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IMPORTANT: Direct Applicants Only We are hiring an individual team member for this role. Agencies, recruiters, outsourcing companies, staffing firms, and middlemen should not apply. We are not looking to work through a third party or hire someone managed by another company. The person applying must be the person who will perform the work on a daily basis and attend interviews directly. Applications submitted on behalf of someone else will be ignored. Project Details $250.00 – 750.00 USD Company: [login to view URL] International social media marketing platform Schedule: Full-time, fully flexible — no fixed 8-hour shift. As long as services are healthy and tickets are monitored throughout the day, you manage your own time. Location: Remote ABOUT FlowFame: [login to view URL] is a growing SMM store selling Instagram, TikTok, YouTube, Facebook, Snapchat, Spotify, and other social media services to international customers. Our store is connected to a panel [login to view URL] which pulls services from multiple wholesale providers. You can visit [login to view URL] and create a free account to browse the services — these are the same services our customers buy on [login to view URL] . Your job is to keep these services running smoothly on our store and handle customer issues when they come up. WHAT YOU WILL DO Service Operations : - Monitor service health daily — check completion rates, spot stuck or failing services, and take action - Find and test replacement services on provider panels when current ones break or underperform - Import new services into our connected panel, update the service registry on ---------- . - Open refill and support tickets with providers when services underdeliver - Communicate with providers via their ticket systems and Telegram groups - Compare rates, refill policies, speed, and max quantities across providers to find the best options - Proactively look for better or cheaper services — not just fix what breaks Customer Support ( 10% of your time): - Handle customer tickets from WhatsApp, Telegram, and website live chat, All channels feed into one dashboard on. you reply from there and messages go back to the customer on their channel - Most tickets are simple: check the live order status, reprocess if stuck, or send a canned response - Messages are auto-translated between English and Arabic — you work in English - Typical issues: order not started, slow delivery, results dropped, general questions - One-click reprocess, one-click refund, one-click close with auto-notification WHO WE ARE LOOKING FOR - Someone who has worked with SMM panels before — you know what services, providers, rates per 1K, refill, min/max, and order statuses mean - You can navigate provider panels, find services, compare options, and make decisions without being told exactly what to do - You understand that services break, providers change things, and platforms (Instagram, TikTok, etc.) affect delivery — and you know how to respond - Reliable, checks in multiple times throughout the day, and communicates clearly in English - Laptop/PC with stable internet and Chrome A TYPICAL DAY There is no fixed shift. You check in multiple times throughout the day at times that work for you. First check-in — Look at service health. Any services stuck or failing? If yes, start working on replacements. Throughout the day — Monitor incoming tickets. Most take under a minute to handle. Check back every few hours. When a service breaks — Find a replacement on provider panels, test it, import it, swap it in. This is the real work. Follow-ups — Check on pending provider refill requests. Browse for better-rate services when things are quiet. On quiet days (services running well), the work is light — just monitoring and handling a few tickets. On busy days (a provider breaks something), you will spend more time finding and switching services. The better you are at operations, the more quiet days you get. HOW TO APPLY Have you ever used an SMM panel or web admin dashboard for work? Describe briefly what you did with it. We are a small, growing team looking for someone who already understands this industry and wants to grow with a startup. If you know SMM panels and want a stable long-term role with real flexibility, we would love to hear from you.
Project ID: 40488000
16 proposals
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16 freelancers are bidding on average $457 USD for this job

Hi, I’m applying as an individual and would be the person performing all work directly. I have experience working with SMM panels, social media services, order management, customer support, and service monitoring. I have used SMM panels to process orders, monitor service performance, handle refill requests, communicate with providers, compare service quality and pricing, and resolve customer issues. I understand concepts such as refill, drip-feed, completion rates, order status, min/max limits, and provider management. I’m comfortable checking services multiple times per day, handling support tickets, finding replacement services when needed, and maintaining smooth operations. I have a reliable internet connection, strong communication skills, and am looking for a long-term opportunity. Best regards, Md Asaduzzaman Emon
$300 USD in 30 days
4.3
4.3

As an experienced SMM panel operator of more than a decade, I understand the complexities of the job inside out. My in-depth knowledge about services and providers, along with my ability to maneuver through provider panels and compare options, set me apart from others. I not only focus on fixing issues but proactively look for better or cheaper services to enhance overall operations. Apart from SMM panel work, my team and I also excel in Python Scraping and Automation Development, Cryptocurrency Expertise, ASP.NET Development, Stock Trading Software Knowledge and more - all of these skills can be an added advantage in successfully managing FlowFame's social media marketing platform. In conclusion, you not only need someone who’s highly skilled in SMM panel operations but also someone who understands the demands of the job and can be flexible with their time. I believe my experience, expertise, availability and reasonable rates will make me an ideal choice for this position.
$500 USD in 7 days
3.5
3.5

Hi there, This project instantly caught my eye, so I had to reach out. I'm experienced in managing SMM panels and handling customer support. I understand the importance of providing clean, professional, and seamless service operations. My skills in monitoring service health, finding replacements, and communicating with providers make me the right fit for this project. I'm committed to speedy communication and ensuring a fast turnaround. Let me know if you are available for a quick chat! Regards, XRProConnect
$400 USD in 7 days
0.4
0.4

Hello, I am a direct individual applicant, ready for FlowFame’s remote full-time SMM panel operations role. For the last 4 years, I have solved exactly this type of problem across SMM panels, provider dashboards, service swaps, refill tickets, and stuck order handling. I will monitor service health, compare rates per 1K, test replacements, import working services, update registries, follow provider tickets/Telegram, and handle WhatsApp/Telegram/live-chat support clearly in English. Thanks.
$600 USD in 7 days
0.0
0.0

✅✅✅ Hi, there ✅✅✅ I have extensive experience working with SMM panels and managing social media services, making me a perfect fit for the role at FlowFame.com. I am well-versed in monitoring service health, finding replacement services, handling customer tickets efficiently, and constantly seeking better options to optimize operations. My proactive approach to service operations aligns perfectly with the requirements outlined for this position. I am adept at navigating provider panels, comparing rates, and ensuring seamless service delivery. With a keen eye for detail and a commitment to excellence, I am confident in my ability to keep services running smoothly and address customer issues promptly and effectively. If you are seeking a dedicated team member who can handle the responsibilities outlined in the job description with professionalism and efficiency, I am ready to step up to the challenge. I am excited about the opportunity to work with your team and contribute to the success of FlowFame.com. Thank you for considering my application. I look forward to the possibility of discussing how my skills and experience align with your needs in more detail. ✌️ Predrag ✌️
$500 USD in 7 days
0.0
0.0

Hey there, Having worked extensively with SMM panels, I am confident in my ability to ensure smooth service operations on FlowFame.com. I understand the importance of maintaining a clean, professional, and seamless user experience for all customers. In particular, your focus on monitoring service health, finding replacement services, and handling customer support aligns perfectly with my skills. I excel at navigating provider panels, comparing options, and making proactive decisions. I am the right person for this project because of my expertise in SMM operations and my commitment to speedy communication, fast turnaround, and building long-term relationships with clients. I am available for a quick call! Regards,
$750 USD in 3 days
0.0
0.0

Hello FlowFame team, I am applying for the Operations and Customer Support role. I am a Virtual Assistant and Social Media Manager with strong experience working with dashboards, admin systems, ticket handling, and data tracking in fast-moving environments. While I have not worked full-time as an SMM panel operator, I am familiar with how SMM systems work, including service tracking, order monitoring, and customer support workflows. I understand key concepts such as refill requests, service delays, completion rates, and provider comparisons, and I am confident working quickly inside web-based admin panels. I am highly detail-oriented, proactive, and comfortable checking systems multiple times a day to ensure smooth operations and fast issue resolution. I also learn new platforms very quickly and can adapt to your workflow with minimal supervision. I am available to start immediately full-time. Please let me know a convenient time for an interview or short call. Warm regards, Naomi
$500 USD in 30 days
0.0
0.0

"I've got you covered." Understanding the critical risk in managing SMM panels like yours involves ensuring seamless service operations and exceptional customer support. Any mishandling could lead to service disruptions, dissatisfied customers, and potential revenue loss. To address these challenges, I bring real-world experience and a proven track record of optimizing service health, managing provider relationships, and enhancing customer satisfaction. By proactively seeking better services and swiftly resolving issues, I ensure uninterrupted operations and delighted customers. Let's connect and explore how we can bring your vision to life. Warm Regards, Ahead Solutions P.S. If you're not happy with our work, you don't pay.
$300 USD in 14 days
0.0
0.0

am interested in joining FlowFame as a long-term team member. I have experience working in social media marketing, social media management, content creation, and customer support. I am comfortable using web dashboards, monitoring services, handling customer inquiries, and managing day-to-day platform operations. I have worked with social media tools and online management platforms to track performance, manage accounts, process requests, and communicate with clients. I understand key SMM concepts such as service quality, delivery speed, refill requests, order tracking, and customer satisfaction. I am detail-oriented, proactive, and able to monitor systems throughout the day while responding quickly to issues. I have a reliable internet connection, a dedicated laptop, and strong English communication skills. I am comfortable learning new systems and can work independently without constant supervision. Regarding SMM panels and admin dashboards, I have used dashboard-based platforms to manage social media services, monitor account performance, handle client requests, and track campaign results. This experience has helped me develop strong problem-solving and operational skills that would be valuable for this role. I am available to start immediately and would welcome the opportunity to discuss how I can contribute to FlowFame's growth. Thank you for your consideration.
$500 USD in 7 days
0.0
0.0

Jeddah, Malaysia
Member since May 20, 2026
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