We are looking for a Vicidial consultant (an expert in call center field) to install Vicidial with all its features.
Description of the call center:
o 5-10 agents in the first months (more than 20 by the end of this year)
o Possibility of remote agent (working at home)
o Inbound and outbound campaign
o Deferent Team for each campaign working simultaneously
Description of your tasks:
o Your opinion and advice about the architecture in term of scalability, availability, failover and security
o Remote install on our servers: (Xeon [url removed, login to view] DUO, Raid, 2gig RAM) with Ubuntu or any other OS that you suggest.
o The install should have all vicidial options with focus on this important features and add-ons :
* Configure VICIDIAL to work with a SIP trunk based on IP auth or with simple SIP accounts
* Transfer calls
* Scheduled Callbacks
* Three-Way calling within the agent application
* Record calls (good quality)
* Monitor calls
* Agent tracking(How many leads converted to sales, How many calls made ect)
* Smart predictive dialers with ability to upload and manage leads
o Training for:
[url removed, login to view] (Agent and supervisor)
[url removed, login to view] and maintenance
60% of the payment will be given once the job is completed and working. 20% will be given to you after training the rest 20% after the 3 week of testing. You will have to give 3 weeks free support for testing and removing any bugs.
Only consultants with previous experience on Vicidial are accepted. Please include the number of remote install of Vicidial you completed successfully.
8 freelanceria on tarjonnut keskimäärin %project_bid_stats_avg_sub_26% %project_currencyDetails_sign_sub_27% tähän työhön
Our Company is Softech Systems, a Michigan based company. We have a variety of B2B solution. Our Vision is Innovation, Excellence & Results. vist our site [url removed, login to view] PM us for more inquiries. Kaye