Voice Broadcasting Platform

There are two parts to this brief:

a. Creation of a voice broadcasting platform, a fax broadcasting platform; and

b. Assistance connecting it up with a VOIP provider in order to conduct at least 100 simultaneous calls per minute to Australian phone numbers utilising a virtual server.

In case you are unfamiliar with voice broadcasting, you might find the following links useful:

[url removed, login to view] require a system whereby we would upload a recorded message and a list of numbers, then program in specific times to call, then the system would start dialling at the designated time and broadcast the recorded message to the designated phone numbers.

We would need to be able to program the system to leave messages either:

a. Only on answering machine; or

b. Only on live answers; or

c. Live answers and answering machines (with the ability to play a different message for each).

We would like to be able to upload as many recorded messages as we like, and then choose from among them when programming a broadcast.

We would also require reporting of all call outcomes and time, downloadable to Excel – for example, no answer, engaged, answering machine, live answer etc.

Ideally we would also like more advanced features such as:

· the ability to split test 2 different messages at once (ie they system could alternate between 2 or more different messages in order to see which one gets a greater response)

· the ability to program the system to retry certain numbers (e.g. if engaged)

· the ability for recipients of broadcasts to respond (eg voice prompts will direct them to punch in certain keys for certain responses such as be connected to an operator or to leave a recorded message or to be removed from our list) and these responses will be recorded

· ability to program recurring broadcasts (eg 9am to 5pm weekdays)

· if the system was unable to complete all calls within the designated time, the ability to program it to automatically continue the next day at a designated time

· text-to-speech engine to record voice prompts

Here is an example of an existing commercial (which has a shareware version) and an existing open source platform that could easily be adapted for our purposes - although you would need to adjust the dial strings and voicemail/answering machine detection for Australian phones:

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Also, accurate voicemail/answering machine detection (for Australian phones) is crucial to this project. Here is some discussion we found on this topic:

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We are computer illiterate so the front-end would need to be fairly user-friendly.

The other part of this project is assisting us in connecting the whole system up with a VOIP provider such that we are able to send out a large volume (ideally over 100) of broadcasts per minute.

We would also need ongoing support until the system is running perfectly. Once the system is operational we will require the successful applicant to assist with other projects in the future.

Please reply with:

a. how you would propose to complete this project (feel free to make suggestions we have overlooked);

b. a quote as to your cost; and

c. the time you would require to complete this project.

d. whether you are willing to provide daily updates as to the progress of the job

We have increased the budget to include the addition of a full-featured call center suite. We require, amongst other usual features:

a. auto/preview/progressive dialling
b. intelligent predictive dialling (ie automatically adjusts; detects answering machines etc)
c. scripting and data entry
d. monitoring of agent activity in real time and historically
e. agent log-in and control over user access
f. lead tracking, statistics and ability to create reports
g. call recording
h. remote log-in for at-home agents

New budget is $1000.

Taidot: puhelinmyynti

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Tietoa työnantajasta:
( 1 arvostelu ) East Melbourne, Australia

Projektin tunnus: #449547

3 freelanceria on tarjonnut keskimäärin %project_bid_stats_avg_sub_26% %project_currencyDetails_sign_sub_27% tähän työhön


Kindly Check PMB

$750 USD 5 päivässä
(1 arvostelu)

Ready to go!

$750 USD 11 päivässä
(1 arvostelu)

Hello, We are a group of asterisk consultant from India. We have a pre designed system wich will fulfill your all needs, The system can through upto 250 concurrent calls. You can have details reporting syt Lisää

$750 USD 3 päivässä
(0 arvostelua)