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I am looking for a developer or IVR automation expert who can provide/build a COD Order Confirmation IVR system for e-commerce sellers in India. Requirement: 1. Seller uploads customer order list in CSV/Google Sheet: * Customer name * Phone number * Order ID * Product name * COD amount * Address/city optional 2. System should automatically call customers and play this message: “Namaste, aapka order confirm karne ke liye 1 dabaye. Order cancel karne ke liye 2 dabaye.” 3. Customer input should be recorded: * Pressed 1 = Confirmed * Pressed 2 = Cancelled * No answer * Busy * Wrong/invalid number * Failed call 4. Seller should get a report in Google Sheet/dashboard: * Order ID * Phone number * Call status * Customer response * Call time * Retry count 5. Features needed: * Bulk calling from uploaded CSV/Google Sheet * Retry failed/no-answer calls 1–2 times * Hindi voice IVR * Basic dashboard or Google Sheet report * Ability to change IVR script * India calling support * Compliance-safe setup for calling only customers who placed orders 6. Preferred platforms: * Exotel / Knowlarity / MyOperator / Twilio / Plivo / any reliable India IVR provider 7. I want this as a white-label/resellable solution, so I can provide it to multiple sellers. Please tell me: * Can you build/provide this? * Which platform will you use? * Setup cost? * Per-call/per-minute cost? * Monthly maintenance cost? * Time required to deliver? * Can you provide demo? * Can this handle multiple sellers separately?
Project ID: 40408397
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38 freelancers are bidding on average ₹38,292 INR for this job

Hello, I'm Abu Gosia I can build IVR system for multiple seller support. I will use Twilio API for this IVR system. I'm good in C#, .Net Core, MVC, ASP.NET, Angular.js, Yii2, PHP, Laravel, Codeigneter, Wordpress, Prestashop, Open Cart. I m quite well experienced in these jobs. Let's go ahead with me. Thanks
₹25,000 INR in 15 days
7.2
7.2

Hi I will be able to help you. Please message me so that we will have detail technical discussion. I have 9+ years of combined experience in Mobile Application development, Website development, Desktop application development, 3rd party Artificial Intelligence api, AR/ VR, Chatbot, Blockchain- Cryptocurrency, CRM & ERP, Game Development and any other Software development. Please consider me and initiate a chat for further detailed discussion. Regards, Anju Logical Soft Tech Pvt Ltd, Indore(M.P)
₹30,000 INR in 7 days
6.6
6.6

Hi, I have 12+ years of experience in system administration, DevOps, and cloud solutions, and I specialize in building scalable IVR systems. I’ve worked with platforms like Exotel, Knowlarity, Twilio, and Plivo, and have experience with bulk calling, Hindi IVRs, and compliance-safe setups. I can build a reliable COD Order Confirmation IVR with multi-seller (white-label) support, ensuring smooth automation and scalability. I’ll also provide a demo, complete setup, and post-deployment support. Cost will be competitive and based on project scale. Looking forward to discussing this further ? Regards Dhanu Innovations Pvt. Lt
₹12,000 INR in 3 days
5.5
5.5

As an experienced developer and AI enthusiast, I'm confident that I can provide you with the COD Order Confirmation IVR system you're seeking. My skills in Android, API Development, Automation, Mobile App Development, and PHP make me a versatile candidate for this project. I've worked on similar, data-heavy projects in the past (Google Sheets/CSV integrations) and can successfully deliver a bulk calling solution integrated with the India IVR platform of your preference for voice calls in Hindi; to cite a few reliable alternatives - Exotel, Knowlarity or Twilio. Security and compliance are my topmost priorities. The system will be set up to call only on those numbers where relevant orders have been placed - ensuring every customer call is within legal bounds. Being ex-Googler and Apple developer, I hold a habit of rigorous code-review so that your existing/new product is scalable, high-performing, & growth-oriented.& While maintaining this practice, I strictly adhere to project timelines to ensure on-time delivery..
₹70,000 INR in 7 days
4.8
4.8

Drawing from my extensive experience in mobile app development, I am able and excited to provide the COD Order Confirmation IVR System you're seeking. With an impressive portfolio that includes designing advanced applications to meet specific client requests, it's safe to say I not only possess the technical skills for this project but a proven ability to tailor solutions like these to unique business needs. Turning our focus specifically to the functions you need, my team and I can create a system that seamlessly integrates your customer order list, ensuring smooth delivery of information and making for a swift and efficient process all around. Our custom solution provides the flexibility of changing IVR scripts while maintaining India calling support throughout. Furthermore, my commitment to excellence doesn't end at delivery. You can depend on me for ongoing maintenance and responsive customer support as your customers’ needs evolve. By choosing me you're also selecting a white-label solution that can be resold to multiple sellers, consolidating your choice into a profitable business model for the future. Let's get started on this project today!
₹6,500 INR in 7 days
4.5
4.5

As a multi-faceted professional with extensive experience in IT and software development, I am more than capable to build the COD Order Confirmation IVR System you've described. My proficiency in Android and Mobile App Development can help construct an efficient and user-friendly interface that serves all your requirements seamlessly. Additionally, my expertise in PHP ensures reliability and scalability in every aspect of the project. Regarding the platform to be used, I believe it's essential to consider what suits your unique business requirements best. With respect to this, I am more than willing and able to work with any of the platforms you've preferred—be it Exotel, Knowlarity, MyOperator or even Twilio, Plivo or other reliable India IVR providers. In terms of costing, I believe in absolute transparency. The setup cost will be discussed in an initial consultation session once I fully understand your project scope and we can work creatively around your budget constraints while still maintaining quality. Similarly, I'll provide you with a comprehensive breakdown of per-call/per-minute costs as well as monthly maintenance costs so your financial planning doesn't hit any surprises.
₹9,999 INR in 7 days
4.4
4.4

Hello, Yes, I can build a complete COD Order Confirmation IVR system for you, designed to be white-label and scalable for multiple sellers. ✅ Solution Overview I’ll set up an automated IVR workflow that: • Reads orders from Google Sheets / CSV • Makes bulk outbound calls to customers • Plays a Hindi IVR message • Captures responses (1 = Confirm, 2 = Cancel) • Logs all results back into Google Sheets/dashboard ✅ Recommended Stack • IVR Provider: Exotel or Twilio (India-ready, reliable) • Backend: Node.js / Python (API + call handling) • Database/Reports: Google Sheets + optional dashboard • Automation: Webhooks + schedulers ✅ Features Included • Bulk calling + retry logic (no answer/busy) • Call status tracking (answered, failed, invalid, etc.) • Response capture + timestamps • Editable IVR script • Multi-seller support (separate sheets/accounts) • White-label ready setup ✅ Estimated Costs • Setup Cost: ₹25k–₹50k • Calling: ~₹0.30–₹0.80/min • Monthly Maintenance: ₹5k – ₹10k (optional) ✅ Multi-Seller Support Yes, the system can handle multiple sellers independently with separate data, reports, and configs. ✅ Demo I can provide a working demo (sample sheet → call → report) before final delivery. I’ve worked on IVR automation, WhatsApp flows, and API-based communication systems, so this will be fast and reliable. Ready to start immediately and customize it for your use case. Best regards, Somender Singh
₹12,500 INR in 7 days
2.7
2.7

Hi, Yes, I can build a COD Order Confirmation IVR system exactly as per your requirements. ✔️ Platform I recommend Exotel (best for India delivery rates) or Twilio for scalability. ✔️ What You’ll Get Bulk calling via CSV/Google Sheets Hindi IVR (Press 1 = Confirm, 2 = Cancel) Call status tracking + retries Google Sheet/dashboard reports Editable script Multi-seller (white-label ready) ✔️ Cost Setup: ₹25,000 – ₹40,000 Calling: ₹0.40 – ₹0.80/min Maintenance: ₹5,000/month ✔️ Timeline MVP: 5–7 days Full system: 10–12 days ✔️ Demo Yes, demo available. ✔️ Multi-Seller Yes, fully supported with separate dashboards. Let me know if you want a quick demo.
₹7,000 INR in 7 days
3.5
3.5

Hi, Yes, I can build this COD Order Confirmation IVR system with bulk calling, response tracking, and multi-seller support. Platform: I recommend Exotel or Twilio (India-ready, reliable IVR + call status tracking). Exotel is often better for local compliance and delivery rates. Approach: * Upload via CSV/Google Sheet (Apps Script or backend sync) * Trigger bulk calls via IVR API * Play Hindi IVR message with DTMF input (1=confirm, 2=cancel) * Capture responses + call statuses (no answer, busy, failed, etc.) * Retry logic (1–2 attempts configurable) * Store results in Google Sheet/dashboard Features: * Editable IVR script * Per-seller separation (multi-tenant setup) * Basic dashboard or Sheet-based reporting * Clean API-based architecture (resell-ready) Costs: * Setup: ₹20k–₹35k (depends on dashboard level) * Call cost: As per provider (~₹0.30–₹0.80/min) * Maintenance: optional monthly support Timeline: 5–7 days for working system + demo Yes, I can provide a demo and design it for multiple sellers with separate data. Quick question: Do you want only Google Sheet reporting or a proper web dashboard as well?
₹10,000 INR in 7 days
1.7
1.7

Hi, Your brief cuts off at "COD Order Confirmation," but the challenge is clear: you need an IVR system that auto-confirms orders, cutting manual follow-ups without complex menu navigation. With 12500 inr, you need efficiency over features, and that's my focus. I'll build this with Twilio's REST API on a Python backend, storing confirmed orders in PostgreSQL. The flow is straightforward: customer calls your number, IVR reads their order details, they confirm or deny via keypad, system updates your database in real-time. Twilio handles the telephony complexity; you just connect your order API. My first step is clarification. What order management system are you using (Shopify, custom database, something else)? Does the IVR only confirm, or handle rescheduling and cancellations? Once I have those details, I'll send a scope breakdown and timeline. Best regards, Val
₹12,500 INR in 7 days
0.4
0.4

Hi, I can build your COD Order Confirmation IVR system with bulk calling, response tracking, and Google Sheet reporting—ready for white-label use across multiple sellers. I’ve worked on API-based automation and communication systems, and this can be implemented reliably using Exotel or Twilio (India-compliant IVR). Solution: Upload via Google Sheets/CSV → auto call trigger IVR flow: Hindi voice + DTMF (1=Confirm, 2=Cancel) Capture: confirmed/cancelled/no answer/busy/failed Auto retry logic (1–2 attempts) Live Google Sheet/dashboard reporting Editable IVR script Multi-seller support (separate configs & reports) Platform: Exotel (preferred for India) or Twilio Key insight: I’ll design it as a multi-tenant system, so you can onboard multiple sellers with isolated data and branding. Yes, I can provide a demo before final delivery. Quick question: Do you want a simple dashboard or only Google Sheet-based tracking?
₹10,000 INR in 4 days
0.0
0.0

As a full-stack developer and IT business owner, my in-depth experience in Node.js, PostgreSQL and modern web application development aligns perfectly with the needs of your COD Order Confirmation IVR system project. Having built ERP systems and other business automation tools in the past, I have a solid understanding of creating efficient, secure and scalable applications tailored to solve real-world business challenges. To realize your project requirements, I would prefer utilizing reliable Indian IVR providers such as Exotel, Knowlarity or MyOperator. The choice will be guided by specific factors including your budget allocation, desired features and call volume. My previous use of these platforms will help in choosing the one that best meets our criteria. Concerning costs, I can provide an affordable yet high-value solution for you. With my deep know-how in the field, the setup cost and monthly maintenance cost will be fairly priced alongside reasonable per-call/per-minute costs. Respecting your need for white-label solution, I ensure quality assurance is strictly maintained and this IVR system can handle multiple sellers separately. My completed projects have been consistently known for their compliance-safe setup adhering to the highest calling standards. Given a reasonable time frame to deliver, I guarantee a solution that not only meets but exceeds your expectations. Let me show you with a demo!
₹10,000 INR in 7 days
0.9
0.9

Hi, Yes—I can build a COD Order Confirmation IVR system tailored for Indian e-commerce sellers, fully white-label and scalable. Platform: I recommend Exotel (best reliability in India) or Twilio (more flexible APIs). For cost efficiency + local compliance, Exotel is my first choice. Approach: Google Sheets / CSV upload → backend (PHP + API layer) Auto-trigger IVR calls with Hindi TTS or recorded voice Capture DTMF input (1 = confirm, 2 = cancel) Store responses + call logs in DB + sync to Google Sheets Retry logic (1–2 attempts for failed/no answer) Admin dashboard (multi-seller support with separate data) Editable IVR script + role-based access Multi-Seller: Yes, each seller gets isolated data + dashboard (white-label ready) Costs: Setup: ₹10,000 IVR Call Cost: ~₹0.30–₹0.60/min (via provider) Monthly Maintenance: ₹1,500 (hosting, monitoring, minor updates) Timeline: 7–10 days (MVP), 12–14 days (full polished version) Demo: Yes, I can provide a working demo (sample sheet → live call flow) You’ll get a clean, reliable system that’s easy to resell and scale. Let’s discuss your preferred provider and finalize quickly.
₹11,200 INR in 7 days
0.0
0.0

COD confirmation calls with no retry logic are a silent revenue leak for e-commerce sellers. That's exactly what this solves. Your requirement is clear: CSV/Sheet in, automated Hindi IVR calls out, clean response report back. I'd build this on Node.js with Twilio or Plivo for India calling, Google Sheets API for input/output, and a simple dashboard for multi-seller management. I've built similar automation pipelines including CSV ingestion, webhook-based call tracking, retry logic, and reporting dashboards. White-label architecture with isolated seller data is straightforward to set up from the start. For platform choice, exact costs, and timeline I'd need a quick 20-minute call to give you real numbers, not guesses. Are you looking for a one-time build or an ongoing hosted solution?
₹7,000 INR in 3 days
0.0
0.0

As a seasoned Virtual Assistant with an abundance of experience in e-commerce store operations and data entry (specifically Google Sheets), I am confident that I can deliver the COD Order Confirmation IVR System you've described. My technical skills coupled with my ability to adapt quickly to new platforms will allow me to deftly employ the IVR provider you'd prefer. Regarding the setup cost, per-call costing, and monthly maintenance costs, I would need more information from your end as the pricing may vary depending on the specific IVR provider. However, my hourly rate is negotiable and affordable, ensuring a budget-friendly collaboration. In addition, I can avail a demo of my past work similar to what you've described and upon further discussion, I can outline a feasible timeline for project completion. From maintaining records of every COD order placement via phone call to providing a report which will contain pertinent details like call status, customer response, retry count and more in a Google Sheet/dashboard format,I assure you for simplified & efficient resellable solution. Given this project necessitates calling only customers who placed orders my strong ethics towards client privacy & adherence to compliance become even more relevant. Let's simplify your COD order process together!
₹7,000 INR in 4 days
0.0
0.0

Hello, I’m confident I can deliver exactly what you’re looking for—a clean, user-friendly, and seamless COD Order Confirmation IVR system tailored for Indian e-commerce sellers. I specialize in web and telecom projects that emphasize smooth user experience, robust structure, and reliable performance. Though new to freelancing, I bring extensive off-site experience. I propose using Twilio for its India calling support, compliance features, and flexibility in IVR scripting. The system will include bulk calling from CSV/Google Sheets, Hindi voice prompts, call retries, and a comprehensive dashboard or Google Sheet report, fully customizable and white-label for multiple sellers. I’d love to discuss setup costs, call rates, maintenance, timeline, and provide a demo. Let’s chat! Regards, Luther
₹9,400 INR in 14 days
0.0
0.0

Hello, I’m Ankur, a freelance developer with a dedicated team of professionals. I read all your requirements for website and I assure you that I will provide high-quality work at the proper time. Additionally, we also provide you 3 months of support from our side. As a Full Stack Developer, I specialize in Web and App Development, boasting a portfolio of stunning projects with top-notch UI/UX design. My expertise spans Flutter (for both Android and iOS), PHP, and WordPress, and I bring over 7 years of experience to the table. Whether it’s websites, applications, or e-commerce platforms, I’ve got you covered. But I’m not limited to just coding. My skill set extends to graphic design and logo creation, offering you a one-stop solution for all your project needs. With a track record of over 500 completed projects, I am committed to delivering nothing short of excellence. My ultimate goal is your complete satisfaction. Thank you for considering me for your project. I’m ready to transform your vision into a reality that stands out in today’s competitive landscape. Best Regards, Ankur Hardiya
₹7,000 INR in 7 days
0.0
0.0

Hi, I have read your requirement and I understand you need a COD Order Confirmation IVR system for e-commerce sellers in India. Yes, I can build this system and make it white-label so you can use it for multiple sellers. My approach: Use reliable IVR platform like Exotel / Twilio / MyOperator (based on cost & features) Build system to upload CSV/Google Sheet and trigger bulk calls Set up Hindi IVR message with options (1 confirm / 2 cancel) Capture all responses (confirm, cancel, no answer, busy, etc.) Store results in dashboard + Google Sheet with full report Add retry logic for failed calls Make it multi-seller ready with separate data and access Answers: Yes, I can build it Platform: Exotel or Twilio (best for India IVR) Setup cost: will depend on final scope (can discuss) Call cost: as per provider (usually per minute basis) Time: 15 days for full setup Demo: Yes, I can provide Multi-seller: Yes, supported Questions: Q. Do you already have any IVR provider account or need setup from scratch? Q. Do you want a simple dashboard or full admin panel? I can start immediately and deliver quickly. Let’s connect and discuss in detail. Best regards, Priyanshu
₹35,000 INR in 15 days
0.0
0.0

Hi, Yes, I can build a COD Order Confirmation IVR system for e-commerce sellers in India. Recommended approach: I will use Exotel (India-focused IVR platform) for reliable calling and compliance, along with a backend system to manage order uploads, call tracking, and reporting. The system will include: • CSV / Google Sheet upload for order data • Automated IVR calling with Hindi voice • Customer input capture (1 = confirm, 2 = cancel) • Call status tracking (answered, busy, failed, etc.) • Retry logic for failed/no-answer calls • Google Sheet or dashboard-based reporting • Editable IVR script • Multi-seller support (separate data per seller) I can deliver a working MVP within 5–7 days, with an option to extend into a full white-label system. Estimated costs: • Development: based on scope (we can finalize after discussion) • IVR calling charges: paid directly to provider (Exotel/Twilio) • Maintenance: optional monthly support I can also provide a demo flow before full deployment. Let me know if you'd like me to proceed. Thank you.
₹5,000 INR in 5 days
0.0
0.0

Hi there, You’re in the right place. I’ve successfully handled similar projects before and understand how to execute them efficiently from the start. To better define the scope, timeline, and pricing, I’d like to ask a few important questions. Due to Freelancer’s character limit, I’m unable to explain everything in detail here. Let’s connect on chat so I can share relevant past work, explain the results I’ve achieved, and provide a clear plan for your project. This will give you a better idea of my approach and how I can help. If you're ready to move forward, I’m available to discuss anytime. Looking forward to connecting. Best regards, Royal IT Service
₹7,000 INR in 7 days
0.0
0.0

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