Customer Service

Customer Service Response Representative Sodexo at Boston Children’s Hospital invites applicants to apply for Customer Service Response Representative for our Service Response Call Centers, work from anywhere of your choice. The successful candidate must possess the following knowledge and experience. A minimum typing skill of (40 WPM with a 95 % accuracy) desired. Prior Lead/Supervisor experience, customer service, PBX, Front Desk, Help Desk or Call Center experience preferred. Preferred experience working with Windows2K/ XP, Microsoft Word, Excel and the input and processing of large amounts of data. Understanding of process improvement and workflow process initiatives. Possesses excellent customer service skills. Possesses excellent communication skills – written, verbal and listening. Effective professional communication and interfacing with customers and co-workers. Ability to read, write, speak and understand English fluently. Requires working knowledge of learned routines, procedures and practices. Duties and activities covered by specific instructions and established work practices, which may require some interpretation. Collaborates with team in performing duties. Supports an environment of idea sharing and feedback. Positions require internal contacts within the division and outside the division to exchange work-related information. Has significant accountability for ensuring internal customer satisfaction. Requires contact with external customers / contacts to furnish or obtain factual information and serve as a customer resource/point of contact. Ability to manage multiple tasks simultaneously. Schedules includes days, evenings, weekends, holidays(specifics to be discuss with candidate) Pay range is $16.00 to $16.50 per hour. Sodexo will require a background check and may require drug screening for this position. Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer. Required Skills Client Relations Maintain client satisfaction at a level that ensures account retention. Develop client rapport and promote partnership value by seeking client feedback and responding to client requests. Safety Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follow company and department safety, security, and loss prevention policies and procedures to ensure a clean, safe, and secure environment. Follow all compliance programs (e.g., safety and fire, hazardous materials and waste program, emergency management program, utility management program, medical equipment management program, infection and control).