Suljettu

Sharepoint Intranet and Ticket System

Purpose

Appointment of a service provider to professionally design a SharePoint intranet

and provide a ticket logging system.

Background to the request

Intranet

Email is the main communication method within the organisation, including communication regarding requesting input when it comes to policy amendments. The same policies are printed and filled using the traditional method, which at some time it has shown to be a bit challenging for the employees to refer to and for the auditing purpose. The intranet will help enable the user department to upload all their documents and make them easily accessible for referral at any given time.

Ticketing system

The organisation is currently using a paper-based system to log and report IT-related faults, which is also a challenge for some people, whereas some are not even adhering to this system as it is deemed to be tedious. The paper-based system also makes it difficult to analyse and follow up on unresolved logged tickets.

Strategic implications

Intranet

The intranet will play a very integral part in documenting the memories, and the journey of the organisation as the information will be on the system with all the original and the amendment that could have been made. All the organisational communication and document will be posted, and it will be easy to refer to everyone at their own time.

Ticketing system

The system will be a web-based type of system which will allow a user to be able to log any IT fault with ease and be able to track the progress of the fault. The system will make it easy to generate stats of the type of ticket dominating and help prioritise and plan.

Technical Specifications

Intranet Component Minimum Specification

Intranet • The Service provider to develop an intranet.

• The intranet will be hosted on our CGE’s azure platform

• The intranet must be compatible with future existing systems

and adaptable to future improvements.

• Provide an efficient communication channel both to and

between employees at head office and provinces o

• An Intranet that is SharePoint based, sufficiently reliable,

accessible at all times, flexible and cost-effective.

• Centralisation/integration of system through corporate

portal/Intranet.

• The intranet can be developed using any programming language that is compatible with share point and should be

scalable for future technological development.

• Upgradable intranet, which is not platform-dependent.

• To put security measures that will ensure that the intranet is

not compromised

• To ensure that information is kept secured and no

unauthorised access to the electronic documents or files

within the intranet.

• Hand over and training

• The service provider will be contracted for 24 months for

maintenance, repair, and provide technical support as and

when required.

Ticketing system Component Minimum Specification

Ticketing System • Dashboard Report

• Ticket filtering

• Configurable Help Topics

• Customer Support Portal

• Service Level Agreements

• Agent authentication

• Agent Collision Avoidance

• Assign, Transfer, & Referral

• Auto-Responder

• Thread Action

• Advanced Search

• Tasks

Scoring

Category Criteria Weight

1 TECHNICAL COMPATIBILITY 35

2 IMPLEMENTATION PLAN AND TIME SCALES 5

3 BIDDER PROVIDED SIMILAR SERVICES BEFORE 10

4 THREE REFERENCE LETTERS 10

Total 60

Taidot: Sharepoint, .NET, C# -ohjelmointi

Tietoa asiakkaasta:
( 12 arvostelua ) Hartebeestpoort, South Africa

Projektin tunnus: #34261915

39 freelanceria on tarjonnut keskimäärin $2436 tähän työhön

AwaisChaudhry

Hi there, I have read the brief details on the job listing. You can check my experience, customer feed backs and my portfolio here: https://www.freelancer.com/u/AwaisChaudhry?w=f I believe its a doable job I have grea Lisää

$3000 USD 7 päivässä
(42 arvostelua)
8.0
(24 arvostelua)
7.8
(2 arvostelua)
7.4
(60 arvostelua)
7.2
PSSPL2000

Intranet and Ticketing system development for what, I would like to handshake with you. We have been working with SharePoint/Office 365 since its inception. Have a look to our SharePoint Capabilities: [login to view URL] Lisää

$3000 USD 30 päivässä
(22 arvostelua)
6.7
bdrudra

Hello, I hope you're doing really well. We are reviewing your requirements and we can do this work. We are a team of highly skilled individuals having 8+ years of experience in the IT Industry. We have worked with Mi Lisää

$1800 USD 7 päivässä
(50 arvostelua)
6.6
sabyasai1

This letter is to express my interest in your posting on Freelancer for an experienced M365 Consultant. It will be my pleasure if I can provide my virtual support to manage and develop your organization's M365 farm . Lisää

$2500 USD 30 päivässä
(12 arvostelua)
6.4
(70 arvostelua)
6.2
hnutweblera

As you can see my review, I always give you good result and keep timeline. I will keep this review for you. I hope discuss about your project details and Finally I wish your business well done. Thank you for attent Lisää

$2250 USD 30 päivässä
(6 arvostelua)
5.4
(7 arvostelua)
5.5
akhileshgandhi

Hello, I have checked the attached PDF and would like to assist you in creating a SharePoint Intranet site. My SharePoint Intranet Skills: - Landing Page with the default customizable web parts. - Around 10 web par Lisää

$1900 USD 7 päivässä
(21 arvostelua)
5.7
(2 arvostelua)
5.4
(1 arvostelu)
5.1
wasifmuneer

Hello, Can we discuss the project details over chat? I am MS full stack developer having expertise in developing web, desktop application and I think I can manage this project well. I can share my project examples Lisää

$3000 USD 60 päivässä
(24 arvostelua)
4.8
(2 arvostelua)
4.2
mahmoudralizadeh

Hello there Is there any other features or functions that you may have not mentioned? Can you share designs if you have? We are a group of experienced full-stack developers that can build Mobile apps, websites, and b Lisää

$2100 USD 24 päivässä
(6 arvostelua)
4.9
(2 arvostelua)
4.0
BrandonVictoria

Hello, I am able to start in your project as soon as you can give more details about the requirements and the current environment. I have more than 6 years of experience in Microsoft 365 (SharePoint, Teams, OneDrive, Lisää

$2500 USD 20 päivässä
(6 arvostelua)
4.0
(4 arvostelua)
4.6
minaximarvaniya

Hello, I hope you are doing well. I am interested to help you with this requirement. I have more than 9 years of working experience with Microsoft SharePoint. Well versed with all its version. I can also help you i Lisää

$1800 USD 18 päivässä
(1 arvostelu)
4.1