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I run a fast-growing SaaS company that helps content creators increase their reach on TikTok, and I need additional staff to ensure user satisfaction in customer support. Your main task will be to communicate with clients in the online chat and direct them to the appropriate departments. Clear and friendly written English is essential. Knowledge of TikTok and basic troubleshooting skills will help you be effective from day one. To apply, please provide examples of your work that demonstrate your experience in supporting clients of SaaS products or similar digital tools. Links, screenshots, or brief examples are acceptable. The work schedule is flexible, but I expect prompt responses during daytime hours in American time, so please indicate your availability. Once hired, you will receive a brief guide and access to our testing environment to handle non-standard situations. If you enjoy helping users succeed and can type quickly, I would like to speak with you. Our TeIegram : @lucas90035
Projektin tunnus (ID): 40288792
62 ehdotukset
Etäprojekti
Aktiivinen 27 päivää sitten
Aseta budjettisi ja aikataulu
Saa maksu työstäsi
Kuvaile ehdotustasi
Rekisteröinti ja töihin tarjoaminen on ilmaista
62 freelancerit tarjoavat keskimäärin $21 USD/tunti tätä projektia

Dear , We carefully studied the description of your project and we can confirm that we understand your needs and are also interested in your project. Our team has the necessary resources to start your project as soon as possible and complete it in a very short time. We are 25 years in this business and our technical specialists have strong experience in PHP, JavaScript, Software Architecture, Google Chrome, TikTok, SaaS and other technologies relevant to your project. Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews. Please contact us via Freelancer Chat to discuss your project in details. Best regards, Sales department Tangram Canada Inc.
$25 USD 5 päivässä
8,9
8,9

Hi, I understand your growing SaaS company's need to provide seamless live chat support for TikTok content creators, and I’m confident I can help ensure your users feel valued and well-guided. With a strong background in SaaS client support and technology, including hands-on experience with platforms involving JavaScript, PHP, and basic troubleshooting, I can quickly assist your users and direct them effectively. I’m familiar with TikTok's environment, which will allow me to hit the ground running. I’ve shared an initial estimate based on your description, and once we go over a few technical or functional details, I’ll confirm the exact cost and delivery schedule. I’m flexible but available during American daytime hours to maintain prompt and friendly communication. Could you please share more about your most common user issues so I can prepare accordingly? Thanks, Asad
$25 USD 35 päivässä
8,2
8,2

Hi, ➡️ I read your project description. You need proficient support staff to enhance user satisfaction for your SaaS company targeting TikTok content creators. My role would involve managing live chat interactions and directing clients efficiently. ⏺️ I specialize in customer support for digital platforms, with a strong grasp of SaaS products and social media tools like TikTok. My experience includes managing customer queries, troubleshooting, and ensuring a positive user experience. My clear and friendly communication style, coupled with rapid response capabilities, aligns perfectly with your needs. Regards, Aftab Ahmad Customer Support Specialist (10 Years of Experience)
$15 USD 30 päivässä
7,3
7,3

Hello, I reviewed your project and I’m confident I can complete it successfully. I have solid experience with similar projects and always focus on quality and clear communication. If you share the details, I can start immediately. Let’s discuss in private chat. Thanks.
$20 USD 40 päivässä
6,9
6,9

Utilizing my extensive skills in web and mobile app development, I believe I can bring immense value to your TikTok Software Live Chat Support project. Besides being a master of numerous programming technologies like Flutter and React Native, I have a solid grip on backend architecture, API development, and REST API integration - highly relevant skills for handling live chat support. Although my profile is predominantly technical, it's crucial to mention that what sets me apart is my empathetic approach towards problem-solving. Having worked on several client-oriented projects, including troubleshooting digital tools, supporting SaaS products, and developing mobile apps with real-time features like push notifications, I have honed not only my technical skills but also the art of understanding user issues swiftly and providing them viable solutions. With regard to your need for prompt responses during American time, on top of being available full-time, I am open to flexible schedules. Rest assured, if selected for this role, I will ensure that users of your SaaS product always feel heard, valued and supported in their TikTok endeavors. Let's work together to maximize reach and success on this platform! Thanks, Jay
$20 USD 40 päivässä
6,6
6,6

I’ve supported SaaS platforms where fast, clear customer communication was essential to keeping users satisfied and reducing churn, so helping users navigate issues in a TikTok-focused SaaS product is something I can handle confidently. My approach is to respond quickly in chat, understand the user’s issue, and guide them to the correct solution or department without making the process frustrating. I’m comfortable explaining technical steps in simple language, helping users with account issues, feature questions, and basic troubleshooting. Because I have experience working with software platforms and web tools, I can usually identify whether a problem is user-related or something that should be escalated to the technical team. I’m also very familiar with TikTok as a platform and understand the typical problems creators face around reach, posting strategy, and tool integrations, which helps when communicating with your user base. Availability: Flexible, able to respond during US daytime hours. Budget: $20/hour for ongoing support.
$20 USD 40 päivässä
6,1
6,1

Hi, I came across your project "TikTok Software Live Chat Support" and I'm confident I can help you with it. About Me: I'm a agency owner with over 8+ years of experience in PHP, JavaScript, Google Chrome, SaaS. , and I understand exactly what’s needed to deliver high-quality results on time. Why Choose Me? - ✅ Expertise in required Technologies and 1 year post deployment free support - ✅ On-time delivery and excellent communication - ✅ 100% satisfaction guarantee Let’s discuss your project in more detail. I’m available to start immediately and would love to hear more about your goals. Looking forward to working with you! Best regards, Deepak
$18 USD 40 päivässä
5,8
5,8

I’ve supported SaaS users in live chat before, helping them quickly resolve issues and directing them to the right teams when needed. For example, I worked with a digital marketing tool’s support desk where fast, clear communication was key to keeping customers satisfied and engaged. Your focus on TikTok-savvy support makes sense—knowing the platform helps me understand common user concerns upfront. Do you track common issues to update your FAQ or automate responses over time? Also, what chat tool do you use for managing multiple conversations efficiently? I’m available for daytime hours in U.S. time zones and can respond promptly during your busiest times. With your guide and access, I can start handling tricky cases quickly while keeping the experience friendly and clear. Ready to jump in and keep your users happy as you grow.
$25 USD 7 päivässä
5,4
5,4

Hello, I've extensive experience supporting SaaS users and helping them navigate digital platforms efficiently, ensuring high satisfaction levels. I am confident that my knowledge of TikTok, coupled with troubleshooting skills, will allow me to support your rapidly growing community effectively. What specific tools or platforms does your support team currently use to manage live chat interactions? Thanks,
$25 USD 1 päivässä
5,4
5,4

Hello! I am a US-based senior software engineer with extensive experience in building and scaling SaaS platforms. I carefully read your project description and believe I can help your fast-growing SaaS company enhance TikTok live chat support for content creators. With around 15 years in the industry, I specialize in PHP, JavaScript, and software architecture. I’ve successfully developed solutions that improve user engagement and operational efficiency. My approach combines a technical mindset with a focus on practical, ROI-driven outcomes. To ensure a smooth implementation, I’d like to clarify the following questions to help me better understand the project: 1. What specific features do you envision for the live chat support system? 2. Are there any existing tools or platforms you’d like to integrate with? 3. What is your timeline for launching this feature? I’m committed to delivering high-quality results and would love to discuss how I can contribute to your project's success. If you're looking for someone who pays attention to detail and understands the nuances of your needs, let’s chat! Looking forward to your response! Best, James Zappi
$25 USD 7 päivässä
5,0
5,0

Hello, I understand the importance of providing exceptional customer support to ensure user satisfaction in your fast-growing SaaS company focused on TikTok content creators. As a freelancer, I have extensive experience in supporting clients of SaaS products, ensuring clear and friendly communication in online chat support. My proficiency in written English, coupled with a solid grasp of TikTok and basic troubleshooting skills, enables me to effectively direct clients to the appropriate departments, enhancing their overall experience. I am ready to leverage my expertise to contribute to your team immediately. I am available during American daytime hours and am committed to delivering prompt responses to users. I am eager to showcase my skills and discuss how I can assist in elevating your customer support services. Best regards,
$20 USD 40 päivässä
5,1
5,1

With a decade of digital marketing experience and an impressive track record in driving conversions, our team at Marketing For Greatness embodies the skills necessary for effective TikTok Software Live Chat Support. Not only do we have an in-depth understanding of platforms like TikTok, but are also adept in providing customer satisfaction through efficient troubleshooting and clear communication. Our proficiency extends beyond these needed technical skills. We value building long-term client relationships by ensuring prompt responses during American time zone hours, which will be crucial to your project's success. Moreover, as a preferred digital marketer on the platform, I have successfully supported clients of SaaS products or similar digital tools before – similar expertise that you're looking for. Lastly, let me assure you that we at Marketing For Greatness absolutely enjoy helping users succeed and resolving their queries. We believe this shines through in our proven data-driven approach and focus on ROI. So, if you're searching for an experienced team that can tackle non-standard situations efficiently and effectively, look no further! Let's bring your vision to life together - connect with us at your convenience on TeIegram at @lucas90035
$20 USD 40 päivässä
5,2
5,2

Hello, I am an expert with 15+ years of experience in the technical world, delivering simple to complex websites, e-commerce platforms, membership systems, and custom portals. I always provide clear communication, continued support after delivery, and 100% client satisfaction. I specialize in PHP development, building secure, scalable, and high-performing web applications with custom scripts, API integration, and database management (MySQL, MariaDB, etc.). From dynamic websites to enterprise-level solutions, I focus on delivering clean code and business-driven results.
$15 USD 40 päivässä
5,2
5,2

Hey Mate , Good morning! I’ve carefully checked your requirements and really interested in this job. I’m full stack node.js developer working at large-scale apps as a lead developer with U.S. and European teams. I’m offering best quality and highest performance at lowest price. I can complete your project on time and your will experience great satisfaction with me. I’m well versed in React/Redux, Angular JS, Node JS, Ruby on Rails, html/css as well as javascript and jquery. I have rich experienced in TikTok, PHP, SaaS, JavaScript, Google Chrome and Software Architecture. For more information about me, please refer to my portfolios. I’m ready to discuss your project and start immediately. Looking forward to hearing you back and discussing all details.. Please respond at your earliest convenience
$50 USD 16 päivässä
4,5
4,5

Hello, I hope this message finds you well. I understand that you are looking for additional support to enhance user satisfaction for your fast-growing SaaS company that assists content creators on TikTok. Your focus on effective communication and problem-solving resonates with my skills. I have extensive experience in customer support roles for SaaS products, where I have successfully assisted clients in troubleshooting and navigating digital tools. My strong command of written English and familiarity with TikTok will enable me to interact effectively with your users. To ensure a successful project outcome, I would: - Engage with clients in the online chat to understand their needs and direct them appropriately. - Utilize my knowledge of TikTok to provide relevant guidance and support. - Maintain prompt communication during daytime hours in American time to ensure user satisfaction. - Leverage the training guide and testing environment to handle non-standard situations effectively. I am eager to contribute to your team and help users succeed. I am confident in my ability to deliver quality results and would love to discuss this opportunity further. Looking forward to your response!
$15 USD 40 päivässä
4,7
4,7

Hello [ClientFirstName], I hope you are doing well. I’m a solo developer with solid SaaS support experience for digital tools used by creators. I communicate clearly in English, troubleshootTikTok-related questions, and triage issues to the right departments so users get fast, friendly help. I’ve helped content creators get unstuck, wrote simple support playbooks, and set up browser-based guidance that reduces back-and-forth while keeping customers happy. I can handle live chat triage, quick toggling between help articles, and escalation to product/engineering based on testing results. Availability aligns with daytime US hours, and I’ll respond promptly to keep users engaged. I’ll start from day one guided by your testing environment and posted playbooks. Best regards, Billy Bryan
$20 USD 16 päivässä
4,3
4,3

Hi, there, With over three years of experience in software support and a strong background in SaaS products and troubleshooting, I am excited about the opportunity to join your team. I have successfully assisted clients in navigating technical issues and providing prompt solutions, ensuring a seamless user experience. ✅ Leveraging my expertise, I will start by familiarizing myself with your TikTok software to promptly address user inquiries and guide them to the appropriate resources. I will maintain clear and concise communication to enhance user satisfaction and promote brand loyalty. ✅ Moving forward, I will implement a comprehensive training program to enhance my skills in handling non-standard scenarios effectively. By utilizing my knowledge of Google Chrome and JavaScript, I will streamline the troubleshooting process and resolve issues efficiently. ✅ Furthermore, I will actively engage with clients in the online chat, offering personalized assistance and demonstrating a deep understanding of the TikTok platform. I will prioritize user success by providing tailored solutions and exceeding their expectations. ✅ To ensure seamless communication and efficient support delivery, I will collaborate closely with your team to address any emerging challenges and continuously improve our customer service standards. ✅ As a dedicated professional, I am committed to delivering exceptional support during daytime hours in American time, meeting the needs of your growing user bas
$25 USD 32 päivässä
4,1
4,1

Hey , I just went through your job description and noticed you need someone skilled in Google Chrome, JavaScript, Software Architecture, SaaS, PHP and TikTok. That’s right up my alley. You can check my profile — I’ve handled several projects using these exact tools and technologies. Before we proceed, I’d like to clarify a few things: Are these all the project requirements or is there more to it? Do you already have any work done, or will this start from scratch? What’s your preferred deadline for completion? Why Work With Me? Over 180 successful projects completed. Long-term track record of happy clients and repeat work. I prioritize quality, deadlines, and clear communication. Availability: 9am – 9pm Eastern Time (Full-time freelancer) I can share recent examples of similar projects in chat. Let’s connect and discuss your vision in detail. Kind Regards, Zain Arshad
$15 USD 52 päivässä
4,4
4,4

Hello, I have extensive experience in PHP, JavaScript, and customer support for SaaS products. I have carefully reviewed your project requirements and am confident in my ability to provide efficient and friendly online chat support for your TikTok software users. With a strong understanding of TikTok and excellent written English skills, I am well-equipped to direct clients to the appropriate departments and troubleshoot effectively. My versatile background in branding and digital solutions ensures a holistic approach to user satisfaction. I specialize in UI/UX design, CMS development, and front-end/back-end development, making me a valuable asset for your team. Let's discuss further in chat to explore how I can contribute to your project's success. Best regards, Syed
$16 USD 40 päivässä
3,8
3,8

Hello, hope you are doing well, With my solid background in web development, I bring much more than just live chat support skills to the table. I have a good grasp of JavaScript and PHP which are highly valued for SaaS companies like yours. Aside from this, I have the necessary mindset to tackle problems and find effective solutions; an invaluable skill in providing technical help to your users. Moreover, as an Australian-based freelancer, your TikTok software's customer support will be covered during American daytime hours when most of your clientele are active. I’m ready to go the extra mile to ensure that prompt, clear and friendly communication is maintained throughout our interactions with users. Being able to transform abstract ideas into clean, modern web applications has also honed my troubleshooting skills, another crucial requirement of this role. Hardware or software; nothing ever works perfectly all the time. However, what sets excellent customer service agents apart from the rest is their ability to provide timely resolutions- something I've been complimented on previously.
$25 USD 40 päivässä
5,4
5,4

Naaldwijk, Netherlands
Liittynyt maalisk. 10, 2026
£5000-10000 GBP
₹600-1500 INR
€30-250 EUR
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₹1500-12500 INR
₹100-400 INR/ tunnissa
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$2-8 USD/ tunnissa
₹12500-37500 INR
€30-250 EUR
€30-250 EUR
£10-11 GBP
min $50 AUD/ tunnissa
$250-750 USD
$25-50 USD/ tunnissa
₹75000-150000 INR
$250-750 USD
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₹600-1500 INR
$30-50 AUD