoothly and customers satisfied. I have experience in customer communication, scheduling, online coordination, and administrative support, and I’m comfortable working with booking systems, WhatsApp, email, and website-based platforms. I focus on being reliable, organized, and proactive—making sure issues are resolved before they affect the customer experience. What I can handle daily: • Managing bookings and appointment schedules • Responding to customer inquiries and complaints professionally • Monitoring and replying to Google reviews and feedback • Coordinating with cleaners and updating schedules • Maintaining accurate records and data entry • Ensuring all jobs are assigned and completed correctly I work independently, communicate clearly in English, and take responsibility for smooth operations and long-term consistency. I’m available daily and interested in a long-term commitment under your 12-month contract. I’d be happy to start right away and grow with your business. Best regards, Beishoy
₹37 000 INR 30 päivässä
4,8
4,8

Hi Beshaun, I am excited to apply for the Virtual Assistant / Online Operations Manager position for your cleaning services business. With my strong background in customer support and virtual assistance, I am confident in my ability to ensure your operations run smoothly and efficiently. I understand that this role involves managing bookings, customer communications, and resolving issues promptly. My experience in handling customer inquiries through various channels, including WhatsApp and email, has equipped me with the skills to provide exceptional service and maintain high customer satisfaction. I have a proven track record of managing schedules and coordinating teams, ensuring all tasks are completed accurately and on time. I pride myself on my strong organizational skills and attention to detail, which I believe are crucial for managing the day-to-day operations of your business. I also possess a proactive approach, thinking like a manager to anticipate potential issues and provide innovative solutions. My commitment to maintaining a positive customer experience aligns perfectly with your goal of keeping customers happy. I am looking forward to the opportunity to contribute to your team and support the growth of your cleaning services. I am reliable, trustworthy, and ready for a long-term commitment. Thank you for considering my application. I am eager to discuss how I can help your business thrive. Best regards, Dragomir A.
₹7 000 INR 1 päivässä
3,9
3,9

Hi There, I am excited about the opportunity to apply for the Virtual Assistant / Online Operations Manager position for your cleaning services. My experience aligns perfectly with your requirements, and I am committed to ensuring seamless online operations, effective customer communication, and efficient management of bookings. I am Adil Yousuf, a professional with over 6 years of expertise in PHP, Data Entry, Customer Support, Virtual Assistance, Customer Service, and Performance Management. My strong organizational and time management skills make me the ideal candidate to keep your operations running smoothly. Portfolio Links: https://www.freelancer.com/u/adily1 I am ready to bring my skills and dedication to your business for the long term, ensuring customer satisfaction and operational excellence. Thank you for considering my proposal. Regards, Adil Yousuf
₹1 500 INR 7 päivässä
3,9
3,9

I can deliver efficient online operations management for your cleaning services business — ensuring smooth day-to-day functioning with excellence. Can you provide access to the booking system before the start date for familiarization? In Digital Product Development, Custom App & Website Development, and AI-Powered Automation/Agents, I bring years of proven experience delivering similar solutions for both corporate clients and startups. Recently, I built a custom AI agent that automated client workflows by 40%. If this sounds aligned, let’s connect and map out the next steps. Regards, Brad Wilson
₹7 150 INR 14 päivässä
3,0
3,0

Hello I’m interested in this role and can support your cleaning business as a dependable, day-to-day online manager. I have hands-on experience handling bookings, customer communication, complaints, and reviews, and I’m comfortable coordinating schedules to keep operations running smoothly. I work confidently with WhatsApp, email, websites, and booking systems, and I’m used to responding to customers professionally and resolving issues calmly. I’m organised, reliable, and able to work independently while thinking ahead like a manager, not just an assistant. I’m available daily, have stable internet, and I’m open to a long-term 12-month commitment at the stated rate.
₹6 000 INR 30 päivässä
3,3
3,3

As an experienced Virtual Assistant and a multi-faceted professional, I believe my skillset aligns well with your needs for the Online Operations Manager role. With my strong organization and time management skills, I can efficiently handle bookings, manage customer inquiries, monitor & respond to online feedback and ensure all operations run smoothly on a daily basis. Having worked on similar positions in the past, I understand the key to customer satisfaction is not just being responsive but resolving issues professionally and promptly which I can commit to. In addition to my technical abilities, I bring market-tested skills of discipline, focus and risk-management that I have honed as a Forex trader. These qualities will prove invaluable as we make any necessary schedule changes and make sure every booking is assigned correctly. My experience as a virtual assistant has reinforced my belief that my clients’ time is valuable. You will benefit from this as I'll take responsibility for necessary coordination with cleaners, perform basic data entries and manage administrative tasks in a prompt and efficient manner.
₹7 000 INR 1 päivässä
3,1
3,1

Hey , I just finished reading the job description and I see you are looking for someone experienced in Virtual Assistant, PHP, Data Management, Customer Support, Time Management, Data Entry, Customer Service and Performance Management. This is something I can do. Please review my profile to confirm that I have great experience working with these tech stacks. While I have few questions: 1. These are all the requirements? If not, Please share more detailed requirements. 2. Do you currently have anything done for the job or it has to be done from scratch? 3. What is the timeline to get this done? Why Choose Me? 1. I have done more than 250 major projects. 2. I have not received a single bad feedback since the last 5-6 years. 3. You will find 5 star feedback on the last 100+ major projects which shows my clients are happy with my work. Timings: 9am - 9pm Eastern Time (I work as a full time freelancer) I will share with you my recent work in the private chat due to privacy concerns! Please start the chat to discuss it further. Regards, Salik.
₹1 500 INR 6 päivässä
1,4
1,4

Hello, With years of experience in web and mobile app development, I have an extensive knowledge of managing online operations, making me the perfect candidate for this virtual assistant position. With proficiency in PHP, I can easily handle your website bookings and appointment schedules seamlessly contributing to smooth daily operations. As a full-stack expert, I can also provide basic data entry and record keeping services to streamline your back-end processes. My strong organization and time management skills will ensure all bookings are correctly assigned and completed while my excellent English communication skills enable professional handling of customer affairs, including enquiries, complaints, reviews, and feedback. My ultimate goal would be to ensure happy customers contributing to the overall growth of your cleaning services business. Moreover, being a responsible and trustworthy individual who has already worked in a role similar to this one in the past further makes me the right fit for this job. As a self-starter, I am capable of managing tasks independently with minimal supervision. My long-term commitment is evident from 12-month contrat availability that holds even potential performance-based continuance. Reach out to me, Lucas, today and let's ensure every aspect of your online operations is thriving!" Thanks!
₹1 500 INR 5 päivässä
0,0
0,0

Hello, Drawing on my experience as a high-performance web and app developer, I am confident I can seamlessly manage the online operations of your cleaning services business. Having worked extensively with PHP, I possess the technical skills to effectively handle website bookings, appointment schedules and perform basic data entry and record keeping. My familiarity with various websites, booking systems and communication tools like WhatsApp and email further ensures my proficiency in this role. As a virtual assistant, one of my core strengths is my ability to think like a manager rather than just an assistant. This quality aligns perfectly with your requirement for day-to-day operations management. My strong organizational and time management skills will ensure that bookings are correctly assigned and completed while maintaining the smooth flow of daily operations. Additionally, my past experience as a customer support associate has honed my capacity to handle complaints professionally and positively engage with customers in any situation. To me, being responsible and trustworthy is not just words; these are values that I deeply believe in and have consistently upheld throughout my career. Given the length of tenure involved in this position, it is assuring to note that I approach every job with a long-term commitment mindset. I am ready to invest myself fully for the next 12 months to ensure that your business grows and flourishes Thanks!
₹1 500 INR 4 päivässä
0,0
0,0

Hello, As an end-to-end full-stack developer with over a decade of experience, primarily in PHP, I can confidently take on the role of Virtual Assistant/Online Operations Manager for your cleaning services. My competence has been tested time and again in planning and managing large-scale projects - ensuring efficient workflow, customer satisfaction, and precise adherence to schedules. My strong organizational skills and attention to detail will help me effortlessly navigate the various responsibilities of monitoring bookings/schedules, managing customer queries/complaints/reviews, and coordinating with cleaners. Moreover, my understanding of modern web technologies (including React.js, Vue.js) and artificial intelligence will give me an edge in leveraging digital platforms crucial to your day-to-day operations. Apart from my known strengths like excellent English communication, compassionate problem-solving with customers, and comfort with popular communication channels (WhatsApp, email), I bring a skilled and dedicated approach that extends beyond mere 'assistance'. Importantly, I am committed to building long-term relationships which is why the 12-month contract you're offering aligns perfectly with my career goals. I'm ready to go beyond just being a contractor; as a manager-first multi-tosker-advocatin freelancer, I want to ensure your digital presence is #1 【⋯】.decision-making tools are【⋯】 making skills are【⋯】 - In conclusio Thanks!
₹1 500 INR 6 päivässä
0,0
0,0

Hello, In need of a reliable, organised, and efficient individual to effectively manage the daily online operations of your cleaning services business? Look no further; I am Adan Asim, a seasoned Full-Stack Developer with over 5 years of experience specialising in operations management, from bookings to customer support. Having worked on various SaaS products serving millions of users, ensuring scalability and customer satisfaction is second nature to me. My skills in web development, user interface design, and backend architecture make me the perfect fit for the role. Combined with my deep understanding of website software, booking systems, WhatsApp and email platforms as presented in your job descriptions, I will streamline your operations seamlessly while keeping customers happy by promptly addressing their queries and handling any complaints that may arise. Choosing me affords you the opportunity to work with someone who prioritizes organization and timely execution. With my performance-based continuation possible after the initial 12-month period, I am here for long-term commitment just as you require. Let's make this partnership happen and create a more organized digital presence for your cleaning service business! Thanks!
₹4 517 INR 8 päivässä
0,0
0,0

Hello, As a Virtual Assistant, your business needs are my top priority. With extensive experience in customer support and administration, I have honed my skills in communication, organization, and time management. I am also well-versed in handling bookings and appointments, managing online reviews and feedback, as well as cultivating professional relationships with clients. I believe my six years of being a virtual assistant have prepared me for this role. Moreover, I am not just a run-of-the-mill assistant; I think like a manager. This means that I go beyond mere task completion; I proactively identify potential issues before they even arise. My goal is always to ensure smooth operations to make sure your customers are not only satisfied but delighted with the service they receive. Lastly, my background demonstrates long-term commitment - an attribute crucial for a 12-month contract. My clients choose me for my clear communication and regular updates, business-focused approach, reliable delivery, and clean architecture construction. Let's unite our skills to make your cleaning services business thrive! Thanks!
₹1 500 INR 3 päivässä
0,0
0,0

Hello, With a more than a decade in web development, my specialty lies in developing custom online solutions that meet my clients' operational needs. I have honed these skills while collaborating with numerous small to medium-sized businesses, enhancing their operational efficiency. The responsibilities outlined for this job align perfectly with the expertise I've garnered up to this point.I am experienced in managing websites, familiar with booking systems, and versed in using remote communication tools like WhatsApp and email. What sets me apart as an excellent fit for your project is my ability to disseminate how each task fits into the larger picture of business management. This attribute empowers me to approach your VA role with the same mindset you would bring to the table if you were hands-on for each operation. That's the kind of commitment and reliability a prudent business owner looks for from their assistant.I place due importance on timely communication & professionalism which makes me comfortable to handle customers through any medium including resolving complaints empathetically. I am based in India and therefore perfectly positioned for a 12-month commitment to guarantee smooth long-term operations. My standard fee of ₹6,000 INR per month aligns perfectly with what you have proposed and justifies my experience & commitment. Choosing me will not only be a massive value addition but also a catalyst towards achieving u Thanks!
₹1 500 INR 6 päivässä
0,0
0,0

Hello, As an experienced web and app developer with proven skills in organizing and streamlining virtual operations, I strongly believe I would be a perfect fit for your cleaning services business. With my expertise, communication abilities,strong time managementwhat ultimately results in satisfied customers. Furthermore, my proficiency in using various online platforms such as websites, booking systems, WhatsApp, and email would make it easy for me to handle your day-to-day online operations efficiently. My capability to handle and prioritize multiple tasks simultaneously benefits well in managing bookings, complaints and any other admin tasks. Lastly, I consider myself as a manager rather than just an assistant. This mindset coupled with my 100% job completion rate is testament to the fact that I will always try to provide you with solutions-oriented approach where I go beyond the day-to-day operations to deliver more strategic improvements. In conclusion, with every client,I seek to build long-term relationships based on trust,resulting in not just a hire but a valuable addition to your team as we fuel your strong vision for the future. Thanks!
₹1 500 INR 3 päivässä
0,0
0,0

Harrow, United Kingdom
Maksutapa vahvistettu
Liittynyt marrask. 20, 2025
£10-20 GBP
£250-750 GBP
₹12500-37500 INR
₹600-1500 INR
$30-250 AUD
$30-250 USD
€30-250 EUR
€30-250 EUR
$250-750 USD
$250-750 AUD
₹1500-12500 INR
₹600-1500 INR
$250-750 USD
₹12500-37500 INR
£20-250 GBP
₹750-1250 INR/ tunnissa
$250-750 USD
$10-30 AUD
$10-30 USD
$25-50 AUD/ tunnissa
$10-30 USD
$250-750 USD