IP PBX software (window based)

The IP PBX system must be capable of doing these tasks:

Call Logging, Call Reporting • •

Blind Call Transfer, Attended Call Transfer • •

Call Forward on Busy or No Answer • •

Call Routing by DID and Caller ID • •

Conference Calling • •

Auto Attendant / Digital Receptionist • •

Voice Mail / Music on Hold • •

Ring Groups & Hunt Groups •

Central Phonebook • •

Call by Name • •

Call Queuing •

Call Recording •

Call Parking and Pickup •

MWI - Message Waiting Indicator •

BLF Status Updates •

Conference Rooms •

Intercom / Paging •

Ring Extension and Mobile Simultaneously •

Supports Windows, Android 1.6 and iPhone

4.0 and Up

• •

Manage Softphone from Management Console • •

Includes Tunnel to Avoid NAT Problems • •

Auto-Provisioning • •

Remote Configure • •

Fully Supports RFC 3261 • •

SIP Forking • •

Establish SIP Trunks with other SIP Servers • •

Web-Based Management Console • •

Configuration Wizard • •

Real Time Web-based System Status • •

Integrated Web Server • •

Backup and Restore • •

Firewall/NAT Friendly Configuration of External

Extensions via Tunnel

• •

MS Windows Server Certified • •

Integrated Enterprise Database (PostgreSQL) • •

VM Ware / Hyper V • •

3CX MyPhone Self-Service User Portal • •

Advanced Forwarding Rules Based on Caller

ID, Time and Type of Call

• •

Make Video Calls • •

Receive Voice Mail via Email •

Integrate Branch Offices with 3CX Bridges •

Standards-based Presence Information •

Integrated Fax Server •

Receive Faxes via Email as PDF •

Receive Email Notifications for Missed Calls •

Automatic Phone Provisioning • •

Remotely manage IP phones • •

Manage IP Phones Network-Wide • •

Plug and Play Support • •

Provision Network-Wide with Correct Settings • •

Restart one or all Phones Remotely • •

Manage Firmware Network-Wide • •

Web-based Utility • •

Transfer Calls • •

Shows Incoming Calls • •

Shows Caller ID • •

Shows Personal Call History • •

Divert Calls to Voice Mail •

Queue Monitoring •

Shows Status of Other Extensions •

Run as Presence Monitor with Desk Phone •

Microsoft Outlook Integration •

Salesforce Integration •

HTTP API to Integrate with any Web CRM •

Microsoft Exchange 2007 / 2010 UM •

Supports Popular IP Phones • •

Supports VOIP Gateways & cards • •

Make and Receive Skype Calls • •

Supports Popular SIP /VoIP Providers • •

SIP Trunking Support • •

Free Communication Links to 3CX and other

SIP Servers

G711 (a law and u law), GSM, Speex, IIbc • •

G722 • •

G729* •

Advanced Real time Queue Statistics

Monitor queue status

Review the number of callers in a queue

Log agents in and out of queues

Advanced Agent Statistics

Time an agent logged in/out of the queue

Review the number of answered/unanswered calls

Average and longest wait time and more


Call Back Feature

Allow your customers to hang up and retain their position in the queue

The customer is called back when an agent becomes available

Call back notification emails are sent to the supervisor

Additional Queue Strategies

Round Robin

Longest Waiting

Least Talk Time

Fewest Answered

Hunt By Threes - Random

Hunt By Threes - Prioritized

SLA Alerts

Supervisors and managers can be notified when callers have to wait beyond a configurable amount of time

Events are logged in order to meet customer service requirements

SLA notification emails are sent to the supervisor

Listen in

Supervisors can screen calls by listening in without the agent and caller knowing about it

Listen and Whisper

The supervisor may need to relate some important information to the agent without the customer hearing

Barge in

The supervisor can enter the call and assist the agent and customer

Taidot: tietojärjestelmäarkkitehtuuri

Näytä lisää: window pbx, pbx software, software pbx, web paging, voip service free, voice message recording service, voice mail recording service, vm management, vm email, time management strategies, talk agent, statistics review problems, statistics architecture, skype video api, service console salesforce, salesforce status, salesforce service console, salesforce one mobile, salesforce one, salesforce customer portal, salesforce api user, round events, ring-central, restore android phone, reporting software review

Tietoa työnantajasta:
( 12 arvostelua ) hollywood, United States

Projektin tunnus: #4261507

1 freelanceria on tarjonnut keskimäärin %project_bid_stats_avg_sub_23% %project_currencyDetails_sign_sub_24% tähän työhön


Your IP PBX Software Project can be easily developed by our 2 very experienced dedicated programmers. Kindly open PMB to discuss your project further and move ahead. Thanks, Sushil

$50000 USD 120 päivässä
(4 arvostelua)

We can provide you the solution.

$25000 USD 100 päivässä
(1 arvostelu)