PROFESSIONAL SUMMARY
AWS & Java Certified Professional with 9 years’ experience in Software Development Lifecycle (SDLC) including
System Study, Analysis, Design, Development, Deployment, Integration, Testing, Maintenance and
Documentation of medium to large-scale Voice XML, Java/J2EE, Web based and legacy applications for
Manufacturing, Utility, Contact Centre.
Strong working experience in SDLC processes like Agile/SCRUM and Waterfall Methodologies.
Extensive knowledge and understanding of architecture, complexity and component integration of a Voice
Response system.
Expertise in Build and Release Management. Managing entire deployment life cycle from Development to
deployment, which includes release management, build management, incident management and change
management.
Experience includes developing and implementing end to end Cisco-Nuance IVR solutions utilizing VXML, J2EE,
Cisco UCCE (ICM + CUCM), Cisco Finesse, Nuance NDF, GRXML, Distributed Enterprise & Web Applications
architectures.
Experience includes architect application for AWS Cloud and developing Amazon ALEXASkill.
Experience includes to migrate existing on-premise contact center to Cloud based contact center like Amazon
Connect integrated with Salesforce CRM.
Expert to architect Amazon Connect Cloud based Contact center E2E that included, Static and dynamic call flow
design, Speech Lex, Real-time dashboard, Call Audio Analysis with help of Amazon Lambda, S3, Transcri