Commitment, focus, and follow-through needed to see problems through to resolution
Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
Willingness to comply with standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction
Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers
Superb written communication skills to ensure proper recording of all customer interactions and closure of all presented issues
Great written communication skills needed to prepare accurate, clear, and timely reports
Commitment to documenting knowledge in the form of knowledge base tech notes and articles
24 freelancers are bidding on average $34/hour for this job
I can work daily for 2-3 hours to support you. Currently I work for the International geographies as a Techno functional analyst. Also hands on experience in setting up the application in IBM Was console.
As I am only having experience in Technical support Advisor field . I worked with Lenovo and currently working with HP where I have to support users who are having hardware/software issue with their units .
Dear client, I am an experienced IT Systems Analyst with a demonstrated history of working within various industries. looking forward to work with you. Thanks in advance, Ajinkya
I have 6+ years of experience in installing and maintaining Linux based servers and windows based PCs. I also have CCNA certification and have worked on troubleshooting different L2 and L3 issues for clients
I am working as a senior technical support engineer since 6 years. I can handle global customers. I can work 24/7. i know all ticketing tools to work with customer . I am a MCSE.