Six Sigma Black Belt – Application-Focused Training & Project Coaching Lead

Job Title **QCP / Six Sigma Black Belt – Training & Capability Lead (Application-Focused)** About the Role We are building an internal Department of Digital & Operational Excellence (DOE) to drive organisation-wide process transformation. Our mandate includes: * Redesigning business processes end-to-end * Delivering minimum 10% cost reduction * Embedding AI into operations * Building sustainable internal capability We are looking for a **Senior Six Sigma Black Belt** who can lead QCP (Quality Control Process) training and, more importantly, ensure real-world application and measurable impact. This is NOT a classroom-only trainer role. This is a capability-building and project-coaching role. Role Objective Transform QCP from a certification exercise into a measurable cost-reduction engine. Key Responsibilities Redesign QCP Training Model * Evaluate current Yellow/Green Belt training effectiveness * Redesign curriculum to be application-driven * Align training directly to live business projects * Introduce strict certification criteria based on project outcomes Principle: No training without project. No project without measurable results. No certification without demonstrated application. Coach Live DMAIC Projects * Mentor Yellow & Green Belt project teams * Review problem statements for clarity and precision * Ensure strong 5-Why analysis (internal root causes, not external blame) * Validate fishbone diagrams * Guide hypothesis testing and data validation * Approve control plans before closure This role must significantly raise the quality of problem-solving across functions. Establish Governance & Review Cadence * Install weekly / fortnightly project review board * Standardise templates (SIPOC, CTQs, control charts, dashboards) * Define quality gates for DMAIC phases * Track project-level cost impact Drive Measurable Cost Reduction * Ensure every certified project quantifies: * Baseline cost * Post-improvement cost * % reduction * Sustainability plan * Consolidate impact dashboard * Present quarterly review to leadership Target: Projects must contribute meaningfully toward 10% cost-reduction mandate. Build Long-Term Internal Capability * Identify future Black Belt pipeline * Develop internal Green Belt coaches * Institutionalise Six Sigma thinking in daily operations * Embed data-driven culture across CX, Sales, Technical, IT, etc. This role should leave behind a strong internal bench — not dependency. Required Qualifications * Certified Six Sigma Black Belt (mandatory) * 8–12+ years in operational excellence / process improvement * Proven track record of delivering measurable cost savings * Experience coaching Yellow & Green Belt projects * Strong statistical understanding (control charts, hypothesis testing, regression basics) Preferred: * Experience in telecom / service operations / customer experience environments * Experience integrating automation or AI into process redesign * Experience running multi-functional transformation programs Core Skills Required * Deep DMAIC expertise * Strong root-cause analysis discipline * Quantitative and analytical thinking * Coaching and mentoring capability * Executive communication skills * Ability to challenge stakeholders constructively * Strong governance mindset Expected Deliverables (First 6 Months) * Redesigned QCP curriculum * 2–3 live Green Belt projects delivered with measurable cost reduction * Project review governance established * Quality improvement in 5-Why and problem framing * Impact dashboard operational * Internal capability roadmap defined Engagement Model Option 1: 6-month contract (30–40 hours/week) Option 2: Retainer-based coaching (part-time, project-driven) Location: Remote with periodic leadership workshops Success Metrics * Improvement in quality of problem statements * Increase in measurable project ROI * Reduction in superficial root-cause analysis * Number of projects delivering verified cost impact * Internal satisfaction with training quality What We Are NOT Looking For * Trainers focused only on theory * Certification mills * PowerPoint-heavy instructors without project delivery experience * Black Belts who have never coached real projects

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