Hi, I have hands-on experience integrating Dynatrace, ServiceNow, and Jira to automate end-to-end incident response workflows using their native REST APIs and webhooks. I’ve worked directly with Dynatrace problem and event APIs to consume alerts, enrich them with host, service, and topology metadata, and apply severity and impact logic before downstream processing. On ServiceNow, I’ve configured incident and event management modules, custom fields, business rules, and Flow Designer automations to handle deduplication, state transitions, SLA tracking, and escalation without manual intervention. For Jira, I’ve implemented bi-directional integrations that create and update issues based on ServiceNow incident state, ensuring priority, assignee, and resolution status remain synchronized. The integrations are designed with proper authentication (OAuth/API tokens), idempotent request handling, retry logic, and structured logging to support production-scale alert volumes. My approach focuses on building a stable, maintainable automation layer that reduces MTTR and provides clear traceability across Dynatrace, ServiceNow, and Jira. Let's chat to discuss in more detail.

₹750 INR 4 päivässä

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5 freelancerit tarjoavat keskimäärin ₹750 INR tätä projektia

@Mayanks010

Hi there, You’re absolutely in the RIGHT PLACE. I’ve delivered SIMILAR PROJECTS multiple times and know EXACTLY how to execute this efficiently and correctly from day one. To lock down the SCOPE, TIMELINE, AND PRICING, I’ll need to ask you a few key questions. Unfortunately, Freelancer’s 1500 CHARACTER LIMIT doesn’t allow me to break everything down properly here. Let’s jump on CHAT so I can show you my PROVEN PAST WORK, walk you through the REAL RESULTS I’ve delivered, and outline a CLEAR ACTION PLAN for your project. You’ll immediately see why my approach is DIFFERENT and EFFECTIVE. If you’re serious about getting this done RIGHT, I’m ready to move forward. Looking forward to CONNECTING and WINNING TOGETHER. Cheers, Mayank B

₹800 INR 7 päivässä

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@bilal0356

Hi, We went through your project description and it seems like our team is a great fit for this job. We are an expert team which have many years of experience on Cloud Computing, Documentation, ServiceNow, Atlassian Jira, Automation, API Integration, Dynatrace, REST API Please come over chat and discuss your requirement in a detailed way. Regards

₹800 INR 7 päivässä

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@angiecanchon12

I am a Jira expert with hands-on experience configuring workflows, automation rules, custom fields, issue types, and REST API integrations. I also have solid working knowledge of ServiceNow, including incident management processes, webhook integrations, and data synchronization concepts. Additionally, I am familiar with Dynatrace event and problem APIs, alerting mechanisms, and monitoring-to-ticket automation flows. Although I am early in my freelance career, I focus strongly on clean architecture, documentation, and reliable automation design. My goal is to build a solution that is scalable, secure, and easy for your team to maintain. What I can deliver: - Architecture design for Dynatrace → ServiceNow → Jira flow - Automated incident creation and synchronization - Documentation I am highly motivated to deliver strong results and communicate clearly throughout the project.

₹600 INR 15 päivässä

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@sachindthu

I am Dynatrace certified and have already integrated Dynatrace with Service now for automatic incident creation and CMDB integration based on the problems being generated in Dynatrace. I can automate automatic Incident creation in Service now and Jira with proper RCA in the incident with severity level and issue description also a mail will be triggered to the respective participant parallelly at the same time for the problem generated in Dynatarce. I have hands on experience on new features available in Dynatrace like - Creating Notebooks, Davis AI(Predictive forecast, Casual AI and generative AI, Root cause analysis, Automation using Workflow creation, Managing alerts, SRE Guardian, etc I have done various automations using workflow creation and have created multiple business critical dashboards in Dynatrace. Looking forward to connect with you. :)

₹800 INR 5 päivässä