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Looking an experienced customer Support to work as support team for e-commerce website

$30-250 USD

Suljettu
Julkaistu noin 6 vuotta sitten

$30-250 USD

Maksettu toimituksen yhteydessä
Hi, I will need to add 1 virtual assistant that will work as customer support in my team, here some of the requirement that you will need to have: 1. Available on time Sharp. 2. Have experience in customer support team and working using zendesk as the platform. 3. Know how to use zendesk. 4. Working time range availability during working hours of 9.00 -17.00 time zone GMT+7 everyday including weekend. 5. Strong communication skills, as I want to MINIMIZE of using the macro in answering customers. 6. Know how to Make customers happy by resolving their problems. 7. Know about dropshipping business flow. Job Coverage: 1. Dealing with tracking information when customer ask about his order [login to view URL] and monitoring order exchange request from the customer. 3. Manage return and refund request from the customer. 4. Answer common customer questions like "how to pay", "is there any COD", "what size you have", etc. 5. I do not want MACRO used for answering customer questions unless the questions were common questions like I mentioned above. Regards, Steve
Projektin tunnus (ID): 16208947

Tietoa projektista

10 ehdotukset
Etäprojekti
Aktiivinen 6 vuotta sitten

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10 freelancerit tarjoavat keskimäärin $101 USD tätä projektia
Käyttäjän avatar
I have great experience in dropshipping and with my technical knowledge of Shopify, Zendesk and e-commerce as a whole will help me provide amazing service to your customers. Looking forward to starting at the earliest.
$40 USD 1 päivässä
4,9 (8 arvostelua)
3,7
3,7
Käyttäjän avatar
I have a deep knowledge of software like Zendesk, freshdesk and more. I am suitable for this job. You won't be disappointed.
$223 USD 3 päivässä
0,0 (0 arvostelua)
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A proposal has not yet been provided
$111 USD 3 päivässä
0,0 (0 arvostelua)
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Hi! I've read your advert and I would like to be a part of your team. I have 2 years of experience in this work. I am very organized, trustworthy and hardworking. Believe me, you will be very satisfied if you hire me. Best regards
$45 USD 1 päivässä
0,0 (0 arvostelua)
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I have been using zendesk for the past year as my contact centre heavily uses the software. Confident in this task.
$35 USD 1 päivässä
0,0 (0 arvostelua)
0,0
0,0
Käyttäjän avatar
Have worked for 7+ years full time in IT sector. For past 1 and half year handled different projects as a freelancer. Here is a snapshot of my experience- • 7 years of experience in customer support/production support. • Experienced in writing SQL queries. • Worked with customers from US, UK, AUS and APJ region. • Provided good quality data entry support in previous projects. • Worked on data processing and internet research projects. • Experienced in working on technical projects providing support via email, chat, phone and a few help desk tools. • Support Involved troubleshooting, analysis, finding root cause of the issue, documenting the problem and coordinating between different teams to get the issue resolved. • Worked on manual testing of new versions of software on websites, mobile app creating test cases. • Possess good leadership skills. • Worked as Operation Lead and Team Lead in previous projects. • Good understanding of ITIL concepts. • Involved in sales activities like explaining new features/modules and promotional offers to clients. • Worked as a promoter on social media for new features which includes answering queries/communicating with various groups, users etc. • Got a good sense of dealing irate customers and explaining the technical terms to a non-technical person in layman's language. • Worked in US (NY) for over 2 years handling a very busy support desk. • Also experienced in working remotely/from home supporting clients.
$222 USD 3 päivässä
0,0 (0 arvostelua)
0,0
0,0
Käyttäjän avatar
Hello I have been in sales since I was 6 and would love to help you sell your idea please message me
$30 USD 3 päivässä
0,0 (0 arvostelua)
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Käyttäjän avatar
I have strong customer service experience in fields of IT and support for IT related setup which covers the area of: - Infrastructure - Solutions - Supply Chain I believe these experience will be useful in your area. Note that the fees are on a daily rate.
$45 USD 1 päivässä
0,0 (0 arvostelua)
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Tietoja asiakkaasta

Maan INDONESIA lippu
Malang, Indonesia
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0
Maksutapa vahvistettu
Liittynyt jouluk. 24, 2010

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