Long-Term IT Support Engineer Role

@bindmission

Hello, I have 10 years of experience in IT support and engineering roles. I am interested in the Long-Term IT Support Engineer Role in Newton, NC. I possess proven experience as a Technical Support Engineer and am skilled in Windows, Linux, and Mac OS environments. I am adept in ITSM tools like ServiceNow, Remedy, and Jira. My expertise extends to Autopilot, Intune, Active Directory, and basic technical troubleshooting. I am available for the Tuesday visits as per the requirement. Regards, VishnuLal NB*

@tangramua

Dear ,   We carefully studied the description of your project and we can confirm that we understand your needs and are also interested in your project. Our team has the necessary resources to start your project as soon as possible and complete it in a very short time.   We are 25 years in this business and our technical specialists have strong experience in Linux, Troubleshooting, Mac OS, Technical Support, Desktop Support, Active Directory, ServiceNow and other technologies relevant to your project.   Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews.   Please contact us via Freelancer Chat to discuss your project in details.    Best regards, Sales department Tangram Canada Inc.     

@AZTURK1

Hi there, I understand you need long-term, on-site IT support in Newton, NC , weekly Tuesday coverage (8am-5pm) with hands-on troubleshooting across Windows, Linux and macOS, ServiceNow ticketing, Autopilot/Intune and AD. My background in onsite support, AD/Intune deployments and cross-platform desktop troubleshooting makes me a precise fit for delivering steady, interview-ready candidates. - Deliverable: Provide 2-3 vetted candidates with resumés and AD/Intune/ServiceNow experience ready for client interviews. - Deliverable: Weekly on-site coverage every Tuesday (8:00-17:00) handling desktop support, Teams/Outlook fixes, BSoD diagnosis and AD user role identification. - Deliverable: Setup and handover notes plus incident ticketing workflow in ServiceNow; include escalation and rollback steps. - Quality control: Pre-engagement background verification (BGV) checklist, DT readiness, staged onboarding, and weekly validation reports to minimize downtime. Skills: ✅ Desktop Support ✅ Autopilot / Intune ✅ ServiceNow ticketing / ITSM workflows ✅ On-site deployment / Windows/Linux/macOS troubleshooting ✅ Active Directory / user role identification & hardening Certificates: ✅ Microsoft® Certified: MCSA | MCSE | MCT ✅ cPanel® & WHM Certified CWSA-2 I’m available to start candidate sourcing and can align interviews with your schedule. Do you require cleared candidates or any specific background-check vendors for the BGV/DT process? Thanks,

@farooqtahir2013

Being an IT professional for more than a decade, I've honed my skills in a number of key areas such as network administration, system administration and cloud computing, which aligns perfectly with your project requirements. My experience with Cisco, VMware, IBM, Mikrotik, Ubiquiti and other similar vendors allows me to have a clear understanding of Windows/Linux/Mac OS environments and their interactions. Moreover, I have in-depth knowledge of ITSM Ticketing tools (ServiceNow, Remedy, Jira, etc.) that could be pivotal for your operations. I also bring invaluable problem-solving and communication skills to the table which are often required to troubleshoot the complex issues that can arise in an enterprise-sized company setting. Consistency is one of my core strengths - visiting Newton every Tuesday is not burdensome for me as I'm always prompt in delivering my services on time. Lastly, my reasonable rate per hour of $48 and the 100% project delivery record make me an ideal candidate for this role. I understand the need for BGV and DT for a long-term project like this but you don't need to worry about any hindrance it can cause as I'm well-aware of these procedures and comply with them accordingly. It would be a great privilege to work on this project with you - rest assured your IT infrastructure will be taken care of by the best hands available.

@talhamq

As an experienced IT professional, I possess a robust skill set that aligns perfectly with your long-term IT support engineer requirement. Over the years, I have not only handled and resolved technical issues for Windows/Linux/Mac OS environments but have also worked extensively with ITSM Ticketing tools like ServiceNow and Jira - skills that are essential for your project's success. Additionally, my command over Autopilot and Intunes will ensure a seamless experience in managing systems.

@engkarimismail

With more than a decade of experience in the field and strong proficiencies in Linux and troubleshooting, I am confident that I can bring significant value to your IT support team. My familiarity with Windows/Linux/Mac OS environments, ITSM Ticketing tools like ServiceNow, Remedy, Jira, Autopilot and Intunes will ensure an easy integration into this specific project. Having dealt intensively with BSoD issues, AD, Active Directory problems have only sharpened my ability to diagnose and troubleshoot even the most complex technical problems. Additionally, my networking skills encompass Cisco routing, VLAN management, VoIP/IP telephony- a critical factor given your requirement for Tuesday visits that'll likely involve Teams & Outlook Troubleshooting. My comprehensive understanding of computer systems, mobile devices and other tech products is further augmented by my capabilities in identifying Domain users and managing Active Directory. Finally, it is also worth noting that I have developed excellent problem-solving and communication skills throughout my professional journey; qualities that I believe are essential not just for this project but for long term success as well. My availability 24/7 is another aspect I bring to the table which ensures I'm always there when assistance is needed. So let's connect! Interested to be part of this long-term opportunity? Let's discuss how we can add value together!

@toshazed

I am Ring. About 23+ years experience in GNU/Linux based server and desktop deployment, customization, maintenance and end-user support. Also providing on-site and remote support to Debian/Ubuntu/OracleLinux/CentOS/Alpine/Alma/RockyLinux end-users daily around 15+. Hope I may help you in this regard.

@ayesha86664

Hi there! You are staffing a recurring on-site IT support role and the real challenge is finding someone reliable who can handle mixed environments and ticketing systems without constant escalation — that is exactly where most placements fail. I’ve helped place and coordinate technical support professionals who handled Windows, Active Directory, and ITSM tools while maintaining consistent on-site performance and fast issue resolution across weekly schedules. I will provide pre-screened candidates with proven desktop support experience, validate their hands-on skills in AD, troubleshooting, and ticketing tools, and ensure they are ready for client interviews and long-term consistency. Check our work: https://www.freelancer.com/u/ayesha86664 Do you require the candidate to have prior experience with both Intune and Autopilot in a production environment? I am ready to start — just say the word. Best Regards, Ayesha

@revival786

Greetings! I looked at your IT support role in Newton, NC (1570 East P Street Ext.). You need a Technical Support Engineer or Help Desk Technician with Windows/Linux/Mac, ITSM ticketing (ServiceNow, Remedy, Jira), Autopilot, Intunes, AD, BSoD troubleshooting, Teams and Outlook support. Long-term project, every Tuesday 8am-5pm, $48/hour. I provide IT support services. I have the required experience. I am available for the weekly onsite shift. I can undergo BGV and DT as needed. Send me the client's application process and any additional requirements. Thanks, Revival

@abdf2010

Hello. I came across your project, Long-Term IT Support Engineer Role and it aligns well with my background. I have hands-on experience with Linux, Troubleshooting, Mac OS that's directly relevant here. Feel free to reach out if you have questions.

@SonnyDube

I am a perfect fit for your project, understanding the need for reliable IT support with expertise in Windows/Linux/Mac environments, ITSM tools like ServiceNow, and Autopilot with Intune. I will ensure clean implementation and seamless functionality through efficient troubleshooting of issues like BSoD, Teams, Outlook, and Active Directory, aligned with your Tuesday onsite schedule. While I am new to Freelancer, I have strong experience and have delivered similar IT support solutions outside the platform, consistently improving system stability and user satisfaction. I offer a free consultation to better understand the project and provide the best technical approach. I would love to chat more about your project! Regards, Sonny Dube

@Robertx2002

With extensive experience resolving complex technical challenges across Windows, Linux, and Mac environments, I deliver seamless IT support solutions tailored to client needs. My track record includes optimizing ITSM workflows using tools like ServiceNow and Jira, ensuring swift issue resolution and operational continuity. You require a skilled engineer to provide onsite technical support every Tuesday, addressing everything from BSoD errors to Active Directory and Autopilot management. I will apply a structured troubleshooting methodology combined with deep knowledge of desktop systems, mobile devices, and communication platforms like Teams and Outlook, guaranteeing reliable, professional service aligned with your long-term goals. Let’s discuss how I can bring immediate value to this Newton project. The worst that can happen is you walk away with a free consultation.

@navneet201

Hi I have total 10 years of experience related to all above requirements. Currently I am working as M365 Admin in MNC. I have experience in all the above mentioned job responsibiles so I am interested in this.

@abhishekm095

I am writing to express my interest in the IT support engineer position at your organization. With over 10 years of experience with IT support in Incident management, Active Directory, PKI and IAM, I have a strong background in implementing and maintaining technology systems, as well as a proven track record of success in delivering multiple projects. I successfully delivered many Active Directory projects. Additionally, I have worked on PKI Greenfield deployment, upgrade and migration projects. I have also led AD upgrade, carveouts, merger and de- merger.

@ajaynew

Dear Team, Greetings, I have in total 20 years of exp. in Data center, cloud, clustering, OS, SAN technologies and troubleshooting. I have full knowledge of • Hands-on experience with Windows/Linux OS environments • Experience in ITSM Ticketing tools (ServiceNow, Remedy, Jira, etc.) • Good understanding of computer systems, mobile devices and other tech products • Ability to diagnose and troubleshoot basic technical issues, BSoD (Blue Screen of Death), core and crashdump full analysis • Teams & Outlook Troubleshooting • Excellent problem-solving and communication skills. • How to identify the Domain user and normal user • AD, Active Directory issue • Virtualization and vm technologies Please connect and we will work together, Rest is secondary Thanks AK

@pradiatma

As an experienced IT troubleshooter, I am well-equipped to handle the demands of your long-term project. My skills extend from proficiency with Windows, Linux, and Mac OS environments to a comprehensive understanding of ITSM Ticketing tools like ServiceNow, Remedy, and Jira - ensuring a smooth and effective handling of your technical issues. I also bring valuable expertise in Autopilot and Intunes that aligns perfectly with your needs. Having mastered the art of diagnosing and troubleshooting technical issues over years of experience, I can effectively tackle challenges like identifying Domain users, dealing with BSoD, Teams, Outlook Troubleshooting, AD, and other Active Directory problems - making me an ideal candidate to fulfill every aspect of this role. Apart from my extensive technical acumen, I pride myself on my problem-solving and communication abilities. These are essential for not only identifying and fixing issues but also for effectively collaborating with team members and clients. My work rate is 48 USD per hour which ensures a fair cost-benefit for you without compromising on quality. With me on board, you can rest assured that your IT systems will be in safe hands while receiving consistent, excellent support.