I am a 38 years old Filipino, a college graduate with 11 years of BPO experience. I started working in the Call Center industry since 2005. My main task is to provide excellent customer service through phone, email or chat. I believe that I have the qualities and experience that you are requiring for this job post. Over the years, I was assigned to different lines of business, handled customer service, collections, technical support and even sales. All of which requires me to speak English with proper grammar and neutral accent as I was servicing customers from the US, Australia, and the UK. I was promoted to a Subject Matter Expert wherein I was asked to be the go to person when it came to product specific knowledge. This is where I developed facilitation, email writing, call listening, data generation, research, coaching skills and the use of MS Office. My skills were further enhanced when I was promoted to Trainer. Initially, I taught English and proper phone handling. After that, I was also responsible for product training, making sure trainees are equipped with the right skills before transitioning to the production floor. I also helped with Recruitment when determining the type of candidate who is suited for the job. I am attracted to jobs that allow me to work at home because I get to work in a similar field and learn new skills while avoiding the hassle of traffic and allowing me to work in the comfort of my home. I can work under pressure with minimal supervision as